Chris Bell customer Experiences - Latest News [Page 1]

Adopt a Customer Focus or Pay the Price

Tuesday, 2 April 2013, 10:44 am | Chris Bell customer Experiences

Adopt a Customer Focus or Pay the Price……. Succeeding in business is not rocket science: focus on the customers and deliver a quality experience that exceeds their expectations. They will respond with repeat business, greater loyalty and powerful ... More >>

A Vital Business Collaboration Now Available…

Wednesday, 30 November 2011, 11:16 am | Chris Bell customer Experiences

Thinking that smart marketing laced with sharply discounted deals will replace disgruntled customers is no longer a sustainable business strategy in this tough economic environment. More >>

Get it Right or Pay the Price…

Wednesday, 9 November 2011, 11:15 am | Chris Bell customer Experiences

Marketing unattainable brand promises to try and entice customers in the door is not only a total waste of resources. It can cause more long term damage via negative customer word of mouth than most businesses realise. More >>

Customer Recommendation a Winning Formula

Tuesday, 8 November 2011, 11:08 am | Chris Bell customer Experiences

The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. In 2009 over 2 billion dollars was spent on advertising according to the Advertising Standards ... More >>

A Chance to Stand Out With a Unique Customer Experience

Monday, 31 October 2011, 10:04 am | Chris Bell customer Experiences

How do you develop and implement a customer experience strategy that will become your sustainable competitive advantage? That was the question only 13 percent of respondents could answer in a recent US survey, however, 80 percent understood the ... More >>

Seven Vital Questions to Customer Experience Development

Thursday, 27 October 2011, 9:51 am | Chris Bell customer Experiences

There is no doubt that most business leaders are aware of the value a high quality customer experience could add to their business, in fact in a recent survey 80 percent of executives said they understood the benefits, however those same executives agreed ... More >>

A Vital Element Missing In Business……

Tuesday, 25 October 2011, 10:06 am | Chris Bell customer Experiences

There are two reasons the consistency and quality of customer service experiences are lacking in this country. One is we don’t involve the people who have the responsibility for delivering the service, and secondly we don’t have the knowledge to develop ... More >>

Yes, a World Class Visitor Experience is Possible

Thursday, 1 September 2011, 12:21 pm | Chris Bell customer Experiences

It is with much regret that over the last three years I have watched the tourism industry pour money down the drain in the development and marketing of a front-line customer service training programme “Essential Service Skills. More >>

Standing Still Not an Option

Wednesday, 12 May 2010, 1:39 pm | Chris Bell customer Experiences

In business you have two options – you can stand still and struggle or continually develop ideas that will add greater value and grow this according to Chris Bell Managing Director Customer Experiences Ltd More >>

2010 -The Year of the Customer……….

Tuesday, 19 January 2010, 9:44 am | Chris Bell customer Experiences

2010 is going to be a tough year for those businesses that don’t have a complete customer focus. More >>