Scoop has an Ethical Paywall
Scoop InfoPages
This InfoPage in unregistered, if this is your news page register Financial Services Complaints for InfoPages here.
Financial Services Complaints - Latest News [Page 1]
Fraud Awareness Week: Man Loses $160,000 In Online Trade Portal Scam
Monday, 13 November 2023, 9:22 am | Financial Services Complaints
As Fraud Awareness Week kicks off today, the financial ombudsman service, Financial Services Complaints Ltd (FSCL), is reminding New Zealanders to be vigilant when it comes to fraud, following a steady number of complaints about financial scams over ... More >>
Rise In Weather Event Complaints To Financial Ombudsman Service
Monday, 4 September 2023, 9:57 am | Financial Services Complaints
Financial Services Complaints Limited (FSCL), a Financial Ombudsman service, is starting to receive an increase in complaints arising out of the severe weather events that have affected Aotearoa New Zealand this year. “We are beginning to see more ... More >>
Financial Ombudsman Service Sees Complaints Ramp Up As Cost-of-living Bites
Wednesday, 18 January 2023, 9:14 am | Financial Services Complaints
Financial Ombudsman, Susan Taylor, is urging consumers to speak to their lenders as soon as they begin to struggle making loan repayments, as the free financial dispute resolution service sees a marked increase in complaints. Ms Taylor’s comments come ... More >>
Unaffordable Debt- Lender Writes Off Balance Of Loan
Monday, 5 December 2022, 9:22 am | Financial Services Complaints
Financial Ombudsman service, Financial Services Complaints Limited (FSCL), has welcomed the decision of a lender to write off the balance of an unaffordable loan after a consumer found themselves unable to service their debt. As the case note explains, ... More >>
Consumer Credit Complaints Dominate Cases For Financial Ombudsman Service
Monday, 17 October 2022, 9:19 am | Financial Services Complaints
Consumer credit complaints have overtaken travel insurance complaints in the last year, reports Financial Services Complaints Limited (FSCL), a Financial Ombudsman Service, in its latest annual report. Commenting on the release of their annual report ... More >>
Levels Of Meth Cover Cause Landlord Headache
Monday, 13 June 2022, 11:07 am | Financial Services Complaints
Recent complaints about the appropriate level of insurance cover for methamphetamine damaged properties, highlights the importance for landlords and insurance brokers to continually review whether insurance policies are fit for purpose. Dispute resolution ... More >>
What Happens When Hardship Relief Ends?
Tuesday, 8 March 2022, 9:36 am | Financial Services Complaints
A recent case, investigated by dispute resolution service Financial Services Complaints Limited (FSCL), highlights that a hardship relief agreement with a lender is a short-term stop gap when a consumer’s circumstances change, and cannot be used as a long-term ... More >>
Busiest year on record for Financial Services Complaints Ltd
Wednesday, 31 October 2018, 8:57 am | Financial Services Complaints
Ten years after the Financial Service Providers (Registration and Dispute Resolution) Act 2008 was introduced, the first dispute resolution scheme approved under the legislation has had its busiest year yet. More >>
Romance scam warning ahead of Money Week
Friday, 31 August 2018, 10:25 am | Financial Services Complaints
As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers. More >>
Unfair terms in insurance contract changed
Wednesday, 8 March 2017, 11:02 am | Financial Services Complaints
A complaint to dispute resolution service FSCL has resulted in an insurer changing unfair contract terms – but not for the reason complained about. More >>
Insurance churn by financial advisers a growing issue
Monday, 31 October 2016, 10:16 am | Financial Services Complaints
Insurance companies are continuing to attract the most complaints to dispute resolution service Financial Services Complaints Limited (FSCL), but it is sales of replacement policies by independent financial advisers that is causing FSCL increasing concern. More >>
FSCL calls for transparency from financial advisers
Wednesday, 29 June 2016, 4:49 pm | Financial Services Complaints
Financial Services Complaints Limited (FSCL) is urging the financial services industry to provide clear and comprehensive advice to consumers about replacement insurance cover. More >>
Financial Services Complaints cuts fees by 20 percent
Tuesday, 21 June 2016, 12:41 pm | Financial Services Complaints
Growth and efficiency has enabled FSCL to once again offer participants a significant annual fee reduction. Chief Executive Officer Susan Taylor said the 20% fee reduction for the 2016/17 year was made possible by an operational cash surplus achieved from ... More >>
Care needed when switching insurance providers says FSCL
Monday, 2 November 2015, 9:51 am | Financial Services Complaints
Dispute resolution scheme Financial Service Complaints Limited is urging New Zealanders to take care when switching insurance providers as it releases its annual report for 2014/2015. More >>
FSCL shares fiscal tips to mark Money Week 2015
Thursday, 3 September 2015, 10:28 am | Financial Services Complaints
Dispute resolution scheme Financial Service Complaints Limited has marked Money Week 2015 by releasing the first in a series of new factsheets designed to help improve financial capability. More >>
Borrowers urged to know what they’re signing
Tuesday, 21 July 2015, 10:48 am | Financial Services Complaints
Borrowers urged to know what they’re signing as loans and travel insurance top complaints More >>
FSCL welcomes new protections and guidance for borrowers
Monday, 8 June 2015, 2:10 pm | Financial Services Complaints
Dispute resolution scheme Financial Service Complaints Limited (FSCL) is applauding new protections and guidance for borrowers saying they will help it do its job better as the ‘middleman’. More >>
Latest results heartening for financial services sector
Monday, 3 February 2014, 11:24 am | Financial Services Complaints
The latest results from dispute resolution scheme Financial Service Complaints Limited (FSCL) demonstrate the scheme and the wider regime are working effectively says FSCL’s Chief Executive Officer Susan Taylor. Results in the six months to 31 December 2013 ... More >>
FSCL welcomes new industry director Gary Young
Monday, 27 January 2014, 11:05 am | Financial Services Complaints
Dispute resolution scheme Financial Service Complaints Limited (FSCL) has appointed Gary Young, CEO of the Insurance Brokers Association of New Zealand, to its Board. More >>
Sharp rise in complaints about lenders and finance companies
Wednesday, 21 August 2013, 9:48 am | Financial Services Complaints
Complaints against lenders and finance companies are on the rise says one of the financial services industry’s largest dispute resolution schemes, with car loans causing particular angst for consumers. More >>
