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CCNNZ - Latest News [Page 1]
On The Cutting Edge Of AI, Contact Centre Sector Needs More People
Thursday, 6 June 2024, 10:46 am | CCNNZ
Not only is the New Zealand contact centre industry offering a lifeline to the country's unemployed amid civil service layoffs and a deepening recession, but it is also one of the few sectors giving employees potential opportunities to team up with artificial More >>
Staff Call Time On ‘Work From Home’ Trend
Tuesday, 30 April 2024, 8:10 am | CCNNZ
The New Zealand contact centre industry is calling for staff to return to the office as it becomes more apparent that the ‘work from home’ model is unhealthy for staff and for business. More >>
Staff Call Time On ‘Work From Home’ Trend
Tuesday, 23 April 2024, 8:13 am | CCNNZ
The New Zealand contact centre industry is calling for staff to return to the office as it becomes more apparent that the ‘work from home’ model is unhealthy for staff and for business. More >>
Kiwis Can Endure Being On Hold, So Long As Their Problem Is Solved
Thursday, 21 December 2023, 11:10 am | CCNNZ
Kiwis are more likely to put up with wait times for their calls to be answered by retail and business contact centres—even during the busy holiday and retail periods—provided the operator is empathetic, and their problem is solved, says industry body Customer ... More >>
