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Customer Radar - Latest News [Page 1]
Pandemic Fatigue: Kiwi Customers Expect Good Service Again
Monday, 31 May 2021, 1:39 pm | Customer Radar
A year on from lockdown, newly released customer feedback findings reveal pandemic fatigue has set in, placing pressure on New Zealand businesses to ensure their customer experiences are up to scratch. Data insights pulled from Customer Radar, the go-to ... More >>
Tech Company Launches Simple Contact Tracing Solution – Without An App
Wednesday, 29 April 2020, 10:10 am | Customer Radar
As contact tracing becomes the focus for retailers and eateries looking to operate under the lower alert levels, Kiwi owned and operated customer feedback company Customer Radar has pivoted its existing technology to develop an innovative online platform ... More >>
Customers unhappy at the weekend
Monday, 29 July 2019, 9:55 am | Customer Radar
A Customer Radar report released today found customers are most disgruntled on a Sunday, and phrases “Friyay” and “TGIF” appear to ring true for Kiwi shoppers who are more likely to be happy with customer service on a Friday. More >>
Customers not feeling the Christmas spirit
Monday, 11 December 2017, 11:03 am | Customer Radar
A Customer Radar study released today found shoppers are more likely to be disgruntled in the lead up to Christmas, with customer satisfaction scores falling from mid-November, and dropping sharply to a year-low in mid-December. More >>
