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Customer Contact Network NZ - Latest News [Page 1]

Beneficiary Shake-up Will Struggle Without Clear Pathways To Work

Thursday, 22 February 2024, 9:41 am | Customer Contact Network NZ

The National Party’s move to ‘shake up’ the benefits system, including ‘work check-ins’, is designed to get people off the benefit and into work. However, this ‘big stick’ approach will struggle unless beneficiaries are offered a viable ... More >>

Empathy Not Persecution Desirable When Contact Centre Staff Screw Up

Thursday, 8 February 2024, 8:43 am | Customer Contact Network NZ

A Work and Income (WINZ) case manager telling his client to 'go rob a bank' and 'to shut up' should also be afforded some empathy, says Customer Contact Network New Zealand (CCNNZ) . "In a way, all contact centre staff are case managers ... More >>

Public Abuse Causing Mental Health Issues For Contact Centre Staff

Thursday, 16 November 2023, 9:21 am | Customer Contact Network NZ

The abuse of contact centre staff by callers has reached unprecedented levels, threatening both the mental health of workers and potentially future access to personalised customer service, industry body Customer Contact Network New Zealand (CCNNZ) is warning. "If ... More >>




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