Banking Ombudsman - Latest News [Page 1]

25 years of making banking better

Wednesday, 2 August 2017, 3:31 pm | Banking Ombudsman

Today we released three video clips that collectively tell the story of the Banking Ombudsman Scheme’s first 25 years and its role in helping to make banking in New Zealand better. More >>

Banking Ombudsman Scheme Celebrates 25 Years

Monday, 31 July 2017, 10:45 am | Banking Ombudsman

When Gisborne man Bob couldn’t resolve a longstanding complaint with his bank, he turned to the Banking Ombudsman Scheme for help. Bob’s story is included in a video the scheme is using to celebrate its 25th anniversary. More >>

Banking Ombudsman making banking better for 25 years

Monday, 31 July 2017, 9:42 am | Banking Ombudsman

The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks’ customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The ... More >>

Putting things right: the Banking Ombudsman Scheme turns 25

Thursday, 27 July 2017, 2:22 pm | Banking Ombudsman

Putting things right: the Banking Ombudsman Scheme turns 25 “As the Banking Ombudsman Scheme celebrates its 25th anniversary, the adage comes to mind: the more things change, the more they stay the same. More >>

New Quick Guide to Children’s Bank Accounts

Thursday, 27 July 2017, 8:46 am | Banking Ombudsman

The Banking Ombudsman Scheme has a new quick guide on children’s bank accounts. It covers setting up accounts, who owns the money and what happens if things go wrong. More >>

Customer paying home loan early found himself owing $11k

Wednesday, 7 June 2017, 4:36 pm | Banking Ombudsman

The Banking Ombudsman recommends customers investigate the full costs of switching home loans before changing banks. More >>

Privacy Week - an opportunity to think about how you share

Tuesday, 9 May 2017, 9:05 pm | Banking Ombudsman

Privacy Week - an opportunity to think about how you share your banking information This privacy week take some time to consider how you can control your personal information to avoid financial scams - says the Banking Ombudsman Nicola Sladden. When someone ... More >>

Foreign cheques may take longer to process

Tuesday, 20 December 2016, 11:06 am | Banking Ombudsman

Be aware that if you bank a foreign cheque you get for Christmas it may take longer to process, says Banking Ombudsman Nicola Sladden. More >>

Don’t expect to be reimbursed for unsound investments

Wednesday, 14 December 2016, 11:12 am | Banking Ombudsman

Banking Ombudsman Nicola Sladden said the Banking Ombudsman Scheme had received a spate of complaints from individuals seeking to recoup credit card payments made to binary options trading sites. More >>

Early Xmas present for bank customer careless with PIN

Wednesday, 7 December 2016, 2:58 pm | Banking Ombudsman

A bank customer who was careless with her phone banking PIN was lucky to get back $5,000 stolen from her account, says Banking Ombudsman Nicola Sladden. "Banks are not usually obliged to refund stolen money to customers who have been careless ... More >>

New guide on payments takes mystery out of process

Tuesday, 8 November 2016, 1:15 pm | Banking Ombudsman

Have you ever thought a money transfer should have gone through and then find out it hasn’t but can’t understand why? More >>

Another year, more cases of online love ending badly

Wednesday, 2 November 2016, 12:23 pm | Banking Ombudsman

Bank customers who meet people online are vulnerable to fraud and theft if they fall for the wrong person, says Banking Ombudsman Nicola Sladden. More >>

Bank customers ripped off abroad after big night out

Friday, 28 October 2016, 3:54 pm | Banking Ombudsman

Imagine this: you’re overseas, drinking in a bar. Next thing you know, people you don’t know are in your hotel room and your credit card has racked up a huge bar bill. More >>

Annual Report: Prevention work showing results

Thursday, 20 October 2016, 10:25 am | Banking Ombudsman

More focus on preventing banking disputes through early intervention is starting to pay off according to the scheme’s 2015-16 annual report. More >>

Proceed with care - Do your homework

Monday, 5 September 2016, 12:20 pm | Banking Ombudsman

“Sustained low interest rates are making borrowing more attractive than ever before”, says Banking Ombudsman Ms Sladden. More >>

Banking Ombudsman warning about global bogus bank cheques

Wednesday, 22 June 2016, 9:23 am | Banking Ombudsman

The Banking Ombudsman Scheme has told government agencies and the finance sector about a complaint it investigated recently in which a New Zealander was caught out trying to use cheques from bogus UK bank ‘WeRe Bank’. More >>

Need to prepare for old age highlighted

Tuesday, 14 June 2016, 12:49 pm | Banking Ombudsman

The case of a son leaving his dad in the lurch resulting in him almost losing his house, highlights the need for people to think ahead to protect their finances in their old age, says Banking Ombudsman Nicola Sladden. More >>

Info request tool gets thumbs-up from Banking Ombudsman

Thursday, 12 May 2016, 10:37 am | Banking Ombudsman

An online tool to help people seek personal information held by organisations such as banks has won favour with the Banking Ombudsman Scheme. More >>

Cheque complaints on rise, says Banking Ombudsman

Wednesday, 11 May 2016, 1:16 pm | Banking Ombudsman

Cheque complaints on rise, says Banking Ombudsman A sharp decline in the use of cheques has not reduced the number of cheque-related complaints, says Banking Ombudsman Nicola Sladden. “New Zealanders’ use of cheques has more than halved in the past ... More >>

Call for more care setting up joint accounts

Monday, 2 May 2016, 1:23 pm | Banking Ombudsman

The Banking Ombudsman Scheme is urging people setting up shared accounts to think carefully about how they allow users to operate such accounts after continuing to see a steady stream of complaints about “account mandates”. More >>



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