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Banking Ombudsman - Latest News [Page 1]
Research and understand the risks before investing your cash
Tuesday, 1 July 2014, 10:42 am | Banking Ombudsman
With the economy improving and some consumers being in a position to invest, the Banking Ombudsman Scheme has published a quick guide on investing. The guide is based on the Banking Ombudsman’s insights from the global financial crisis and is designed ... More >>
Banks records: can you always get what you want?
Tuesday, 24 June 2014, 12:25 pm | Banking Ombudsman
Customers are entitled to access records of their dealings with their bank but may be frustrated if the bank can’t produce either historical records or original documents, says Banking Ombudsman Deborah Battell. More >>
Beware cunning new twist on bank card PIN scams
Monday, 12 May 2014, 2:30 pm | Banking Ombudsman
Bank customers will continue to be ripped off by scammers as long as they keep revealing their card PINs, says Banking Ombudsman Deborah Battell. More >>
Privacy matters for banking customers too
Wednesday, 7 May 2014, 9:23 am | Banking Ombudsman
Privacy Week highlights everybody is entitled to privacy but the public may be surprised to learn the Banking Ombudsman Scheme also deals with privacy complaints, says Banking Ombudsman Deborah Battell. “Some cases show failings in bank procedures and the ... More >>
KiwiSaver complaints on the increase
Tuesday, 29 April 2014, 5:14 pm | Banking Ombudsman
The Banking Ombudsman Scheme has had a 51% increase in KiwiSaver cases compared to last year and expects complaints to continue increasing as the value of KiwiSaver savings grows and participant banks take more of the market. More >>
Too many people looking for love are being tricked
Thursday, 13 February 2014, 6:40 pm | Banking Ombudsman
Do due diligence for matters of the heart as well as the wallet – Banking Ombudsman Too many people looking for love are being tricked out of their money by rakes and charlatans, says Banking Ombudsman Deborah Battell. “Valentine’s Day is a great ... More >>
Banking Ombudsman: accessing unsecured public Wi-Fi risky
Monday, 10 February 2014, 2:30 pm | Banking Ombudsman
People who store personal information, including bank account details and documents with signatures, on their email accounts put themselves at risk if they access emails using unsecured public Wi-Fi, says Banking Ombudsman Deborah Battell. More >>
Banking Ombudsman now has phone interpreters
Wednesday, 18 December 2013, 9:51 am | Banking Ombudsman
The Banking Ombudsman Scheme helped a non-English speaker with a banking problem within a day of offering access to a telephone interpretation service, Banking Ombudsman Deborah Battell said today. More >>
Help - the ATM ate my lunch money!
Monday, 2 December 2013, 10:40 am | Banking Ombudsman
Most people use ATMs to withdraw or deposit cash without any problems at all, but the Banking Ombudsman Scheme has just published a new Quick Guide about ATMs which highlights some of things that can go wrong. More >>
Watch bank balance to avoid exceeding account limits
Friday, 1 November 2013, 2:48 pm | Banking Ombudsman
A Quick Guide explaining how overdrafts work has been released today by the Banking Ombudsman Scheme to help people better understand why accounts go into overdraft or exceed account limits, and what to do to avoid associated fees and costs. More >>
Use of Banking Ombudsman Scheme exceeds estimates
Wednesday, 16 October 2013, 10:58 am | Banking Ombudsman
The Banking Ombudsman Scheme received 16% more cases in 2012/13, blowing expectations use would decrease as consequences of the global financial crisis eased. More >>
Ombudsman offers advice on new LVR restrictions
Tuesday, 1 October 2013, 6:34 pm | Banking Ombudsman
“The Reserve Bank’s new loan to value ratio (LVR) restrictions which come into force today are expected to lead to a further spike in mortgage-related issues, the highest single category of complaint for the Banking Ombudsman Scheme,” says Banking ... More >>
Banking Ombudsman Scheme supporting Money Week
Monday, 2 September 2013, 11:56 am | Banking Ombudsman
It's been a month of shocks for those of us in Wellington. Earthquakes are unfortunately outside our control, but we can try and help bank customers avoid financial shocks! One way is by supporting Money Week. More >>
Beware financial peril of guaranteeing somebody else’s debt
Monday, 2 September 2013, 9:58 am | Banking Ombudsman
The Banking Ombudsman is supporting Money Week 2013 by publishing a guide to ensure people considering guaranteeing somebody’s debt understand the potential risks to their own finances. “Many people we deal with are not as informed about their ... More >>
How new anti-money laundering law affects how you bank
Monday, 1 July 2013, 3:54 pm | Banking Ombudsman
Banking Ombudsman Scheme launches new guide explaining how new anti-money laundering law affects how you bank More >>
New Independent Chair for Banking Ombudsman Scheme Announced
Tuesday, 28 May 2013, 10:51 am | Banking Ombudsman
Queen’s Counsel Miriam Dean has been appointed by the Banking Ombudsman Scheme’s Board of Directors as its new independent chair, effective from 1 June 2013. More >>
Bank Customers Need to Remember Basics – Banking Ombudsman
Thursday, 23 May 2013, 12:18 pm | Banking Ombudsman
Have you heard the story about the kids who used their mum’s credit card details to buy up large online? Or the one about the person who saved all their PINs disguised as phone numbers on their mobile which was then stolen by a thief who saw through ... More >>
Heavies Ruin Holiday – Take Care with Credit Cards
Friday, 21 December 2012, 4:15 pm | Banking Ombudsman
Banking Ombudsman Deborah Battell is urging Kiwis to take care with their credit cards over the holiday season, particularly if they are heading overseas. The warning comes on the back of a recent case the Banking Ombudsman Scheme considered where ... More >>
Continuing High Demand for Banking Ombudsman
Thursday, 8 November 2012, 11:57 am | Banking Ombudsman
MEDIA RELEASE 8 NOVEMBER 2012 Continuing High Demand for Banking Ombudsman After 20 Years in Business The Banking Ombudsman Scheme is as important as ever in the banking landscape, despite the industry becoming increasingly attuned to meeting ... More >>
No Automatic Entitlement to Break Fee Discounts
Thursday, 14 June 2012, 3:09 pm | Banking Ombudsman
MEDIA RELEASE 14 June 2012 No Automatic Entitlement to Break Fee Discounts The Banking Ombudsman, Deborah Battell is advising customers that there is no automatic entitlement to break fee discounts. Ms Battell said today that her office has started receiving ... More >>
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