Banking Ombudsman - Latest News [Page 1]

Businesses vulnerable to email hackers

Friday, 13 November 2015, 10:37 am | Banking Ombudsman

The Banking Ombudsman receives complaints every year from businesses and their customers who have been tricked into transferring money to hackers by following instructions in fraudulent emails. More >>

Room to improve bank online complaint info

Monday, 19 October 2015, 5:01 pm | Banking Ombudsman

Banks need to improve their online complaints information, the Banking Ombudsman Scheme says in its 2014-15 Annual Report released today. More >>

More talking could avoid bank-customer woes

Friday, 28 August 2015, 2:09 pm | Banking Ombudsman

A lack of good communication can be blamed for most complaints about banks, says the new head of the Banking Ombudsman Scheme. More >>

New responsible lending code applies to banks too

Thursday, 11 June 2015, 5:21 pm | Banking Ombudsman

The Banking Ombudsman Scheme has published a Quick Guide explaining how new responsible lending requirements and changes to hardship applications affect banking. More >>

Confidentiality breach affected successful business

Monday, 4 May 2015, 11:40 am | Banking Ombudsman

The Privacy Act applies to individuals only. However banks also owe a duty of confidentiality to all customers that provides they must not disclose customer information except in very limited circumstances. “We treat such complaints just as seriously as Privacy ... More >>

New guide explains privacy and confidentiality complaints

Tuesday, 31 March 2015, 1:20 pm | Banking Ombudsman

The Banking Ombudsman Scheme has published a new Quick Guide on privacy and confidentiality explaining how the scheme approaches privacy and confidentiality complaints. More >>

Devil in the detail of credit card balance transfers

Friday, 20 March 2015, 10:48 am | Banking Ombudsman

Banking Ombudsman Deborah Battell says her office has experienced an increase in complaints about credit card balance transfers due to competition between banks offering deals. More >>

Changes to term deposits: what you need to know

Thursday, 12 February 2015, 1:58 pm | Banking Ombudsman

Customers used to breaking term deposits early may soon find they have to give more than 30 days notice or demonstrate they are experiencing hardship if they want to access their money. More >>

Deception in virtual world breaks hearts and wallets

Monday, 9 February 2015, 10:42 am | Banking Ombudsman

Too many people looking for love are being tricked out of their money online by scoundrels taking advantage of their loneliness, says Banking Ombudsman Deborah Battell. More >>

Scam-related bank complaints predicted to rise

Friday, 9 January 2015, 11:34 am | Banking Ombudsman

Banking Ombudsman Deborah Battell predicts complaints to her office about scams will increase this year and has put out a guide to help bank customers avoid getting caught up. More >>

Make sure your Christmas money gift gets to the right person

Thursday, 18 December 2014, 2:34 pm | Banking Ombudsman

Be sure account numbers are correct if you gift money by transferring it directly into someone’s account this festive season otherwise the wrong person might think all their Christmases have come at once, says Banking Ombudsman Deborah Battell. More >>

Watch your limit this Christmas – Banking Ombudsman

Friday, 12 December 2014, 1:03 pm | Banking Ombudsman

Banking Ombudsman Deborah Battell is urging people spending up this Christmas to be sure they stick within their credit card limits and make sure they keep their cards safe. More >>

Why banks pay local body rates arrears, then charge customer

Tuesday, 4 November 2014, 11:06 am | Banking Ombudsman

Why banks can take money from customer bank accounts to pay their council rates arrears is explained in a new Banking Ombudsman Scheme quick guide on payment of overdue rates. More >>

More bank complaints made online in 2013-14

Thursday, 16 October 2014, 9:34 am | Banking Ombudsman

More bank complaints made online in 2013-14 Customers with a problem about their bank are increasingly using electronic means to complain according to Banking Ombudsman Deborah Battell. “Two-thirds of our complaints are now made via the scheme’s ... More >>

Fine-tune your digital finances to keep you financially fit

Tuesday, 14 October 2014, 12:13 pm | Banking Ombudsman

Digital banking can help your financial fitness if used with care. Banking Ombudsman Deborah Battell says her top tips for getting financially fit in the digital banking age are: 1. Take advantage of your smartphone or tablet and download your bank’s ... More >>

Be clear how much you’ll pocket if selling property

Wednesday, 27 August 2014, 11:50 am | Banking Ombudsman

Customers wanting to sell one of their properties to release capital should first be clear how much money their bank will let them pocket, said Banking Ombudsman Deborah Battell. More >>

Research and understand the risks before investing your cash

Tuesday, 1 July 2014, 10:42 am | Banking Ombudsman

With the economy improving and some consumers being in a position to invest, the Banking Ombudsman Scheme has published a quick guide on investing. The guide is based on the Banking Ombudsman’s insights from the global financial crisis and is designed ... More >>

Banks records: can you always get what you want?

Tuesday, 24 June 2014, 12:25 pm | Banking Ombudsman

Customers are entitled to access records of their dealings with their bank but may be frustrated if the bank can’t produce either historical records or original documents, says Banking Ombudsman Deborah Battell. More >>

Beware cunning new twist on bank card PIN scams

Monday, 12 May 2014, 2:30 pm | Banking Ombudsman

Bank customers will continue to be ripped off by scammers as long as they keep revealing their card PINs, says Banking Ombudsman Deborah Battell. More >>

Privacy matters for banking customers too

Wednesday, 7 May 2014, 9:23 am | Banking Ombudsman

Privacy Week highlights everybody is entitled to privacy but the public may be surprised to learn the Banking Ombudsman Scheme also deals with privacy complaints, says Banking Ombudsman Deborah Battell. “Some cases show failings in bank procedures and the ... More >>



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