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Avaya - Latest News [Page 1]
Avaya Helps Transcom Eliminate Language Barriers In Customer Service With An AI-Powered Real-Time Translation Solution
Wednesday, 16 October 2024, 11:29 am | Avaya
The solution, underpinned by Avaya Experience Platform and integrated by Sabio, an expert services partner specialising in CX transformation, represents a significant step forward for the BPO industry, enabling Transcom to recruit agents based on their ... More >>
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’
Tuesday, 15 October 2024, 3:34 pm | Avaya
Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the ... More >>
Avaya Appoints Phil Zammit To Lead APAC Theatre
Thursday, 22 August 2024, 10:33 am | Avaya
Avaya, a global leader in Enterprise CX, today announced that it has appointed Phil Zammit as Vice President for the Asia-Pacific theatre, including Japan, Greater China and India. More >>
Sophie Hart And Nathan Fa’avae Win Yukon1000
Wednesday, 24 July 2024, 7:05 pm | Avaya
July 23, 2024 The Yukon 1000: Race Report from Team Avaya - Nathan Fa'avae and Sophie Hart In July 2024, Sophie Hart and I traveled to Whitehorse, Canada, for the Yukon 1000 paddle race, claimed to be the longest and toughest paddle race in the world. ... More >>
Avaya Announces CEO Leadership Transition
Friday, 12 July 2024, 11:45 am | Avaya
Avaya, a leader in enterprise CX, announced today that Alan Masarek, President and Chief Executive Officer (CEO), will retire at the end of the calendar year. Avaya’s current Chair of the Board of Directors, Patrick Dennis, will assume the role of ... More >>
Avaya Acquires Edify, Further Extending Its Position As The Leader In Customer Experience Solutions For The Enterprise
Friday, 10 May 2024, 1:08 pm | Avaya
Edify delivers nocode, cloudnative solutions, and the integration of its unique orchestration capabilities into AXP accelerates Avaya’s ability to deliver personalised customer experiences such as task automation, journey orchestration and out-of-the-box ... More >>
Avaya Collaborates With Zoom, Aligns Solution Portfolio To Innovation Without Disruption Strategy
Wednesday, 27 March 2024, 12:34 pm | Avaya
Australia & New Zealand – March 27, 2024 – Avaya , a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, unified platform that encompasses ... More >>
Avaya And International Avaya User Group Unveil CX Force Awards 2024
Tuesday, 19 March 2024, 11:41 am | Avaya
Recognising trailblazers transforming customer engagement across industries, now open for nominations More >>
Avaya To Deliver AI-Powered Customer Experience Use Cases And Insights At Enterprise Connect 2024
Wednesday, 13 March 2024, 11:11 am | Avaya
Avaya , a global leader in customer experience and communications solutions, today announced it will showcase how businesses can use AI to safely and securely meet soaring expectations for customer and employee experiences – without disruption ... More >>
Avaya Releases Its Annual Sustainability Update, Announces Validation Of Near-Term Emission Reduction Targets
Tuesday, 3 October 2023, 3:34 pm | Avaya
Avaya , a global leader in customer experience solutions, today announced the release of its latest Sustainability Update, highlighting the company’s initiatives and progress toward making a positive impact in our communities and bringing sustainable ... More >>
Avaya To Demonstrate Transformative AI Capabilities On Operations And Experiences At GITEX Global 2023
Thursday, 21 September 2023, 1:02 pm | Avaya
Australia & New Zealand, September 21, 2023 – Avaya , a global leader in customer experience solutions, today announced its participation at the 2023 edition of GITEX Global , where the company will illustrate how organisations can choose ... More >>
Avaya Unveils Reimagined Professional Services, Prioritising AI, Cloud, And Digital Transformation
Thursday, 22 June 2023, 12:12 pm | Avaya
SYDNEY – June 22, 2023 – Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, has announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya ... More >>
Avaya Launches New Integrations, Capabilities And Expanded Alliances
Tuesday, 20 June 2023, 1:46 pm | Avaya
SYDNEY – June 20, 2023 – Avaya , a global leader in customer experience solutions, today announced that new platform integrations and capabilities, along with expanded strategic alliances with Google and Alcatel-Lucent Enterprise, are helping redefine ... More >>
G-Star RAW Creates Connected Global Workplace With Avaya Cloud Office
Thursday, 18 May 2023, 4:21 pm | Avaya
SYDNEY – May 18, 2023 – G-Star RAW, one of the most renowned clothing brands in the world, has tapped Avaya to enable seamless collaboration between staff across all its global locations, while also reducing the burden on its small and nimble ... More >>
Market-Leading Customer Experience Company Avaya Enters Next Chapter Of Accelerated Growth And Innovation
Tuesday, 2 May 2023, 1:28 pm | Avaya
SYDNEY – May 2, 2023 – Avaya Holdings Corp. (“Avaya” or the “Company”), a global leader in customer experience solutions, today announced that it has successfully completed its financial restructuring and emerged from the Chapter 11 process with ... More >>
Avaya Named For Excellence In Customer Service With NorthFace ScoreBoard Service Award (NFSB) For 10th Consecutive Year
Wednesday, 26 April 2023, 11:47 am | Avaya
SYDNEY – April 26, 2023 – Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for ... More >>
Avaya Experience Platform (AXP) Launches In Australia And New Zealand
Wednesday, 22 March 2023, 11:39 am | Avaya
Sydney – March 22, 2023 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has today launched the Avaya Experience Platform (AXP) in Australia and New Zealand (A/NZ) to deliver flexible ... More >>
Avaya Names Dino Beverakis Managing Director For Australia And New Zealand
Monday, 5 December 2022, 11:19 am | Avaya
Sydney, Australia – December 5, 2022 – Avaya (NYSE:AVYA) today announced Dino Beverakis has been appointed Managing Director for Australia and New Zealand (A/NZ). Beverakis is tasked with driving new and expanding existing opportunities to support ... More >>
Avaya And Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership
Friday, 7 October 2022, 6:11 pm | Avaya
Avaya (NYSE:AVYA) and Alcatel-Lucent Enterprise today announced at GITEX Global the next phase of their strategic partnership that will enable global enterprises to innovate more easily without the need for operationally disruptive technology ... More >>
Avaya To Demonstrate ‘Innovation Without Disruption’ Enabling Seamless Customer & Employee Experiences At GITEX Global
Wednesday, 28 September 2022, 5:49 pm | Avaya
Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced its participation at the 2022 edition of GITEX Global, where the company will demonstrate solutions to help its customers simplify ... More >>
