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Banking Ombudsman - Latest News [Page 1]
Number Of Scam Cases Accelerating Fast, Says Banking Ombudsman
Tuesday, 19 September 2023, 11:32 am | Banking Ombudsman
Complaints about scams are increasing at a worrying rate, says the Banking Ombudsman. The Banking Ombudsman Scheme’s annual report shows customer complaints about scams rose 43 per cent on the previous year, making up 625 of the 3,513 complaints received ... More >>
Nigel Latta Turns Spotlight On Scammers And Psychology Of Scams
Wednesday, 28 June 2023, 10:32 am | Banking Ombudsman
New Zealanders are losing millions of dollars a year in scams, but a documentary series airing next month fronted by clinical psychologist Nigel Latta aims to reverse this trend by making scammers’ methods - and how to counter them - known to the ... More >>
Rise In Victims Hit Twice By Scammers Worries Banking Ombudsman
Tuesday, 20 December 2022, 10:34 am | Banking Ombudsman
A growing number of bank customers are falling foul of scammers a second time as ‘recovery room scams’ take off, says Banking Ombudsman Nicola Sladden. Ms Sladden said recovery room scammers posed as online agencies offering to help victims recover ... More >>
Scam Complaint Numbers Spike, Reports Ombudsman
Friday, 30 September 2022, 10:14 am | Banking Ombudsman
Scammers have been busier than ever in their efforts to fleece bank customers, according to the Banking Ombudsman Scheme’s latest annual report. Banking Ombudsman Nicola Sladden said the scheme received 535 scam complaints out of a total of 4,732 in 2021-22 ... More >>
Frustration Over Cancelling Recurring Payments Prompts Guide Update
Friday, 23 September 2022, 9:41 am | Banking Ombudsman
The Banking Ombudsman Scheme says more people using debit or credit cards for recurring payments for online subscriptions are experiencing difficulty cancelling payments, prompting it to update its guide on credit and debit cards. Banking Ombudsman Nicola ... More >>
Following Simple Steps Can Thwart Scammers, Says Banking Ombudsman
Thursday, 25 August 2022, 9:16 am | Banking Ombudsman
The Banking Ombudsman is urging bank customers to take more steps to protect themselves from scammers as her scheme comes across more and more easily avoidable scams. Nicola Sladden said her experience was that many victims were thoroughly convinced of the ... More >>
Spike In Lending Complaints Abates, Says Banking Ombudsman Scheme
Tuesday, 31 May 2022, 12:21 pm | Banking Ombudsman
Complaints to banks about lending-related matters fell markedly in the first three months of the year, according to data published today on the Banking Ombudsman Scheme’s complaints dashboard. In total, banks received 22,132 complaints during the quarter, ... More >>
Lending Complaints Up Sharply, Says Scheme
Friday, 1 April 2022, 7:07 am | Banking Ombudsman
31 March 2022 Complaints to banks about lending-related matters rose sharply in the last three months of 2021, according to data published today on the Banking Ombudsman Scheme’s complaints dashboard. The data shows complaints about home loans and credit ... More >>
Banking Ombudsman Says Keep Watch For Scammers Over Summer
Tuesday, 21 December 2021, 11:12 am | Banking Ombudsman
As you put your feet up, keep your guard up for scammers over summer, especially online, says Banking Ombudsman Nicola Sladden. The Banking Ombudsman Scheme has updated their scams quick guide to help keep bank customers alert to increasingly sophisticated ... More >>
Banks To Share Information About Customer Complaints
Wednesday, 12 August 2020, 9:46 am | Banking Ombudsman
Banks will begin sharing information about customer complaints in an industry-wide “dashboard” that is available from today. Access to the online resource will be via the website of the Banking Ombudsman Scheme, which is co-ordinating the initiative ... More >>
Banking Ombudsman Scheme Annual report 2018-19
Monday, 16 September 2019, 8:20 am | Banking Ombudsman
The Banking Ombudsman Scheme has released its summary annual report for 2018-19. “It has been a very big year - a year that has put bank conduct and culture squarely into the spotlight. The way customer complaints are managed, both inside and outside ... More >>
Banking Ombudsman Scheme retains high levels of awareness
Wednesday, 22 May 2019, 4:34 pm | Banking Ombudsman
The Ministry of Business, Innovation and Employment has today released the results of a survey it conducts every two years to find out what New Zealanders know about their consumer rights and how to deal with consumer problems. The survey has confirmed ... More >>
Banking Ombudsman accepts claims up to $350,000 from 1 April
Monday, 25 February 2019, 1:37 pm | Banking Ombudsman
The Banking Ombudsman Scheme warmly welcomes an expansion of its remit which will mean customers can take claims of up to $350,000 to the scheme, from 1 April onwards. More >>
Greater focus on conduct and consumer outcomes
Tuesday, 29 January 2019, 3:44 pm | Banking Ombudsman
The Banking Ombudsman Scheme (BOS) welcomes the report into life insurer conduct and culture released by the Financial Markets Authority and the Reserve Bank today. More >>
Banking Ombudsman Scheme honours Sir John Anderson
Friday, 16 November 2018, 9:53 am | Banking Ombudsman
“We are very saddened to hear about the passing of Sir John Anderson” says Banking Ombudsman, Nicola Sladden. More >>
Human hacking is on the rise
Tuesday, 13 November 2018, 3:33 pm | Banking Ombudsman
New Zealand has seen an 15% increase in scams over the past calendar year, and we will have lost $70 million to scammers by Christmas, according to high level estimates from the Banking Ombudsman for Fraud Awareness Week (11-17 November). More >>
Fraud on the rise: Kiwis being urged to stop and think
Monday, 12 November 2018, 7:51 pm | Banking Ombudsman
Banking Ombudsman Nicola Sladden says New Zealand customers are losing almost 15 per cent more to scammers than they did last year. Provisional data from the country’s banks suggests customers are on track to lose about $70 million in fraud-related ... More >>
Banking Ombudsman supports greater focus on consumer outcome
Monday, 5 November 2018, 2:33 pm | Banking Ombudsman
The Banking Ombudsman Scheme welcomes the report into bank conduct and culture released by the Financial Markets Authority and the Reserve Bank today. More >>
Banking Ombudsman 2017-18 annual report released
Thursday, 26 July 2018, 10:33 am | Banking Ombudsman
The Banking Ombudsman Scheme has released its summary annual report detailing another successful year. More >>
New Code of Banking Practice published today
Thursday, 31 May 2018, 3:12 pm | Banking Ombudsman
New Code of Banking Practice published today The New Zealand Bankers’ Association has today published the sixth edition of the Code of Banking Practice. The sixth edition adopts a principles-based approach which the Banking Ombudsman Scheme (BOS) ... More >>
