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Customer Contact Network NZ - Latest News [Page 1]

Public Abuse Causing Mental Health Issues For Contact Centre Staff

Thursday, 16 November 2023, 9:21 am | Customer Contact Network NZ

The abuse of contact centre staff by callers has reached unprecedented levels, threatening both the mental health of workers and potentially future access to personalised customer service, industry body Customer Contact Network New Zealand (CCNNZ) is warning. "If ... More >>

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