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Customer Experience - Latest News [Page 1]
Business thinks it’s TOO hard…
Friday, 1 November 2013, 11:56 am | Customer Experience
Developing a consistent quality customer experience is seen by the majority of organisations as too hard, in fact way to hard to even give it a go. Most businesses understand the benefits of increased customer loyalty, customer recommendation, employee engagement ... More >>
Customers Have Plenty of Options……….
Tuesday, 11 June 2013, 9:41 am | Customer Experience
The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. More >>
Deliver a Better Customer Experience or We Will Go Elsewhere
Tuesday, 4 October 2011, 9:20 am | Customer Experience
Deliver a Better Customer Experience or We Will Go Elsewhere… The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. More >>
Top 8 Business Challenges in 2011
Friday, 7 January 2011, 12:59 pm | Customer Experience
Top 8 Business Challenges in 2011 The success of business in 2011 will be determined by the quality of the employee & customer experiences consistently delivered. More >>
