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IFSO - Latest News [Page 1]
Man Loses Access To Own Crypto Currency
Thursday, 19 February 2026, 2:07 pm | IFSO
Cryptocurrency platforms operate differently from traditional banking services, and it’s vital that consumers pay close attention to setup instructions and understand the potential consequences if those steps are not followed. More >>
Insurance Delays Expected After North Island Flooding
Friday, 23 January 2026, 10:47 am | IFSO
Consumers should expect some wait times while the full impact of the weather event is assessed. More >>
Funeral Insurance – What Consumers Need To Know
Thursday, 11 December 2025, 7:59 pm | IFSO
The IFSO Scheme recommends consumers carefully consider whether funeral cover is the right product for them. More >>
IFSO Scheme Marks 30 Years Of Independent, Fair—And Free—Dispute Resolution
Thursday, 28 August 2025, 10:43 am | IFSO
The IFSO Scheme will celebrate it’s 30-year anniversary at its upcoming annual conference on 2 September in Auckland. More >>
IFSO Scheme Marks 30 Years Of Independent, Fair—And Free—Dispute Resolution
Thursday, 28 August 2025, 10:43 am | IFSO
The IFSO Scheme will celebrate it’s 30-year anniversary at its upcoming annual conference on 2 September in Auckland. More >>
Small Mistakes Disrupt Big Travel Plans
Thursday, 13 February 2025, 1:54 pm | IFSO
It’s important to thoroughly check visa requirements for the countries you are travelling through, and double check your travel documents are correct, as you can’t rely on travel insurance covering expenses incurred from not having the appropriate ... More >>
Can I Wear Jandals While Driving? Insurance Tips For A Smooth Summer Holiday
Tuesday, 17 December 2024, 7:26 pm | IFSO
Insurance & Financial Services Ombudsman, Karen Stevens, says that while insurance might be the last thing you’re thinking of in the lead-up to the silly season, it’s important to think about your obligations to ensure you’re covered. More >>
Insurance Doesn’t Cover Everything
Thursday, 12 September 2024, 12:38 pm | IFSO
The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) is reminding consumers that insurance doesn’t cover absolutely everything. “Every year we see complaints from people disappointed that their insurance isn’t covering them ... More >>
New Caledonia Travellers Urged To Contact Their Insurers
Wednesday, 15 May 2024, 11:57 am | IFSO
The Insurance & Financial Services Ombudsman, Karen Stevens, is warning people who are planning to visit or who are currently in New Caledonia to contact their travel insurance providers immediately, in light of the civil unrest currently taking place. More >>
Ombudsman Welcomes Upcoming Insurance Law Changes
Wednesday, 8 May 2024, 9:43 am | IFSO
The Insurance & Financial Services Ombudsman, Karen Stevens, says she is looking forward to insurance contracts becoming fairer and easier to understand for consumers when upcoming changes to insurance law are passed. More >>
Fewer Complaints Accepted By Insurance & Financial Services Ombudsman
Thursday, 22 September 2022, 5:54 pm | IFSO
Despite a year of more COVID-19 disruption, increased service delivery legislation and big weather events, Karen Stevens, Insurance & Financial Services Ombudsman (IFSO), says there was an overall drop in the number of complaints accepted by the ... More >>
Severe Weather Prompts Insurance Warning
Monday, 22 August 2022, 3:19 pm | IFSO
With severe flooding of the Maitai in Nelson and flooding in Marlborough, the Insurance & Financial Services Ombudsman (IFSO), Karen Stevens, says now’s the time to get the next steps right. If damage is caused, Stevens warns against throwing ... More >>
IFSO Scheme releases 2018 Annual Report
Wednesday, 29 August 2018, 9:59 am | IFSO
The Insurance & Financial Services Ombudsman Scheme investigated 320 complaints and received 3,357 complaint enquiries in 2017-2018. More >>
Don’t lie to insurers. The consequences can be dire
Monday, 11 September 2017, 4:20 pm | IFSO
“There’s no such thing as a ‘bit of a lie’ when it comes to insurance,” says Insurance & Financial Services Ombudsman, Karen Stevens. “This includes, for example, telling your insurer you had a bigger, better, newer TV, phone or laptop. ... More >>
Spate of thefts from Hawkes Bay car park
Tuesday, 26 April 2016, 5:03 pm | IFSO
The incidents of thefts from cars in a Hawkes Bay park on Sunday is a wake-up call for insurance customers, says Insurance & Financial Services Ombudsman, Karen Stevens. More >>
Rise in complaints to IFSO
Thursday, 7 April 2016, 3:03 pm | IFSO
Canterbury earthquake insurance issues are one reason for a steep rise in complaints to the Insurance & Financial Services Ombudsman over the past 4 months. More >>
Summer road trip tips from the Ombudsman
Monday, 21 December 2015, 2:00 pm | IFSO
For a smoother summer road trip, the Insurance & Financial Services Ombudsman Scheme (“IFSO Scheme”) has released tips to help you avoid holiday mishaps resulting in declined insurance claims. More >>
Summer travel tips
Monday, 14 December 2015, 8:43 am | IFSO
Tips from the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) aim to help overseas travellers avoid the double disappointment of a holiday mishap and a denied insurance claim. More >>
