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Telecommunication Dispute Resolution - Latest News [Page 1]
Mobile, Broadband And Home Phone Complaints And Enquiries Information From Telecommunications Dispute Resolution (TDR)
Monday, 6 December 2021, 9:54 am | Telecommunication Dispute Resolution
Mobile, broadband and home phone complaints and enquiries information from Telecommunications Dispute Resolution (TDR) for 1 July 2020 – 30 June 2021 Telecommunications services are entrenched in all that we do, so when people have an issue with their mobile, ... More >>
Telco Complaints 2020 (Part Two)
Wednesday, 14 April 2021, 10:08 am | Telecommunication Dispute Resolution
Each day, the Telecommunications Dispute Resolution (TDR) team help Kiwis to resolve issues with their broadband, mobile or home phone providers. TDR compiles a report every six months to provide consumers and the industry with a snapshot of what we’re ... More >>
Billing tops telecommunications complaints
Wednesday, 31 October 2018, 10:33 am | Telecommunication Dispute Resolution
Billing has once again topped the list as most common cause of telecommunications complaints to Telecommunications Dispute Resolution (TDR). More >>
Telco complaints data Q3 2018
Wednesday, 1 August 2018, 12:33 pm | Telecommunication Dispute Resolution
Press Release: 1 August 2018 Telco complaints data Telecommunications Dispute Resolution (TDR) has released complaints data for Q3 2018 More >>
Telco complaints – no need for consumer confusion
Wednesday, 23 August 2017, 5:01 pm | Telecommunication Dispute Resolution
Telco complaints – no need for consumer confusion Consumers don’t need to be confused about who to contact when they are having telco issues. More >>
Teleco Dispute Resolution enters third year
Thursday, 10 December 2009, 5:55 pm | Telecommunication Dispute Resolution
The Telecommunications Dispute Resolution service (TDR) has received more than 5261 calls since its establishment on 30 November 2007, with the quarterly average number of calls received steadily rising from 204 in 2008 to 263 in 2009. And customers ... More >>
TDR Annual Report – Call Targets Exceeded
Friday, 6 March 2009, 3:46 pm | Telecommunication Dispute Resolution
The number of calls coming into the newly-developed Telecommunication Dispute Resolution scheme has exceeded its target by nearly 40 per cent in the first year of its operation. More >>
Consumer Rights Advocate Russell Joins TDR Council
Friday, 28 November 2008, 1:01 pm | Telecommunication Dispute Resolution
New Zealand’s most well-known consumer rights advocate David Russell is joining the council of New Zealand’s first independent telecommunication dispute resolution service, Telecommunication Dispute Resolution (TDR). More >>
TDRS Third Quarter Results
Friday, 31 October 2008, 9:28 am | Telecommunication Dispute Resolution
New Zealand’s first independent telecommunication dispute resolution service is on target to reach 1000 complaints received in its first year of operation. More >>
TDR Service, Second Quarter Results
Tuesday, 5 August 2008, 9:38 am | Telecommunication Dispute Resolution
The number of people using New Zealand’s first independent telecommunication dispute resolution service continues to increase, according to the organisation’s second Quarterly Report. The results, released today, show 23 per cent more people used ... More >>
Questions and Answers: 2nd Quarter TDR Results
Tuesday, 5 August 2008, 9:35 am | Telecommunication Dispute Resolution
Q. Have you had the volume of disputes you expected up to this point? A. TDR is currently getting the volume of calls that it predicted. However, if the number of disputes coming in continues to grow at the same rate, the annual estimate will be ... More >>
Dispute Resolution Services, First Quarter Results
Friday, 9 May 2008, 4:08 pm | Telecommunication Dispute Resolution
New Zealand’s first independent telecommunication dispute resolution service is delivering on its promise of answering calls promptly and resolving disputes quickly, its quarterly results show. More >>
