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Good CX - Latest News [Page 1]

8 In 10 Leaders Collect Customer Feedback, 2 In 10 Can Act

Monday, 14 September 2026, 9:23 am | Good CX

New research says the reason is biological. A study of 123 senior leaders across New Zealand and Australia finds the barrier is not process or intent. It is whether a leadership team is in a physiological state to hear bad news at all. More >>

 
 
 
 
 

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