Financial Services Complaints Ltd

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Financial Services Complaints Ltd - Latest News [Page 1]

Financial Complaints Climb As Cost-of-living Pressures Continue

Tuesday, 16 January 2024, 9:51 am | Financial Services Complaints Ltd

Financial Services Complaints Limited (FSCL), a free financial ombudsman service, has seen a 17% increase in complaints and a 36% increase in disputes (cases the service formally investigates) in the six months from July to December 2023. “We are seeing ... More >>

New Guidance For Consumers On KiwiSaver Withdrawals For Hardship

Monday, 22 May 2023, 9:15 am | Financial Services Complaints Ltd

Financial Services Complaints Limited (FSCL), a free Financial Ombudsman and dispute resolution service, has released guidance to help set consumers’ expectations when applying to access KiwiSaver funds early on the grounds of financial hardship. The ... More >>

New Guidance For Consumers On KiwiSaver Early Withdrawals

Tuesday, 11 April 2023, 10:59 am | Financial Services Complaints Ltd

Financial Services Complaints Limited (FSCL), a free dispute resolution service, has released guidance to set consumer’s expectations when applying to access KiwiSaver funds early on the grounds of serious illness. The document’s release comes as ... More >>

Fraud Cases On The Rise - Financial Ombudsman Service Warns

Monday, 14 November 2022, 5:50 am | Financial Services Complaints Ltd

Financial Services Complaints Limited (FSCL), a free financial Ombudsman service, is warning consumers to be vigilant when it comes to fraud, following a noticeable increase in complaints around financial scams over the past year. “From fraudulent ... More >>

New Board Member Appointed To Financial Ombudsman Service’s Board

Tuesday, 27 September 2022, 9:01 am | Financial Services Complaints Ltd

Joy Marslin has been appointed to the Financial Services Complaints Limited (FSCL) Board as an industry representative, the organisation announced today. FSCL is a Financial Ombudsman service and dispute resolution scheme approved under the Financial More >>

Consumers Battling To Keep Up, Need To Speak Up

Monday, 16 May 2022, 9:44 am | Financial Services Complaints Ltd

Consumers who are battling to keep up with loan repayments need to speak to their lender as soon as possible, says Financial Services Complaints Limited (FSCL) CEO, Susan Taylor. FSCL offers a free service for consumers who have complaints about ... More >>

Family Disagreement? Or Incorrect Advice?

Tuesday, 22 March 2022, 9:29 am | Financial Services Complaints Ltd

As more Kiwis struggle to secure lending, it is not uncommon for family members to work together to find suitable finance. A recent case, investigated by Financial Services Complaints Limited (FSCL) highlights why it is important for consumers to ... More >>

Dispute Resolution Service Able To Award More Compensation

Tuesday, 1 March 2022, 9:15 am | Financial Services Complaints Ltd

From 1 March 2022, changes to dispute resolution service, Financial Services Complaints Limited’s (FSCL’s) terms of reference (rules) will come into effect. Free for consumers, FSCL is an independent not-for-profit external dispute resolution scheme ... More >>

What Is In A Waiver?

Tuesday, 18 January 2022, 10:38 am | Financial Services Complaints Ltd

A case, investigated by Financial Services Complaints Limited (FSCL) in 2021, highlights why it is important for consumers to make sure that they understand the terms of repayment waivers when taking out a loan. The complaint, made to FSCL, a free service ... More >>

Fraud Awareness Week: But The Debt Isn’t Mine!

Monday, 15 November 2021, 2:03 pm | Financial Services Complaints Ltd

This Fraud Awareness week, dispute resolution service, Financial Services Complaints Limited (FSCL), is warning consumers to file a police report as soon as possible if they have identification documentation stolen, following an increase in complaints ... More >>

The Hidden Perils Of Payment Holidays

Monday, 18 October 2021, 10:04 am | Financial Services Complaints Ltd

While loan payment holidays may offer short-term relief for borrowers who are battling financially, the extra interest added to the debt and the time it will take to pay it off might mean it’s just not worth reducing or deferring payments, in the long ... More >>

Woman Forgoes Food To Pay Car Loan

Tuesday, 28 September 2021, 11:04 am | Financial Services Complaints Ltd

Two recent cases, investigated by dispute resolution service, Financial Services Complaints Limited (FSCL) have highlighted the need for lenders to make sure that they are realistic about a consumer’s expenses, before approving a loan. “If ... More >>

Vulnerable consumer robbed by own caregiver

Wednesday, 1 September 2021, 9:20 am | Financial Services Complaints Ltd

A recent case, investigated by dispute resolution service, Financial Services Complaints Limited (FSCL) has highlighted the need for financial institutions to do more to assist vulnerable consumers, after a disabled consumer’s caregiver stole over $10,000 ... More >>

The Hard Line On Hardship Applications

Tuesday, 15 June 2021, 9:39 am | Financial Services Complaints Ltd

A family is facing a possible mortgagee sale, after failing to produce evidence to their lender to prove they were in financial hardship. Loan hardship applications and deferral payments have been in the spotlight following the Covid-19 lockdown ... More >>

Busy year of complaint resolution and regulatory reform

Friday, 1 November 2019, 9:15 am | Financial Services Complaints Ltd

Dispute resolution scheme Financial Services Complaints Limited (FSCL) has had another busy year, investigating 258 cases and resolving close to 5,000 complaints and enquiries from consumers about financial services. In its annual report 2018/19 released today, ... More >>

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