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Banking Ombudsman - Latest News [Page 1]
Putting things right: the Banking Ombudsman Scheme turns 25
Thursday, 27 July 2017, 2:22 pm | Banking Ombudsman
Putting things right: the Banking Ombudsman Scheme turns 25 “As the Banking Ombudsman Scheme celebrates its 25th anniversary, the adage comes to mind: the more things change, the more they stay the same. More >>
New Quick Guide to Children’s Bank Accounts
Thursday, 27 July 2017, 8:46 am | Banking Ombudsman
The Banking Ombudsman Scheme has a new quick guide on children’s bank accounts. It covers setting up accounts, who owns the money and what happens if things go wrong. More >>
Customer paying home loan early found himself owing $11k
Wednesday, 7 June 2017, 4:36 pm | Banking Ombudsman
The Banking Ombudsman recommends customers investigate the full costs of switching home loans before changing banks. More >>
Privacy Week - an opportunity to think about how you share
Tuesday, 9 May 2017, 9:05 pm | Banking Ombudsman
Privacy Week - an opportunity to think about how you share your banking information This privacy week take some time to consider how you can control your personal information to avoid financial scams - says the Banking Ombudsman Nicola Sladden. When someone ... More >>
Foreign cheques may take longer to process
Tuesday, 20 December 2016, 11:06 am | Banking Ombudsman
Be aware that if you bank a foreign cheque you get for Christmas it may take longer to process, says Banking Ombudsman Nicola Sladden. More >>
Don’t expect to be reimbursed for unsound investments
Wednesday, 14 December 2016, 11:12 am | Banking Ombudsman
Banking Ombudsman Nicola Sladden said the Banking Ombudsman Scheme had received a spate of complaints from individuals seeking to recoup credit card payments made to binary options trading sites. More >>
Early Xmas present for bank customer careless with PIN
Wednesday, 7 December 2016, 2:58 pm | Banking Ombudsman
A bank customer who was careless with her phone banking PIN was lucky to get back $5,000 stolen from her account, says Banking Ombudsman Nicola Sladden. "Banks are not usually obliged to refund stolen money to customers who have been careless ... More >>
New guide on payments takes mystery out of process
Tuesday, 8 November 2016, 1:15 pm | Banking Ombudsman
Have you ever thought a money transfer should have gone through and then find out it hasn’t but can’t understand why? More >>
Another year, more cases of online love ending badly
Wednesday, 2 November 2016, 12:23 pm | Banking Ombudsman
Bank customers who meet people online are vulnerable to fraud and theft if they fall for the wrong person, says Banking Ombudsman Nicola Sladden. More >>
Bank customers ripped off abroad after big night out
Friday, 28 October 2016, 3:54 pm | Banking Ombudsman
Imagine this: you’re overseas, drinking in a bar. Next thing you know, people you don’t know are in your hotel room and your credit card has racked up a huge bar bill. More >>
Annual Report: Prevention work showing results
Thursday, 20 October 2016, 10:25 am | Banking Ombudsman
More focus on preventing banking disputes through early intervention is starting to pay off according to the scheme’s 2015-16 annual report. More >>
Proceed with care - Do your homework
Monday, 5 September 2016, 12:20 pm | Banking Ombudsman
“Sustained low interest rates are making borrowing more attractive than ever before”, says Banking Ombudsman Ms Sladden. More >>
Banking Ombudsman warning about global bogus bank cheques
Wednesday, 22 June 2016, 9:23 am | Banking Ombudsman
The Banking Ombudsman Scheme has told government agencies and the finance sector about a complaint it investigated recently in which a New Zealander was caught out trying to use cheques from bogus UK bank ‘WeRe Bank’. More >>
Need to prepare for old age highlighted
Tuesday, 14 June 2016, 12:49 pm | Banking Ombudsman
The case of a son leaving his dad in the lurch resulting in him almost losing his house, highlights the need for people to think ahead to protect their finances in their old age, says Banking Ombudsman Nicola Sladden. More >>
Info request tool gets thumbs-up from Banking Ombudsman
Thursday, 12 May 2016, 10:37 am | Banking Ombudsman
An online tool to help people seek personal information held by organisations such as banks has won favour with the Banking Ombudsman Scheme. More >>
Cheque complaints on rise, says Banking Ombudsman
Wednesday, 11 May 2016, 1:16 pm | Banking Ombudsman
Cheque complaints on rise, says Banking Ombudsman A sharp decline in the use of cheques has not reduced the number of cheque-related complaints, says Banking Ombudsman Nicola Sladden. “New Zealanders’ use of cheques has more than halved in the past ... More >>
Call for more care setting up joint accounts
Monday, 2 May 2016, 1:23 pm | Banking Ombudsman
The Banking Ombudsman Scheme is urging people setting up shared accounts to think carefully about how they allow users to operate such accounts after continuing to see a steady stream of complaints about “account mandates”. More >>
Untangling credit and debit card transaction disputes
Monday, 4 April 2016, 12:12 pm | Banking Ombudsman
The Banking Ombudsman Scheme has published a Quick Guide about credit and debit card transaction disputes because of complaints each year from both credit card holders and merchants. More >>
Reminder to sever your banking ties if love fails
Friday, 12 February 2016, 4:43 pm | Banking Ombudsman
Your finances as well as your heart can be broken if you don’t update your banking arrangements after a relationship breakdown, says Banking Ombudsman Nicola Sladden. More >>
New Year, new money you
Monday, 21 December 2015, 1:58 pm | Banking Ombudsman
Finances can sometimes feel a bit tight after Christmas but this makes it the perfect time to take stock of your banking requirements, says Banking Ombudsman Nicola Sladden. More >>
