Banking Ombudsman - Latest News [Page 1]

Call for more care setting up joint accounts

Monday, 2 May 2016, 1:23 pm | Banking Ombudsman

The Banking Ombudsman Scheme is urging people setting up shared accounts to think carefully about how they allow users to operate such accounts after continuing to see a steady stream of complaints about “account mandates”. More >>

Untangling credit and debit card transaction disputes

Monday, 4 April 2016, 12:12 pm | Banking Ombudsman

The Banking Ombudsman Scheme has published a Quick Guide about credit and debit card transaction disputes because of complaints each year from both credit card holders and merchants. More >>

Reminder to sever your banking ties if love fails

Friday, 12 February 2016, 4:43 pm | Banking Ombudsman

Your finances as well as your heart can be broken if you don’t update your banking arrangements after a relationship breakdown, says Banking Ombudsman Nicola Sladden. More >>

New Year, new money you

Monday, 21 December 2015, 1:58 pm | Banking Ombudsman

Finances can sometimes feel a bit tight after Christmas but this makes it the perfect time to take stock of your banking requirements, says Banking Ombudsman Nicola Sladden. More >>

Protect your cards and accounts this Christmas

Wednesday, 16 December 2015, 11:55 am | Banking Ombudsman

It’s the season to be jolly but joy can turn to woe quickly if you’re not careful with your money, warns Banking Ombudsman Nicola Sladden. More >>

Watch bank balance if you spend up this Christmas

Friday, 11 December 2015, 10:31 am | Banking Ombudsman

Pre-Christmas spending puts pressure on finances and people need to monitor their bank balances to avoid overdraft fees and costs, says Banking Ombudsman Nicola Sladden. More >>

Do travel card research

Wednesday, 2 December 2015, 10:59 am | Banking Ombudsman

Travel cards can provide a safe and convenient way to pay for things when you are overseas, but if you use one that’s not suited to your requirements, there could be problems and unexpected costs, says Banking Ombudsman Nicola Sladden. More >>

Businesses vulnerable to email hackers

Friday, 13 November 2015, 10:37 am | Banking Ombudsman

The Banking Ombudsman receives complaints every year from businesses and their customers who have been tricked into transferring money to hackers by following instructions in fraudulent emails. More >>

Room to improve bank online complaint info

Monday, 19 October 2015, 5:01 pm | Banking Ombudsman

Banks need to improve their online complaints information, the Banking Ombudsman Scheme says in its 2014-15 Annual Report released today. More >>

More talking could avoid bank-customer woes

Friday, 28 August 2015, 2:09 pm | Banking Ombudsman

A lack of good communication can be blamed for most complaints about banks, says the new head of the Banking Ombudsman Scheme. More >>

New responsible lending code applies to banks too

Thursday, 11 June 2015, 5:21 pm | Banking Ombudsman

The Banking Ombudsman Scheme has published a Quick Guide explaining how new responsible lending requirements and changes to hardship applications affect banking. More >>

Confidentiality breach affected successful business

Monday, 4 May 2015, 11:40 am | Banking Ombudsman

The Privacy Act applies to individuals only. However banks also owe a duty of confidentiality to all customers that provides they must not disclose customer information except in very limited circumstances. “We treat such complaints just as seriously as Privacy ... More >>

New guide explains privacy and confidentiality complaints

Tuesday, 31 March 2015, 1:20 pm | Banking Ombudsman

The Banking Ombudsman Scheme has published a new Quick Guide on privacy and confidentiality explaining how the scheme approaches privacy and confidentiality complaints. More >>

Devil in the detail of credit card balance transfers

Friday, 20 March 2015, 10:48 am | Banking Ombudsman

Banking Ombudsman Deborah Battell says her office has experienced an increase in complaints about credit card balance transfers due to competition between banks offering deals. More >>

Changes to term deposits: what you need to know

Thursday, 12 February 2015, 1:58 pm | Banking Ombudsman

Customers used to breaking term deposits early may soon find they have to give more than 30 days notice or demonstrate they are experiencing hardship if they want to access their money. More >>

Deception in virtual world breaks hearts and wallets

Monday, 9 February 2015, 10:42 am | Banking Ombudsman

Too many people looking for love are being tricked out of their money online by scoundrels taking advantage of their loneliness, says Banking Ombudsman Deborah Battell. More >>

Scam-related bank complaints predicted to rise

Friday, 9 January 2015, 11:34 am | Banking Ombudsman

Banking Ombudsman Deborah Battell predicts complaints to her office about scams will increase this year and has put out a guide to help bank customers avoid getting caught up. More >>

Make sure your Christmas money gift gets to the right person

Thursday, 18 December 2014, 2:34 pm | Banking Ombudsman

Be sure account numbers are correct if you gift money by transferring it directly into someone’s account this festive season otherwise the wrong person might think all their Christmases have come at once, says Banking Ombudsman Deborah Battell. More >>

Watch your limit this Christmas – Banking Ombudsman

Friday, 12 December 2014, 1:03 pm | Banking Ombudsman

Banking Ombudsman Deborah Battell is urging people spending up this Christmas to be sure they stick within their credit card limits and make sure they keep their cards safe. More >>

Why banks pay local body rates arrears, then charge customer

Tuesday, 4 November 2014, 11:06 am | Banking Ombudsman

Why banks can take money from customer bank accounts to pay their council rates arrears is explained in a new Banking Ombudsman Scheme quick guide on payment of overdue rates. More >>

 

 

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