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Kiwihost - Latest News [Page 2]
Avoid Impulse Apologies To Angry Customers
Friday, 17 August 2007, 1:41 pm | Kiwihost
Everyone makes mistakes. However, the most important first step for anybody confronted by an angry customer is not to attribute blame or even to be too quick to apologise – it is first to focus on what will satisfy the customer. More >>
Company regulations will not avoid email disasters
Monday, 23 July 2007, 5:12 pm | Kiwihost
Click… That’s all it takes; one click on the ‘send’ button and a company’s reputation or good standing with its customers could be ruined, with references and reports lingering in cyberspace for years. More >>
Good Service Is A Lottery
Friday, 22 June 2007, 10:37 am | Kiwihost
Why you have more chance of winning a ‘scratchie’ than getting good customer service, and how to change it More >>
