Banking Ombudsman - Latest News [Page 1]

Early Xmas present for bank customer careless with PIN

Wednesday, 7 December 2016, 2:58 pm | Banking Ombudsman

A bank customer who was careless with her phone banking PIN was lucky to get back $5,000 stolen from her account, says Banking Ombudsman Nicola Sladden. "Banks are not usually obliged to refund stolen money to customers who have been careless ... More >>

New guide on payments takes mystery out of process

Tuesday, 8 November 2016, 1:15 pm | Banking Ombudsman

Have you ever thought a money transfer should have gone through and then find out it hasn’t but can’t understand why? More >>

Another year, more cases of online love ending badly

Wednesday, 2 November 2016, 12:23 pm | Banking Ombudsman

Bank customers who meet people online are vulnerable to fraud and theft if they fall for the wrong person, says Banking Ombudsman Nicola Sladden. More >>

Bank customers ripped off abroad after big night out

Friday, 28 October 2016, 3:54 pm | Banking Ombudsman

Imagine this: you’re overseas, drinking in a bar. Next thing you know, people you don’t know are in your hotel room and your credit card has racked up a huge bar bill. More >>

Annual Report: Prevention work showing results

Thursday, 20 October 2016, 10:25 am | Banking Ombudsman

More focus on preventing banking disputes through early intervention is starting to pay off according to the scheme’s 2015-16 annual report. More >>

Proceed with care - Do your homework

Monday, 5 September 2016, 12:20 pm | Banking Ombudsman

“Sustained low interest rates are making borrowing more attractive than ever before”, says Banking Ombudsman Ms Sladden. More >>

Banking Ombudsman warning about global bogus bank cheques

Wednesday, 22 June 2016, 9:23 am | Banking Ombudsman

The Banking Ombudsman Scheme has told government agencies and the finance sector about a complaint it investigated recently in which a New Zealander was caught out trying to use cheques from bogus UK bank ‘WeRe Bank’. More >>

Need to prepare for old age highlighted

Tuesday, 14 June 2016, 12:49 pm | Banking Ombudsman

The case of a son leaving his dad in the lurch resulting in him almost losing his house, highlights the need for people to think ahead to protect their finances in their old age, says Banking Ombudsman Nicola Sladden. More >>

Info request tool gets thumbs-up from Banking Ombudsman

Thursday, 12 May 2016, 10:37 am | Banking Ombudsman

An online tool to help people seek personal information held by organisations such as banks has won favour with the Banking Ombudsman Scheme. More >>

Cheque complaints on rise, says Banking Ombudsman

Wednesday, 11 May 2016, 1:16 pm | Banking Ombudsman

Cheque complaints on rise, says Banking Ombudsman A sharp decline in the use of cheques has not reduced the number of cheque-related complaints, says Banking Ombudsman Nicola Sladden. “New Zealanders’ use of cheques has more than halved in the past ... More >>

Call for more care setting up joint accounts

Monday, 2 May 2016, 1:23 pm | Banking Ombudsman

The Banking Ombudsman Scheme is urging people setting up shared accounts to think carefully about how they allow users to operate such accounts after continuing to see a steady stream of complaints about “account mandates”. More >>

Untangling credit and debit card transaction disputes

Monday, 4 April 2016, 12:12 pm | Banking Ombudsman

The Banking Ombudsman Scheme has published a Quick Guide about credit and debit card transaction disputes because of complaints each year from both credit card holders and merchants. More >>

Reminder to sever your banking ties if love fails

Friday, 12 February 2016, 4:43 pm | Banking Ombudsman

Your finances as well as your heart can be broken if you don’t update your banking arrangements after a relationship breakdown, says Banking Ombudsman Nicola Sladden. More >>

New Year, new money you

Monday, 21 December 2015, 1:58 pm | Banking Ombudsman

Finances can sometimes feel a bit tight after Christmas but this makes it the perfect time to take stock of your banking requirements, says Banking Ombudsman Nicola Sladden. More >>

Protect your cards and accounts this Christmas

Wednesday, 16 December 2015, 11:55 am | Banking Ombudsman

It’s the season to be jolly but joy can turn to woe quickly if you’re not careful with your money, warns Banking Ombudsman Nicola Sladden. More >>

Watch bank balance if you spend up this Christmas

Friday, 11 December 2015, 10:31 am | Banking Ombudsman

Pre-Christmas spending puts pressure on finances and people need to monitor their bank balances to avoid overdraft fees and costs, says Banking Ombudsman Nicola Sladden. More >>

Do travel card research

Wednesday, 2 December 2015, 10:59 am | Banking Ombudsman

Travel cards can provide a safe and convenient way to pay for things when you are overseas, but if you use one that’s not suited to your requirements, there could be problems and unexpected costs, says Banking Ombudsman Nicola Sladden. More >>

Businesses vulnerable to email hackers

Friday, 13 November 2015, 10:37 am | Banking Ombudsman

The Banking Ombudsman receives complaints every year from businesses and their customers who have been tricked into transferring money to hackers by following instructions in fraudulent emails. More >>

Room to improve bank online complaint info

Monday, 19 October 2015, 5:01 pm | Banking Ombudsman

Banks need to improve their online complaints information, the Banking Ombudsman Scheme says in its 2014-15 Annual Report released today. More >>

More talking could avoid bank-customer woes

Friday, 28 August 2015, 2:09 pm | Banking Ombudsman

A lack of good communication can be blamed for most complaints about banks, says the new head of the Banking Ombudsman Scheme. More >>

 

 

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