Electricity and Gas Complaints Commission - Latest News [Page 1]

Electricity and Gas Complaints Commissioner a finalist

Friday, 26 September 2014, 1:54 pm | Electricity and Gas Complaints Commission

Office of the Electricity and Gas Complaints Commissioner named as finalist in IBM Kenexa Best Workplaces Survey for 2014 The Office of the Electricity and Gas Complaints Commissioner (EGCC) today announced it is a finalist in the small category of the ... More >>

Electricity and gas complaints scheme helps set standard

Monday, 30 June 2014, 3:57 pm | Electricity and Gas Complaints Commission

The Office of the Electricity and Gas Complaints Commissioner (EGCC) took more than 2,000 complaints last year. Billing was an issue in 43% of complaints, with customer service, disconnection, and meters the next most common issues . The results are ... More >>

EGCC consultation:Consumer Guarantees Act Indemnity Disputes

Monday, 24 March 2014, 3:05 pm | Electricity and Gas Complaints Commission

The EGCC Board is consulting on proposed amendments to the Scheme document. The amendments would allow the Commissioner to consider Indemnity Disputes under the Consumer Guarantees Act. The consultation period is from 24 March to 4 April 2014. More >>

Heather Roy new Chair of Electricity and Gas Complaints

Wednesday, 11 December 2013, 2:35 pm | Electricity and Gas Complaints Commission

Heather Roy has been appointed as Chair of the Electricity and Gas Complaints Commissioner Scheme (EGCC) Board. The EGCC offers a dispute resolution service for complaints about electricity and gas companies that are members of the Scheme. More >>

Fewer complaints about electricity and gas companies

Monday, 25 November 2013, 1:33 pm | Electricity and Gas Complaints Commission

In the six months to 30 September 2013 the office of the Electricity and Gas Complaints Commissioner Scheme (EGCC) received 986 complaints about electricity and gas companies. This is down from 1,209 in the same period last year. More >>

Electricity and gas complaints one of best places to work

Tuesday, 1 October 2013, 4:12 pm | Electricity and Gas Complaints Commission

The office of the Electricity and Gas Complaints Commissioner (EGCC) is a finalist in the Kenexa Best Workplaces Awards 2013. More >>

Electricity and Gas Complaints Commissioner: Best workplace

Wednesday, 17 October 2012, 2:33 pm | Electricity and Gas Complaints Commission

The office of the Electricity and Gas Complaints Commissioner (EGCC) is a finalist in the Kenexa Best Workplaces Survey for 2012. The EGCC won the best small workplace category last year, and Commissioner Judi Jones is pleased to be amongst the finalists ... More >>

Advanced meters were not the cause of high electricity bills

Thursday, 26 July 2012, 11:53 am | Electricity and Gas Complaints Commission

Advanced meters were not the cause of high electricity bills for a group of customers whose meters were changed by their electricity retailer last year. Several customers who received unusually high bills after advanced meters were installed on their properties ... More >>

Commissioner finalist in best workplace award

Thursday, 27 October 2011, 1:31 pm | Electricity and Gas Complaints Commission

The Office of the Electricity and Gas Complaints Commissioner (EGCC) is a finalist in the JRA Best Workplaces Survey for 2011. The survey is New Zealand’s largest workplace climate and employee engagement survey. More >>

Electricity & Gas Complaints Commissioner Scheme 10yrs old

Monday, 10 October 2011, 4:28 pm | Electricity and Gas Complaints Commission

The Electricity and Gas Complaints Commissioner Scheme (the Scheme) is ten years old this month, and has just had one of the busiest months in its history. “The Scheme was set up to meet the need for accessible and independent complaint resolution ... More >>

More complaints to Electricity and Gas Complaints Commission

Friday, 24 June 2011, 11:53 am | Electricity and Gas Complaints Commission

Over 1200 people made complaints about their electricity or gas companies in the 2010-11 financial year, an 85 per cent increase on the previous year. More >>

Possible Electricity Switch Scam Targeting Auckland Elderly

Thursday, 10 March 2011, 5:37 pm | Electricity and Gas Complaints Commission

The Office of the Electricity and Gas Complaints Commissioner was today told about young men going door-to-door in an Auckland housing complex for the elderly, encouraging people to change power companies. More >>

Complaints scheme now covers reticulated LPG

Wednesday, 1 December 2010, 12:29 pm | Electricity and Gas Complaints Commission

From 1 December, people with unresolved complaints about reticulated LPG can use the Electricity and Gas Complaints Commissioner Scheme. Until now, reticulated LPG customers have had not been able to use the free and independent Scheme. More >>

Complaints Commissioner welcomes switch

Thursday, 30 September 2010, 4:52 pm | Electricity and Gas Complaints Commission

The Electricity and Gas Complaints Commissioner Judi Jones welcomes a rule change that will cut the time it takes for electricity users to switch between suppliers. More >>

 

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