Insurance And Savings Ombudsman Commission - Latest News [Page 1]

IFSO farewells Dame Paula Rebstock, welcomes Sue Suckling

Monday, 5 February 2018, 10:57 am | Insurance And Savings Ombudsman Commission

IFSO Scheme farewells Dame Paula Rebstock, welcomes Sue Suckling as Chair The Insurance & Financial Services Ombudsman Scheme farewells Dame Paula Rebstock after eight years as Chair of the IFSO Scheme Commission, and welcomes new Chair Sue Suckling. More >>

After 20 years, ISO Scheme becomes IFSO Scheme

Tuesday, 27 October 2015, 10:25 am | Insurance And Savings Ombudsman Commission

After 20 years, ISO Scheme becomes IFSO Scheme 27 October 2015 Have a complaint about insurance or financial services? If so, contact the “IFSO Scheme” On November 1, “Financial Services” will officially be added to the name of the consumer ... More >>

“Lock it or lose it” – wake-up call for insurance customers

Wednesday, 21 October 2015, 10:13 am | Insurance And Savings Ombudsman Commission

“Lock it or lose it” – wake-up call for insurance customers, says Insurance & Savings Ombudsman More >>

Insurance & Savings Ombudsman Scheme: Canterbury update

Thursday, 2 July 2015, 2:02 pm | Insurance And Savings Ombudsman Commission

The Insurance & Savings Ombudsman Scheme has dealt with 1,542 complaint enquiries and 138 complaint investigations about the Canterbury earthquakes since 2010. More >>

Insurance advice as flood clean up begins

Monday, 22 June 2015, 10:05 am | Insurance And Savings Ombudsman Commission

As the clean-up begins after severe flooding and weather damage, the advice from the Insurance & Savings Ombudsman, Karen Stevens, is to contact your insurance company and take photos of the damage before you start your clean up. More >>

Ombudsman advice for people affected by floods

Friday, 15 May 2015, 12:19 pm | Insurance And Savings Ombudsman Commission

Karen Stevens, Insurance & Savings Ombudsman, advises residents affected by flooding in the wider Wellington region to call your insurance company before you start your clean up. More >>

Tips to protect your jewellery

Thursday, 14 May 2015, 11:46 am | Insurance And Savings Ombudsman Commission

“Precious jewellery can be stolen, lost or damaged,” says Karen Stevens, Insurance & Savings Ombudsman. “As last night’s Fair Go story highlighted, sometimes when things go wrong, people end up being very disappointed with the result of their ... More >>

Strict criteria to withdraw KiwiSaver funds early

Thursday, 16 October 2014, 11:00 am | Insurance And Savings Ombudsman Commission

October 16 2014 Insurance & Savings Ombudsman Karen Stevens has a Money Week reminder about the strict criteria around withdrawing your KiwiSaver funds early. “KiwiSaver Schemes are designed to help you save for retirement. There are only ... More >>

Insurance & Savings Ombudsman Scheme launches new website

Thursday, 2 October 2014, 3:20 pm | Insurance And Savings Ombudsman Commission

The Insurance & Savings Ombudsman Scheme has redesigned their website to make it easier for people to find information or make a complaint about their financial services provider. More >>

Insurance & Savings Ombudsman Scheme releases Annual Report

Monday, 22 September 2014, 9:05 am | Insurance And Savings Ombudsman Commission

Last year the Insurance & Savings Ombudsman Scheme resolved the largest number of complaints since 1998, with 3,215 complaint enquiries and 300 complaint investigations. More >>

Financial adviser complaints can be avoided

Wednesday, 11 June 2014, 12:14 pm | Insurance And Savings Ombudsman Commission

Insurance & Savings Ombudsman Karen Stevens says good client communication and clear processes can help financial advisers prevent client dissatisfaction. More >>

Insurance excesses cause confusion

Monday, 26 May 2014, 3:07 pm | Insurance And Savings Ombudsman Commission

Up to 10 percent of calls received by the Insurance & Savings Ombudsman are questions about insurance excesses. More >>

KiwiSaver members must meet strict criteria

Wednesday, 2 April 2014, 10:56 am | Insurance And Savings Ombudsman Commission

“Many people do not realise they cannot withdraw their KiwiSaver savings early unless they meet strict criteria,” says Insurance & Savings Ombudsman Karen Stevens. The Insurance & Savings Ombudsman Scheme received over 40 queries and ... More >>

Insurance & Savings Ombudsman Scheme support for Chrch

Tuesday, 11 February 2014, 12:17 pm | Insurance And Savings Ombudsman Commission

For nearly two decades, the Insurance and Savings Ombudsman (ISO) Scheme has provided free support and advice for thousands of consumers. Our experienced disputes resolution team has adapted to a rapidly changing insurance and financial services sector over ... More >>

Steering clients through changes in their circumstances

Wednesday, 4 September 2013, 9:49 am | Insurance And Savings Ombudsman Commission

The Insurance & Savings Ombudsman Scheme has recently had a number of calls from financial advisers seeking guidance on how to deal with clients who thought that their adviser should have asked about them changes in their smoking status. The clients ... More >>

Don’t give up says Insurance & Savings Ombudsman

Monday, 2 September 2013, 12:00 pm | Insurance And Savings Ombudsman Commission

“It has been more than two years since the February 2011 earthquake and there is evidence that some consumers are still trying to get an outcome on their claims,” says Insurance & Savings Ombudsman (“ISO”) Karen Stevens. “The number of ... More >>

Insurance & Savings Ombudsman – what we do

Monday, 12 August 2013, 11:19 am | Insurance And Savings Ombudsman Commission

Cantabrians must be the world’s most insurance-savvy people. More than 1000 days have passed since the region was shaken by its first large earthquake in modern history. The scale of the disaster and its effect on the insurance industry in New Zealand ... More >>

Potential costs of teenagers driving

Thursday, 25 July 2013, 10:23 am | Insurance And Savings Ombudsman Commission

The Insurance & Savings Ombudsman Scheme has investigated a number of complaints about motor vehicle insurance claims which have involved teenage drivers, so it comes as no surprise that a recent Otago University study found that teenagers are crashing ... More >>

New Information Sheet on changes to house insurance

Tuesday, 2 July 2013, 10:30 am | Insurance And Savings Ombudsman Commission

Most house insurance policies are changing the basis of cover for new policies and at renewal. This change is from an unlimited full replacement, based on the size of the house, to a full replacement up to a maximum “sum insured”. More >>

Insurance & Savings Ombudsman: House and Contents Insurance

Thursday, 20 June 2013, 2:57 pm | Insurance And Savings Ombudsman Commission

Karen Stevens, Insurance & Savings Ombudsman, announced the ISO Scheme’s publication of a new consumer newsletter - Consumer Focus. The first issue of Consumer Focus addresses the changes to premiums, excesses and sum insured for house and contents ... More >>

 

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL