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FSCL - Latest News [Page 1]
Saved Cards And Mistyped Numbers: Financial Ombudsman Service Warns Of Two Types Of Simple Mistakes That Can Cost You
Wednesday, 1 April 2026, 10:28 am | FSCL
The best protection is to slow down and doublecheck details: secure your cards, don’t store card details unnecessarily, and always confirm account numbers and payment details before you click ‘pay’. More >>
Festive Fun Without Financial Fallout – Card Safety Tips From Financial Ombudsman
Monday, 8 December 2025, 9:15 am | FSCL
Financial Ombudsman, Susan Taylor, says this case is a timely warning for travellers and party-goers. “With the holiday season upon us, people may be tempted to leave a card behind the bar when hosting parties. More >>
FSCL Warns Of Rising Scam Sophistication As Kiwis Lose Millions
Monday, 17 November 2025, 4:50 pm | FSCL
“Scammers use extremely sophisticated methods to recreate legitimate tools, such as websites, or reassure consumers and portray themselves in convincing ways, that can fool even experienced investors,” says Financial Ombudsman, Susan Taylor. More >>
Financial Ombudsman Service Warns Kiwis To Hide PINs After Cashier Steals Funds
Wednesday, 17 September 2025, 9:51 am | FSCL
Protecting your PIN is vital, but life isn’t always predictable, says FSCL, which investigated Clementine’s complaint about her card issuer. The EFTPOS machine was bolted behind a plastic shield and Clementine’s sudden medical emergency left her ... More >>
Financial Complaint Numbers Show No Sign Of Easing, Says The Financial Ombudsman Service, FSCL
Wednesday, 16 July 2025, 2:24 pm | FSCL
Of the 366 cases that were formally investigated, complaints about financial advisers — including mortgage and insurance brokers, as well as wealth advisers — made up the largest proportion at 23%, followed by complaints about lenders at 20%, and ... More >>
Financial Ombudsman Service, FSCL, Rated Accessible And Fair Dispute Resolution Service In Independent Review
Tuesday, 17 June 2025, 11:18 am | FSCL
The five-yearly review, undertaken by independent reviewer Nanette Moreau Hammond, found that the service is meeting its legislative requirements of fairness, independence, accessibility, effectiveness, accountability, and efficiency. More >>
Don’t Let Money Mishaps Freeze Your Fun: FSCL’s Top Winter Travel Tips
Wednesday, 28 May 2025, 7:18 pm | FSCL
The Financial Ombudsman service regularly receives complaints from holidaymakers who run into trouble with financial services. More >>
Avoid A Financial Hangover This Christmas: Know Your Loan Terms Before You Sign
Monday, 9 December 2024, 9:25 am | FSCL
“Interest-free loans can be a helpful option when managed carefully, but misunderstandings about repayment terms can lead to financial stress,” says Financial Ombudsman Susan Taylor. “We urge consumers to be cautious and ask questions to ensure they fully ... More >>
Woman Scammed Out Of $25,000 After Job Offer On LinkedIn
Friday, 15 November 2024, 10:12 am | FSCL
After repaying $18,500, Rika stopped due to financial difficulties and lodged a fraud complaint with her lender. The lender rejected her claim, stating Rika had willingly shared her account details. Unhappy with the response, Rika sought help from FSCL. More >>
Record Year For Financial Ombudsman Service As Complaints Continue To Rise
Monday, 29 July 2024, 10:42 am | FSCL
Complaints have continued to increase in the past year, reports Financial Services Complaints (FSCL), a Financial Ombudsman Service, with the highest number of complaints and disputes received since the service started in 2011. More >>
Planning A Winter Escape? Travel Insurance Tips For Holidaymakers
Wednesday, 5 June 2024, 6:19 am | FSCL
Financial Ombudsman Susan Taylor is advising travellers to review their travel insurance policies before departure and safeguard their travel cards and valuables. More >>
Small Business Loan Unaffordability Complaints On The Rise
Tuesday, 26 March 2024, 12:35 pm | FSCL
As more Kiwi businesses are falling behind on debt payments, Financial Ombudsman, Susan Taylor, is reminding small business owners to seek advice before applying for business loans as the protections afforded by the CCCFA (Credit Contracts and Consumer ... More >>
Financial Ombudsman Reminds Consumers To Document Loans With Family Members
Wednesday, 25 October 2023, 10:50 am | FSCL
With high living costs and interest rates, some children are turning to the bank of Mum and Dad to help finance them into their first home. However, Financial Ombudsman, Susan Taylor, is reminding all consumers of the importance of getting legal advice ... More >>
Steep Rise In Complaints To Financial Ombudsman Service
Monday, 31 July 2023, 6:13 am | FSCL
Complaints have risen steeply in the past year, reports Financial Services Complaints Limited (FSCL), a Financial Ombudsman Service. Complaints and disputes (cases the service formally investigates) were up by 25% and 37% respectively. “Complaints ... More >>
New Board Member Joins Financial Ombudsman Service
Monday, 3 July 2023, 11:18 am | FSCL
Paul Jamieson has been appointed to the Financial Services Complaints Limited (FSCL) Board; the organisation announced today. FSCL is a financial Ombudsman service and dispute resolution scheme approved under the Financial Service Providers (Registration ... More >>
Lender Wipes Debt Related To Domestic Abuse
Monday, 11 April 2022, 9:01 am | FSCL
A lender has wiped out a loan that a woman, who was being abused by her partner, could not afford. Huan, who was forced to borrow the money, had been coerced into taking on the debt, because her partner had a bad credit history. “Although the ... More >>
FSCL Top Four Financial Holiday Tips
Monday, 20 December 2021, 6:22 am | FSCL
After a challenging year, consumers are ready for a much-needed break. Dispute resolution service, Financial Services Complaints Limited (FSCL), has some handy tips from cases investigated, that will ensure you don’t find yourself caught out financially over ... More >>
Co-borrowing Putting Vulnerable Consumers At Risk
Thursday, 16 September 2021, 5:43 am | FSCL
As the financial services industry gears up for the implementation of more stringent legislation around responsible lending from December, Financial Services Complaints Limited (FSCL) has seen an increase in cases where consumers are finding themselves ... More >>
Travellers urged to be vigilant with cards
Wednesday, 29 November 2017, 10:04 am | FSCL
Dispute resolution service FSCL is reminding travellers to take extra care of their travel cards, PINs and valuables if heading overseas these holidays. More >>
FSCL calls out irresponsible lenders
Thursday, 26 October 2017, 9:00 am | FSCL
Financial dispute resolution service FSCL says lenders are largely meeting their obligations to borrowers, but a few bad eggs are causing real harm for consumers. More >>
