Banking Ombudsman - Latest News [Page 1]

Scam-related bank complaints predicted to rise

Friday, 9 January 2015, 11:34 am | Banking Ombudsman

Banking Ombudsman Deborah Battell predicts complaints to her office about scams will increase this year and has put out a guide to help bank customers avoid getting caught up. More >>

Make sure your Christmas money gift gets to the right person

Thursday, 18 December 2014, 2:34 pm | Banking Ombudsman

Be sure account numbers are correct if you gift money by transferring it directly into someone’s account this festive season otherwise the wrong person might think all their Christmases have come at once, says Banking Ombudsman Deborah Battell. More >>

Watch your limit this Christmas – Banking Ombudsman

Friday, 12 December 2014, 1:03 pm | Banking Ombudsman

Banking Ombudsman Deborah Battell is urging people spending up this Christmas to be sure they stick within their credit card limits and make sure they keep their cards safe. More >>

Why banks pay local body rates arrears, then charge customer

Tuesday, 4 November 2014, 11:06 am | Banking Ombudsman

Why banks can take money from customer bank accounts to pay their council rates arrears is explained in a new Banking Ombudsman Scheme quick guide on payment of overdue rates. More >>

More bank complaints made online in 2013-14

Thursday, 16 October 2014, 9:34 am | Banking Ombudsman

More bank complaints made online in 2013-14 Customers with a problem about their bank are increasingly using electronic means to complain according to Banking Ombudsman Deborah Battell. “Two-thirds of our complaints are now made via the scheme’s ... More >>

Fine-tune your digital finances to keep you financially fit

Tuesday, 14 October 2014, 12:13 pm | Banking Ombudsman

Digital banking can help your financial fitness if used with care. Banking Ombudsman Deborah Battell says her top tips for getting financially fit in the digital banking age are: 1. Take advantage of your smartphone or tablet and download your bank’s ... More >>

Be clear how much you’ll pocket if selling property

Wednesday, 27 August 2014, 11:50 am | Banking Ombudsman

Customers wanting to sell one of their properties to release capital should first be clear how much money their bank will let them pocket, said Banking Ombudsman Deborah Battell. More >>

Research and understand the risks before investing your cash

Tuesday, 1 July 2014, 10:42 am | Banking Ombudsman

With the economy improving and some consumers being in a position to invest, the Banking Ombudsman Scheme has published a quick guide on investing. The guide is based on the Banking Ombudsman’s insights from the global financial crisis and is designed ... More >>

Banks records: can you always get what you want?

Tuesday, 24 June 2014, 12:25 pm | Banking Ombudsman

Customers are entitled to access records of their dealings with their bank but may be frustrated if the bank can’t produce either historical records or original documents, says Banking Ombudsman Deborah Battell. More >>

Beware cunning new twist on bank card PIN scams

Monday, 12 May 2014, 2:30 pm | Banking Ombudsman

Bank customers will continue to be ripped off by scammers as long as they keep revealing their card PINs, says Banking Ombudsman Deborah Battell. More >>

Privacy matters for banking customers too

Wednesday, 7 May 2014, 9:23 am | Banking Ombudsman

Privacy Week highlights everybody is entitled to privacy but the public may be surprised to learn the Banking Ombudsman Scheme also deals with privacy complaints, says Banking Ombudsman Deborah Battell. “Some cases show failings in bank procedures and the ... More >>

KiwiSaver complaints on the increase

Tuesday, 29 April 2014, 5:14 pm | Banking Ombudsman

The Banking Ombudsman Scheme has had a 51% increase in KiwiSaver cases compared to last year and expects complaints to continue increasing as the value of KiwiSaver savings grows and participant banks take more of the market. More >>

Too many people looking for love are being tricked

Thursday, 13 February 2014, 6:40 pm | Banking Ombudsman

Do due diligence for matters of the heart as well as the wallet – Banking Ombudsman Too many people looking for love are being tricked out of their money by rakes and charlatans, says Banking Ombudsman Deborah Battell. “Valentine’s Day is a great ... More >>

Banking Ombudsman: accessing unsecured public Wi-Fi risky

Monday, 10 February 2014, 2:30 pm | Banking Ombudsman

People who store personal information, including bank account details and documents with signatures, on their email accounts put themselves at risk if they access emails using unsecured public Wi-Fi, says Banking Ombudsman Deborah Battell. More >>

Banking Ombudsman now has phone interpreters

Wednesday, 18 December 2013, 9:51 am | Banking Ombudsman

The Banking Ombudsman Scheme helped a non-English speaker with a banking problem within a day of offering access to a telephone interpretation service, Banking Ombudsman Deborah Battell said today. More >>

Help - the ATM ate my lunch money!

Monday, 2 December 2013, 10:40 am | Banking Ombudsman

Most people use ATMs to withdraw or deposit cash without any problems at all, but the Banking Ombudsman Scheme has just published a new Quick Guide about ATMs which highlights some of things that can go wrong. More >>

Watch bank balance to avoid exceeding account limits

Friday, 1 November 2013, 2:48 pm | Banking Ombudsman

A Quick Guide explaining how overdrafts work has been released today by the Banking Ombudsman Scheme to help people better understand why accounts go into overdraft or exceed account limits, and what to do to avoid associated fees and costs. More >>

Use of Banking Ombudsman Scheme exceeds estimates

Wednesday, 16 October 2013, 10:58 am | Banking Ombudsman

The Banking Ombudsman Scheme received 16% more cases in 2012/13, blowing expectations use would decrease as consequences of the global financial crisis eased. More >>

Ombudsman offers advice on new LVR restrictions

Tuesday, 1 October 2013, 6:34 pm | Banking Ombudsman

“The Reserve Bank’s new loan to value ratio (LVR) restrictions which come into force today are expected to lead to a further spike in mortgage-related issues, the highest single category of complaint for the Banking Ombudsman Scheme,” says Banking ... More >>

Banking Ombudsman Scheme supporting Money Week

Monday, 2 September 2013, 11:56 am | Banking Ombudsman

It's been a month of shocks for those of us in Wellington. Earthquakes are unfortunately outside our control, but we can try and help bank customers avoid financial shocks! One way is by supporting Money Week. More >>



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