Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More

Zendesk - Latest News [Page 1]

Customer service team operation counts

Thursday, 5 February 2015, 12:14 pm | Zendesk

How customer service teams operate can matter more than industry comparisons New research finds four types of support organisations based on similarities in operational traits MELBOURNE — 5 February 2015 — When it comes to benchmarking customer service ... More >>

Zendesk Benchmark: NZ stays top for customer satisfaction

Wednesday, 13 August 2014, 4:56 pm | Zendesk

Zendesk Benchmark: New Zealand stays in top spot for customer satisfaction Research also finds that lengthier communication, increased use of sorry are indicators of poor customer service More >>

Customer Satisfaction Rebounds Globally

Wednesday, 14 August 2013, 4:21 pm | Zendesk

Customer satisfaction is on the rise globally after more than a year in decline, according to the quarterly Zendesk Benchmark report released today. For the second quarter of 2013, the average customer satisfaction rating reached 81 percent – ... More >>

Zendesk secures series A funding from CRV

Thursday, 7 May 2009, 12:18 pm | Zendesk

Zendesk secures series A funding from CRV and opens U.S. headquarters in mission to spread good karma to help desks everywhere More >>




Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.