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Banking Ombudsman 2017-18 annual report released

Thursday, 26 July 2018, 10:33 am | Banking Ombudsman

The Banking Ombudsman Scheme has released its summary annual report detailing another successful year. More >>

New Code of Banking Practice published today

Thursday, 31 May 2018, 3:12 pm | Banking Ombudsman

New Code of Banking Practice published today The New Zealand Bankers’ Association has today published the sixth edition of the Code of Banking Practice. The sixth edition adopts a principles-based approach which the Banking Ombudsman Scheme (BOS) ... More >>

UK clamp down on Viagogo

Friday, 16 March 2018, 11:55 am | Banking Ombudsman

Concert-goers will be pleased to hear that the Advertising Standards Authority in the United Kingdom has clamped down on ticket resellers, such as Viagogo. It has issued instructions to four of the UK’s biggest ticket resellers (Viagogo, StubHub ... More >>

International Fraud Awareness Week

Monday, 13 November 2017, 4:59 pm | Banking Ombudsman

This week is International Fraud Awareness week. The theme is– how to spot a scam. The Banking Ombudsman Scheme is about resolving and preventing problems to improve banking for customers and banks. We are passionate about working collaboratively ... More >>

Banking Ombudsman Annual Report 2017

Tuesday, 17 October 2017, 10:33 am | Banking Ombudsman

“We are really proud of what we have achieved this year”- said Banking Ombudsman, Nicola Sladden. “Our numbers show that we are helping more people, faster, with better service”. Queries from customers are up 12% with the average timeframe to ... More >>

World Investor Week 2017

Wednesday, 4 October 2017, 3:19 pm | Banking Ombudsman

In a 2016 Banking Ombudsman case, an elderly couple lost their life savings when they became involved with what they thought was an investment scheme in Hong Kong and it turned out to be a scam. More >>

25 years of making banking better

Wednesday, 2 August 2017, 3:31 pm | Banking Ombudsman

Today we released three video clips that collectively tell the story of the Banking Ombudsman Scheme’s first 25 years and its role in helping to make banking in New Zealand better. More >>

Banking Ombudsman Scheme Celebrates 25 Years

Monday, 31 July 2017, 10:45 am | Banking Ombudsman

When Gisborne man Bob couldn’t resolve a longstanding complaint with his bank, he turned to the Banking Ombudsman Scheme for help. Bob’s story is included in a video the scheme is using to celebrate its 25th anniversary. More >>

Banking Ombudsman making banking better for 25 years

Monday, 31 July 2017, 9:42 am | Banking Ombudsman

The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks’ customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The ... More >>

Putting things right: the Banking Ombudsman Scheme turns 25

Thursday, 27 July 2017, 2:22 pm | Banking Ombudsman

Putting things right: the Banking Ombudsman Scheme turns 25 “As the Banking Ombudsman Scheme celebrates its 25th anniversary, the adage comes to mind: the more things change, the more they stay the same. More >>

New Quick Guide to Children’s Bank Accounts

Thursday, 27 July 2017, 8:46 am | Banking Ombudsman

The Banking Ombudsman Scheme has a new quick guide on children’s bank accounts. It covers setting up accounts, who owns the money and what happens if things go wrong. More >>

Customer paying home loan early found himself owing $11k

Wednesday, 7 June 2017, 4:36 pm | Banking Ombudsman

The Banking Ombudsman recommends customers investigate the full costs of switching home loans before changing banks. More >>

Privacy Week - an opportunity to think about how you share

Tuesday, 9 May 2017, 9:05 pm | Banking Ombudsman

Privacy Week - an opportunity to think about how you share your banking information This privacy week take some time to consider how you can control your personal information to avoid financial scams - says the Banking Ombudsman Nicola Sladden. When someone ... More >>

Foreign cheques may take longer to process

Tuesday, 20 December 2016, 11:06 am | Banking Ombudsman

Be aware that if you bank a foreign cheque you get for Christmas it may take longer to process, says Banking Ombudsman Nicola Sladden. More >>

Don’t expect to be reimbursed for unsound investments

Wednesday, 14 December 2016, 11:12 am | Banking Ombudsman

Banking Ombudsman Nicola Sladden said the Banking Ombudsman Scheme had received a spate of complaints from individuals seeking to recoup credit card payments made to binary options trading sites. More >>

Early Xmas present for bank customer careless with PIN

Wednesday, 7 December 2016, 2:58 pm | Banking Ombudsman

A bank customer who was careless with her phone banking PIN was lucky to get back $5,000 stolen from her account, says Banking Ombudsman Nicola Sladden. "Banks are not usually obliged to refund stolen money to customers who have been careless ... More >>