Customer Experience Management New Zealand - Latest News [Page 1]
Break out of the World of Sameness or Struggle
Monday, 25 July 2016, 10:06 am | Customer Experience Management New Zealand
Businesses without a Customer Focus Will Struggle. Those who think that slashing prices will ensure they survive the economic rigours of the next two years should think again. More >>
Measuring and managing service quality
Wednesday, 5 February 2014, 10:09 am | Customer Experience Management New Zealand
Local councils are emerging from an old paradigm of an “annual residents’ survey”, towards a need for more a cost-effective and actionable approach to measuring and managing service quality. More >>
Business group “cemNZ” launches its 2014 workshop series
Friday, 31 January 2014, 11:19 am | Customer Experience Management New Zealand
Customer Experience Management New Zealand (cemNZ), has launched its 2014 Workshop calendar with a series of one-day workshops covering a range of topics to help organisations succeed with their customers. More >>