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Banking Ombudsman Scheme Annual report 2018-19

Monday, 16 September 2019, 8:20 am | Banking Ombudsman

The Banking Ombudsman Scheme has released its summary annual report for 2018-19. “It has been a very big year - a year that has put bank conduct and culture squarely into the spotlight. The way customer complaints are managed, both inside and outside ... More >>

Banking Ombudsman Scheme retains high levels of awareness

Wednesday, 22 May 2019, 4:34 pm | Banking Ombudsman

The Ministry of Business, Innovation and Employment has today released the results of a survey it conducts every two years to find out what New Zealanders know about their consumer rights and how to deal with consumer problems. The survey has confirmed ... More >>

Banking Ombudsman accepts claims up to $350,000 from 1 April

Monday, 25 February 2019, 1:37 pm | Banking Ombudsman

The Banking Ombudsman Scheme warmly welcomes an expansion of its remit which will mean customers can take claims of up to $350,000 to the scheme, from 1 April onwards. More >>

Greater focus on conduct and consumer outcomes

Tuesday, 29 January 2019, 3:44 pm | Banking Ombudsman

The Banking Ombudsman Scheme (BOS) welcomes the report into life insurer conduct and culture released by the Financial Markets Authority and the Reserve Bank today. More >>

Banking Ombudsman Scheme honours Sir John Anderson

Friday, 16 November 2018, 9:53 am | Banking Ombudsman

“We are very saddened to hear about the passing of Sir John Anderson” says Banking Ombudsman, Nicola Sladden. More >>

Human hacking is on the rise

Tuesday, 13 November 2018, 3:33 pm | Banking Ombudsman

New Zealand has seen an 15% increase in scams over the past calendar year, and we will have lost $70 million to scammers by Christmas, according to high level estimates from the Banking Ombudsman for Fraud Awareness Week (11-17 November). More >>

Fraud on the rise: Kiwis being urged to stop and think

Monday, 12 November 2018, 7:51 pm | Banking Ombudsman

Banking Ombudsman Nicola Sladden says New Zealand customers are losing almost 15 per cent more to scammers than they did last year. Provisional data from the country’s banks suggests customers are on track to lose about $70 million in fraud-related ... More >>

Banking Ombudsman supports greater focus on consumer outcome

Monday, 5 November 2018, 2:33 pm | Banking Ombudsman

The Banking Ombudsman Scheme welcomes the report into bank conduct and culture released by the Financial Markets Authority and the Reserve Bank today. More >>

Banking Ombudsman 2017-18 annual report released

Thursday, 26 July 2018, 10:33 am | Banking Ombudsman

The Banking Ombudsman Scheme has released its summary annual report detailing another successful year. More >>

New Code of Banking Practice published today

Thursday, 31 May 2018, 3:12 pm | Banking Ombudsman

New Code of Banking Practice published today The New Zealand Bankers’ Association has today published the sixth edition of the Code of Banking Practice. The sixth edition adopts a principles-based approach which the Banking Ombudsman Scheme (BOS) ... More >>

UK clamp down on Viagogo

Friday, 16 March 2018, 11:55 am | Banking Ombudsman

Concert-goers will be pleased to hear that the Advertising Standards Authority in the United Kingdom has clamped down on ticket resellers, such as Viagogo. It has issued instructions to four of the UK’s biggest ticket resellers (Viagogo, StubHub ... More >>

International Fraud Awareness Week

Monday, 13 November 2017, 4:59 pm | Banking Ombudsman

This week is International Fraud Awareness week. The theme is– how to spot a scam. The Banking Ombudsman Scheme is about resolving and preventing problems to improve banking for customers and banks. We are passionate about working collaboratively ... More >>

Banking Ombudsman Annual Report 2017

Tuesday, 17 October 2017, 10:33 am | Banking Ombudsman

“We are really proud of what we have achieved this year”- said Banking Ombudsman, Nicola Sladden. “Our numbers show that we are helping more people, faster, with better service”. Queries from customers are up 12% with the average timeframe to ... More >>

World Investor Week 2017

Wednesday, 4 October 2017, 3:19 pm | Banking Ombudsman

In a 2016 Banking Ombudsman case, an elderly couple lost their life savings when they became involved with what they thought was an investment scheme in Hong Kong and it turned out to be a scam. More >>

25 years of making banking better

Wednesday, 2 August 2017, 3:31 pm | Banking Ombudsman

Today we released three video clips that collectively tell the story of the Banking Ombudsman Scheme’s first 25 years and its role in helping to make banking in New Zealand better. More >>

Banking Ombudsman Scheme Celebrates 25 Years

Monday, 31 July 2017, 10:45 am | Banking Ombudsman

When Gisborne man Bob couldn’t resolve a longstanding complaint with his bank, he turned to the Banking Ombudsman Scheme for help. Bob’s story is included in a video the scheme is using to celebrate its 25th anniversary. More >>

Banking Ombudsman making banking better for 25 years

Monday, 31 July 2017, 9:42 am | Banking Ombudsman

The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks’ customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The ... More >>