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CTMA - Latest News [Page 1]
How Good Was Your Recent Airport Experience?
Wednesday, 22 May 2024, 2:00 pm | CTMA
The study is actively seeking feedback from people who’ve recently travelled through, or visited an international airport and is being conducted by the Auckland-based customer experience improvement firm, CTMA New Zealand Ltd. More >>
How Well Is Your Power Company “switched On” To Your Needs?
Friday, 3 June 2022, 5:10 pm | CTMA
Never before have New Zealanders had so many energy suppliers to choose from, and never before have there been so many issues driving their choice. From energy costs to stability of supply and sources of renewable energy. But with such a wide range ... More >>
Looking for feedback about local council services
Thursday, 17 May 2018, 9:27 am | CTMA
A great opportunity for customers all over New Zealand to have their say about their council’s response to their requests for service. More >>
Have your say about your bank
Tuesday, 27 October 2015, 10:56 am | CTMA
A great deal has changed in banking in the ten years since CTMA’s first industry-wide customer experience study of New Zealand retail banks. But for New Zealand’s banking customers, how much have those changes affected their banking experience? Is banking ... More >>
“My New Zealand Telco”: How well are you being served
Friday, 20 September 2013, 11:49 am | CTMA
Only a few days remain for New Zealand customers to give feedback about their home and mobile telco providers in a major nation-wide customer experience study. More >>
Major study of phone and internet service providers
Monday, 26 August 2013, 11:48 am | CTMA
A major study is asking New Zealand customers for feedback about their phone and Internet service providers More >>
Some power companies need to be more “switched on"
Wednesday, 27 February 2013, 11:29 am | CTMA
With power companies actively engaged in customer acquisition campaigns, mainly driven by offers of lower priced energy, a national customer experience study has identified areas of serious customer dissatisfaction that threaten customer retention. More >>
Last chance to help see if power companies are “switched-on”
Thursday, 10 January 2013, 12:17 pm | CTMA
For the past few months, New Zealand electricity and gas customers have been providing valuable input into a major study to discover what “turns them on” and what “turns them off” about their power company. If you are an electricity or gas customer ... More >>
Are New Zealand’s power companies “switched-on” ?
Tuesday, 4 December 2012, 10:22 am | CTMA
Are New Zealand’s power companies “switched-on” to their customers? With the drive for cheaper power, is the customer still satisfied with the service they receive from their electricity and gas supply company? A major New Zealand study needs your ... More >>
What’s Your Bank Really Like?
Monday, 8 October 2012, 5:15 pm | CTMA
The banking landscape is undergoing a lot of change, but what’s it really like for the customers who use them? A major New Zealand study needs your help to find out! More >>
Benchmarking Study Points the Way to Savings for Local Govt
Tuesday, 5 June 2012, 3:11 pm | CTMA
Using a dynamic customer-tuned approach to setting service standards would help local councils optimise resource allocation, minimise costs and achieve the best possible service outcome for customers and council, according to the findings of a recent ... More >>
Council customers are asked for more feedback
Monday, 10 October 2011, 2:28 pm | CTMA
This week CTMA launches its fifth annual customer experience study of consent and inspection services. Customers who have obtained Resource Consents, Building Consents and Building Inspection services during 2011 are being asked to give feedback about ... More >>
Consent and Inspection Services 2010
Friday, 19 November 2010, 3:36 pm | CTMA
This week CTMA launches its fourth annual customer experience study of consent and inspection services, and customers of Resource Consent, Building Consent and Building Inspection services have an opportunity to say how well their local council served ... More >>
Building Consent and Inspection Services
Tuesday, 16 November 2010, 2:51 pm | CTMA
National study suggests that the investment made by some councils during the past few years to improve service has begun to pay-off. Customer satisfaction is improving - but at some councils more than others. More >>
Customer satisfaction improving at some councils
Wednesday, 29 September 2010, 2:48 pm | CTMA
Building Consent and Inspection Services - Customer satisfaction improving at some councils National study suggests that the investment made by some councils during the past few years to improve service has begun to pay-off. Customer satisfaction ... More >>
Benchmarking for better service in New Zealand
Tuesday, 16 March 2010, 9:33 am | CTMA
CTMA launches a collaborative benchmarking venture with public and private sector organisations in New Zealand Date Released: 17-March-2010 This week, CTMA launches a new nation-wide benchmarking programme to help public and private sector organisations ... More >>
Councils Need to Know How They're Doing
Tuesday, 24 November 2009, 12:43 pm | CTMA
This week, CTMA is launching its third annual national customer experience study of Building Consent and Inspection Services, and a follow-up to their 2007 customer study of Resource Consent Processes. More >>
Consent Processes Affecting Growth Potential
Tuesday, 31 March 2009, 9:19 am | CTMA
Despite investments made by councils to improve the Building Consent process, overall levels of customer satisfaction appear to have fallen since 2007. According to CTMA's recently completed update study, overall satisfaction appears to have dropped by ... More >>
Have Your Say About Your Bank
Monday, 29 December 2008, 5:28 pm | CTMA
A chance for New Zealand banking customers to voice their views about their bank comes around again this year with the launch of CTMA's fourth annual study of service quality and customer advocacy in New Zealand retail banks – “My New Zealand Bank ... More >>
