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Consumer Advocacy Council - Latest News [Page 1]
New Requirements To Strengthen Protections For Electricity Consumers Welcomed
Thursday, 1 February 2024, 10:34 am | Consumer Advocacy Council
A decision by the regulator, the Electricity Authority, means that all electricity retailers will finally have to provide basic protections for residential electricity consumers. "This is fantastic news for consumers - all electricity retailers ... More >>
First Comprehensive Survey Of Electricity Consumer Behaviour Released
Tuesday, 19 December 2023, 9:20 am | Consumer Advocacy Council
One third of consumers and small businesses are thinking about buying an electric vehicle in the next 12 months, and nearly a third of households on mains gas are likely to switch to electric appliances in the next five to 10 years. The findings ... More >>
Gentailers Keep Investing More In Shareholders Than Consumers Says New Analysis
Saturday, 16 December 2023, 12:01 am | Consumer Advocacy Council
Electricity consumer watchdog the Consumer Advocacy Council says updated analysis by FIRST Union, the NZCTU and 350 Aotearoa on Gentailer profits and dividends makes for disturbing reading. Their report states that for every dollar the four gentailers ... More >>
Hardship Report Offers Sensible, Practical Steps To Help Those Struggling With Power Bills
Friday, 10 November 2023, 9:35 am | Consumer Advocacy Council
New Zealand’s electricity watchdog, the Consumer Advocacy Council, hopes decision-makers and regulators have a good hard look at the Energy Hardship Expert Panel report into ways to make life easier for those struggling with power bills. The Panel recently ... More >>
Consumers Could Save Millions Of Dollars If Electricity Retailers Told Customers How To Save Money On A Better Plan
Tuesday, 26 September 2023, 5:51 am | Consumer Advocacy Council
Simplified power bills with a Best Plan Notice urgently needed Retailers are failing to deliver clear, consistent information to consumers Electricity retailers should be required to tell customers if they can save money on their power bills by switching ... More >>
Consultation Opens On Strengthening Consumer Care Guidelines
Monday, 4 September 2023, 10:04 am | Consumer Advocacy Council
The voice for small electricity consumers, the Consumer Advocacy Council, is calling on retailers to agree to a full set of mandatory protections for their customers with consultation by the Electricity Authority on the Consumer Care Guidelines, opening ... More >>
One In Four Small Businesses Say They Are Feeling The Pinch From Power Bills
Wednesday, 23 August 2023, 6:38 am | Consumer Advocacy Council
More small businesses and residents worry about resilience of electricity system to climate events Paying power bills during the cost of living crisis is putting more pressure on the budgets of small businesses and households according to the ... More >>
Retailers Need To Do Better At Helping Consumers During A Crisis
Wednesday, 19 July 2023, 10:44 am | Consumer Advocacy Council
A new study examining how consumers are treated by electricity retailers, particularly during states of emergency, shows consumers remain vulnerable to the whims of retailers. “This is just more compelling evidence that consumers are not getting the consistent ... More >>
Vulnerable Consumers Yet To Receive The Protection Promised Four Years Ago
Monday, 10 July 2023, 1:38 pm | Consumer Advocacy Council
New Zealand’s most vulnerable consumers are still waiting for rules to be imposed on retailers to protect them four years after a review of electricity prices recommending mandatory standards was endorsed by the Government. “This is disappointing when ... More >>
Consumers Not Confident Power Industry Can Provide Affordable And Resilient Supply
Wednesday, 22 March 2023, 11:47 am | Consumer Advocacy Council
First in-depth survey of concerns of residential and small business consumers Consumers rank affordable electricity and a resilient network as their most important concerns according to a comprehensive survey released by the Consumer Advocacy Council today. ... More >>
Changes Urged To Drive Competition And Better Protect Small Electricity Consumers
Wednesday, 21 December 2022, 1:52 pm | Consumer Advocacy Council
Analysis commissioned by the Consumer Advocacy Council shows the big gen-tailers are using their competitive advantage at the expense of small electricity retailers and consumers are worse off as a result. The Council has released its submissions ... More >>
Reducing The Risk Of Winter Electricity Shortages Is Vital For Consumers
Friday, 25 November 2022, 9:28 am | Consumer Advocacy Council
The Consumer Advocacy Council is welcoming the Electricity Authority’s investigation into options to lower the risks to consumers of power cuts at peak times next winter. “Consumers need electricity supply that is reliable and at a price that is affordable,” ... More >>
Kiwis Cutting Back On Heating And Hot Showers As Cost-of-living Crisis Bites
Wednesday, 9 November 2022, 7:01 am | Consumer Advocacy Council
Three out of four say electricity retailers are failing to provide good value for money – new survey The cost-of-living crisis has forced some New Zealand households to cut back on heating rooms and taking hot showers according to a Consumer Advocacy ... More >>
Consumer Advocacy Council Backs Electricity Authority Move To Protect Small Consumers Over Tiwai Contract
Thursday, 18 August 2022, 9:30 am | Consumer Advocacy Council
Current negotiations for a new electricity supply contract for the Tiwai Point aluminium smelter must not disadvantage New Zealand consumers, the Consumer Advocacy Council said today. The Electricity Authority has this morning released an urgent amendment ... More >>
Aurora Energy Must Do Better To Avoid Power Outages Says Consumer Advocacy Council
Thursday, 28 July 2022, 1:19 pm | Consumer Advocacy Council
The latest series of power outages in Dunedin has prompted the Consumer Advocacy Council to issue a “please explain” to network company Aurora Energy. “We are very disappointed to hear that consumers in central Dunedin have had to endure power ... More >>
Mercury Legal Action A Timely Reminder For Retailers To Check Their Contract Paperwork
Tuesday, 19 July 2022, 11:27 am | Consumer Advocacy Council
The Consumer Advocacy Council says Commerce Commission legal action against Mercury is a timely reminder to all electricity retailers to ensure their systems and processes avoid misleading customers. The commission has laid seven charges under the Fair ... More >>
Simplifying Power Bills Aim Of Joint Consumer Advocacy Council And Consumer NZ Project
Thursday, 2 June 2022, 12:45 pm | Consumer Advocacy Council
Power bills need to be standardised across the market to help consumers easily switch between retailers and drive greater competition, the Consumer Advocacy Council said today. “It’s high time all power bills were simple to understand,” said the ... More >>
