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Banking Ombudsman - Latest News [Page 1]
Banks To Share Information About Customer Complaints
Wednesday, 12 August 2020, 9:46 am | Banking Ombudsman
Banks will begin sharing information about customer complaints in an industry-wide “dashboard” that is available from today. Access to the online resource will be via the website of the Banking Ombudsman Scheme, which is co-ordinating the initiative ... More >>
Banking Ombudsman Scheme Annual report 2018-19
Monday, 16 September 2019, 8:20 am | Banking Ombudsman
The Banking Ombudsman Scheme has released its summary annual report for 2018-19. “It has been a very big year - a year that has put bank conduct and culture squarely into the spotlight. The way customer complaints are managed, both inside and outside ... More >>
Banking Ombudsman Scheme retains high levels of awareness
Wednesday, 22 May 2019, 4:34 pm | Banking Ombudsman
The Ministry of Business, Innovation and Employment has today released the results of a survey it conducts every two years to find out what New Zealanders know about their consumer rights and how to deal with consumer problems. The survey has confirmed ... More >>
Banking Ombudsman accepts claims up to $350,000 from 1 April
Monday, 25 February 2019, 1:37 pm | Banking Ombudsman
The Banking Ombudsman Scheme warmly welcomes an expansion of its remit which will mean customers can take claims of up to $350,000 to the scheme, from 1 April onwards. More >>
Greater focus on conduct and consumer outcomes
Tuesday, 29 January 2019, 3:44 pm | Banking Ombudsman
The Banking Ombudsman Scheme (BOS) welcomes the report into life insurer conduct and culture released by the Financial Markets Authority and the Reserve Bank today. More >>
Banking Ombudsman Scheme honours Sir John Anderson
Friday, 16 November 2018, 9:53 am | Banking Ombudsman
“We are very saddened to hear about the passing of Sir John Anderson” says Banking Ombudsman, Nicola Sladden. More >>
Human hacking is on the rise
Tuesday, 13 November 2018, 3:33 pm | Banking Ombudsman
New Zealand has seen an 15% increase in scams over the past calendar year, and we will have lost $70 million to scammers by Christmas, according to high level estimates from the Banking Ombudsman for Fraud Awareness Week (11-17 November). More >>
Fraud on the rise: Kiwis being urged to stop and think
Monday, 12 November 2018, 7:51 pm | Banking Ombudsman
Banking Ombudsman Nicola Sladden says New Zealand customers are losing almost 15 per cent more to scammers than they did last year. Provisional data from the country’s banks suggests customers are on track to lose about $70 million in fraud-related ... More >>
Banking Ombudsman supports greater focus on consumer outcome
Monday, 5 November 2018, 2:33 pm | Banking Ombudsman
The Banking Ombudsman Scheme welcomes the report into bank conduct and culture released by the Financial Markets Authority and the Reserve Bank today. More >>
Banking Ombudsman 2017-18 annual report released
Thursday, 26 July 2018, 10:33 am | Banking Ombudsman
The Banking Ombudsman Scheme has released its summary annual report detailing another successful year. More >>
New Code of Banking Practice published today
Thursday, 31 May 2018, 3:12 pm | Banking Ombudsman
New Code of Banking Practice published today The New Zealand Bankers’ Association has today published the sixth edition of the Code of Banking Practice. The sixth edition adopts a principles-based approach which the Banking Ombudsman Scheme (BOS) ... More >>
UK clamp down on Viagogo
Friday, 16 March 2018, 11:55 am | Banking Ombudsman
Concert-goers will be pleased to hear that the Advertising Standards Authority in the United Kingdom has clamped down on ticket resellers, such as Viagogo. It has issued instructions to four of the UK’s biggest ticket resellers (Viagogo, StubHub ... More >>
International Fraud Awareness Week
Monday, 13 November 2017, 4:59 pm | Banking Ombudsman
This week is International Fraud Awareness week. The theme is– how to spot a scam. The Banking Ombudsman Scheme is about resolving and preventing problems to improve banking for customers and banks. We are passionate about working collaboratively ... More >>
Banking Ombudsman Annual Report 2017
Tuesday, 17 October 2017, 10:33 am | Banking Ombudsman
“We are really proud of what we have achieved this year”- said Banking Ombudsman, Nicola Sladden. “Our numbers show that we are helping more people, faster, with better service”. Queries from customers are up 12% with the average timeframe to ... More >>
World Investor Week 2017
Wednesday, 4 October 2017, 3:19 pm | Banking Ombudsman
In a 2016 Banking Ombudsman case, an elderly couple lost their life savings when they became involved with what they thought was an investment scheme in Hong Kong and it turned out to be a scam. More >>
25 years of making banking better
Wednesday, 2 August 2017, 3:31 pm | Banking Ombudsman
Today we released three video clips that collectively tell the story of the Banking Ombudsman Scheme’s first 25 years and its role in helping to make banking in New Zealand better. More >>
Banking Ombudsman Scheme Celebrates 25 Years
Monday, 31 July 2017, 10:45 am | Banking Ombudsman
When Gisborne man Bob couldn’t resolve a longstanding complaint with his bank, he turned to the Banking Ombudsman Scheme for help. Bob’s story is included in a video the scheme is using to celebrate its 25th anniversary. More >>
Banking Ombudsman making banking better for 25 years
Monday, 31 July 2017, 9:42 am | Banking Ombudsman
The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks’ customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The ... More >>
Putting things right: the Banking Ombudsman Scheme turns 25
Thursday, 27 July 2017, 2:22 pm | Banking Ombudsman
Putting things right: the Banking Ombudsman Scheme turns 25 “As the Banking Ombudsman Scheme celebrates its 25th anniversary, the adage comes to mind: the more things change, the more they stay the same. More >>
New Quick Guide to Children’s Bank Accounts
Thursday, 27 July 2017, 8:46 am | Banking Ombudsman
The Banking Ombudsman Scheme has a new quick guide on children’s bank accounts. It covers setting up accounts, who owns the money and what happens if things go wrong. More >>
