Banking Ombudsman - Latest News [Page 1]

Too many people looking for love are being tricked

Thursday, 13 February 2014, 6:40 pm | Banking Ombudsman

Do due diligence for matters of the heart as well as the wallet – Banking Ombudsman Too many people looking for love are being tricked out of their money by rakes and charlatans, says Banking Ombudsman Deborah Battell. “Valentine’s Day is a great ... More >>

Banking Ombudsman: accessing unsecured public Wi-Fi risky

Monday, 10 February 2014, 2:30 pm | Banking Ombudsman

People who store personal information, including bank account details and documents with signatures, on their email accounts put themselves at risk if they access emails using unsecured public Wi-Fi, says Banking Ombudsman Deborah Battell. More >>

Banking Ombudsman now has phone interpreters

Wednesday, 18 December 2013, 9:51 am | Banking Ombudsman

The Banking Ombudsman Scheme helped a non-English speaker with a banking problem within a day of offering access to a telephone interpretation service, Banking Ombudsman Deborah Battell said today. More >>

Help - the ATM ate my lunch money!

Monday, 2 December 2013, 10:40 am | Banking Ombudsman

Most people use ATMs to withdraw or deposit cash without any problems at all, but the Banking Ombudsman Scheme has just published a new Quick Guide about ATMs which highlights some of things that can go wrong. More >>

Watch bank balance to avoid exceeding account limits

Friday, 1 November 2013, 2:48 pm | Banking Ombudsman

A Quick Guide explaining how overdrafts work has been released today by the Banking Ombudsman Scheme to help people better understand why accounts go into overdraft or exceed account limits, and what to do to avoid associated fees and costs. More >>

Use of Banking Ombudsman Scheme exceeds estimates

Wednesday, 16 October 2013, 10:58 am | Banking Ombudsman

The Banking Ombudsman Scheme received 16% more cases in 2012/13, blowing expectations use would decrease as consequences of the global financial crisis eased. More >>

Ombudsman offers advice on new LVR restrictions

Tuesday, 1 October 2013, 6:34 pm | Banking Ombudsman

“The Reserve Bank’s new loan to value ratio (LVR) restrictions which come into force today are expected to lead to a further spike in mortgage-related issues, the highest single category of complaint for the Banking Ombudsman Scheme,” says Banking ... More >>

Banking Ombudsman Scheme supporting Money Week

Monday, 2 September 2013, 11:56 am | Banking Ombudsman

It's been a month of shocks for those of us in Wellington. Earthquakes are unfortunately outside our control, but we can try and help bank customers avoid financial shocks! One way is by supporting Money Week. More >>

Beware financial peril of guaranteeing somebody else’s debt

Monday, 2 September 2013, 9:58 am | Banking Ombudsman

The Banking Ombudsman is supporting Money Week 2013 by publishing a guide to ensure people considering guaranteeing somebody’s debt understand the potential risks to their own finances. “Many people we deal with are not as informed about their ... More >>

How new anti-money laundering law affects how you bank

Monday, 1 July 2013, 3:54 pm | Banking Ombudsman

Banking Ombudsman Scheme launches new guide explaining how new anti-money laundering law affects how you bank More >>

New Independent Chair for Banking Ombudsman Scheme Announced

Tuesday, 28 May 2013, 10:51 am | Banking Ombudsman

Queen’s Counsel Miriam Dean has been appointed by the Banking Ombudsman Scheme’s Board of Directors as its new independent chair, effective from 1 June 2013. More >>

Bank Customers Need to Remember Basics – Banking Ombudsman

Thursday, 23 May 2013, 12:18 pm | Banking Ombudsman

Have you heard the story about the kids who used their mum’s credit card details to buy up large online? Or the one about the person who saved all their PINs disguised as phone numbers on their mobile which was then stolen by a thief who saw through ... More >>

Heavies Ruin Holiday – Take Care with Credit Cards

Friday, 21 December 2012, 4:15 pm | Banking Ombudsman

Banking Ombudsman Deborah Battell is urging Kiwis to take care with their credit cards over the holiday season, particularly if they are heading overseas. The warning comes on the back of a recent case the Banking Ombudsman Scheme considered where ... More >>

Continuing High Demand for Banking Ombudsman

Thursday, 8 November 2012, 11:57 am | Banking Ombudsman

MEDIA RELEASE 8 NOVEMBER 2012 Continuing High Demand for Banking Ombudsman After 20 Years in Business The Banking Ombudsman Scheme is as important as ever in the banking landscape, despite the industry becoming increasingly attuned to meeting ... More >>

No Automatic Entitlement to Break Fee Discounts

Thursday, 14 June 2012, 3:09 pm | Banking Ombudsman

MEDIA RELEASE 14 June 2012 No Automatic Entitlement to Break Fee Discounts The Banking Ombudsman, Deborah Battell is advising customers that there is no automatic entitlement to break fee discounts. Ms Battell said today that her office has started receiving ... More >>

Guides on Contactless Cards And Mobile Banking

Friday, 1 June 2012, 3:39 pm | Banking Ombudsman

MEDIA RELEASE Banking Ombudsman Issues Quick Guides on Contactless Cards And Mobile Banking With the growing use of contactless cards and mobile phones, the Banking Ombudsman is receiving enquiries about the security of these forms of banking. More >>

Banking Ombudsman News

Wednesday, 23 May 2012, 10:39 am | Banking Ombudsman

Unfortunately, not many people make complaints. Some research shows that only one person in 200 affected by a problem will actually take their complaint to a dispute resolution service. Making a complaint takes time and it can be stressful having ... More >>

Banking Ombudsman Offers Guidance on Mortgage Issues

Tuesday, 13 March 2012, 5:51 pm | Banking Ombudsman

Difficulties with mortgage finance remain the single largest cause of complaints to the Banking Ombudsman, and mortgagee sales disputes have been at record levels says Banking Ombudsman Deborah Battell. More >>

Record Number Of Complaints & Enquiries To Banking Ombudsman

Tuesday, 1 November 2011, 10:40 am | Banking Ombudsman

Complaints and enquiries to the Banking Ombudsman Scheme are at historically high levels, but the number of disputes requiring investigation is down, Banking Ombudsman Deborah Battell says. More >>

Co-operative Bank Approved for Banking Ombudsman Scheme

Wednesday, 26 October 2011, 3:16 pm | Banking Ombudsman

The Office of the Banking Ombudsman has today announced that The Co-operative Bank has been approved as a member of the Banking Ombudsman Scheme. More >>



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