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Banking Ombudsman - Latest News [Page 2]
New Code of Banking Practice published today
Thursday, 31 May 2018, 3:12 pm | Banking Ombudsman
New Code of Banking Practice published today The New Zealand Bankers’ Association has today published the sixth edition of the Code of Banking Practice. The sixth edition adopts a principles-based approach which the Banking Ombudsman Scheme (BOS) ... More >>
UK clamp down on Viagogo
Friday, 16 March 2018, 11:55 am | Banking Ombudsman
Concert-goers will be pleased to hear that the Advertising Standards Authority in the United Kingdom has clamped down on ticket resellers, such as Viagogo. It has issued instructions to four of the UK’s biggest ticket resellers (Viagogo, StubHub ... More >>
International Fraud Awareness Week
Monday, 13 November 2017, 4:59 pm | Banking Ombudsman
This week is International Fraud Awareness week. The theme is– how to spot a scam. The Banking Ombudsman Scheme is about resolving and preventing problems to improve banking for customers and banks. We are passionate about working collaboratively ... More >>
Banking Ombudsman Annual Report 2017
Tuesday, 17 October 2017, 10:33 am | Banking Ombudsman
“We are really proud of what we have achieved this year”- said Banking Ombudsman, Nicola Sladden. “Our numbers show that we are helping more people, faster, with better service”. Queries from customers are up 12% with the average timeframe to ... More >>
World Investor Week 2017
Wednesday, 4 October 2017, 3:19 pm | Banking Ombudsman
In a 2016 Banking Ombudsman case, an elderly couple lost their life savings when they became involved with what they thought was an investment scheme in Hong Kong and it turned out to be a scam. More >>
25 years of making banking better
Wednesday, 2 August 2017, 3:31 pm | Banking Ombudsman
Today we released three video clips that collectively tell the story of the Banking Ombudsman Scheme’s first 25 years and its role in helping to make banking in New Zealand better. More >>
Banking Ombudsman Scheme Celebrates 25 Years
Monday, 31 July 2017, 10:45 am | Banking Ombudsman
When Gisborne man Bob couldn’t resolve a longstanding complaint with his bank, he turned to the Banking Ombudsman Scheme for help. Bob’s story is included in a video the scheme is using to celebrate its 25th anniversary. More >>
Banking Ombudsman making banking better for 25 years
Monday, 31 July 2017, 9:42 am | Banking Ombudsman
The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks’ customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The ... More >>
Putting things right: the Banking Ombudsman Scheme turns 25
Thursday, 27 July 2017, 2:22 pm | Banking Ombudsman
Putting things right: the Banking Ombudsman Scheme turns 25 “As the Banking Ombudsman Scheme celebrates its 25th anniversary, the adage comes to mind: the more things change, the more they stay the same. More >>
New Quick Guide to Children’s Bank Accounts
Thursday, 27 July 2017, 8:46 am | Banking Ombudsman
The Banking Ombudsman Scheme has a new quick guide on children’s bank accounts. It covers setting up accounts, who owns the money and what happens if things go wrong. More >>
Customer paying home loan early found himself owing $11k
Wednesday, 7 June 2017, 4:36 pm | Banking Ombudsman
The Banking Ombudsman recommends customers investigate the full costs of switching home loans before changing banks. More >>
Privacy Week - an opportunity to think about how you share
Tuesday, 9 May 2017, 9:05 pm | Banking Ombudsman
Privacy Week - an opportunity to think about how you share your banking information This privacy week take some time to consider how you can control your personal information to avoid financial scams - says the Banking Ombudsman Nicola Sladden. When someone ... More >>
Foreign cheques may take longer to process
Tuesday, 20 December 2016, 11:06 am | Banking Ombudsman
Be aware that if you bank a foreign cheque you get for Christmas it may take longer to process, says Banking Ombudsman Nicola Sladden. More >>
Don’t expect to be reimbursed for unsound investments
Wednesday, 14 December 2016, 11:12 am | Banking Ombudsman
Banking Ombudsman Nicola Sladden said the Banking Ombudsman Scheme had received a spate of complaints from individuals seeking to recoup credit card payments made to binary options trading sites. More >>
Early Xmas present for bank customer careless with PIN
Wednesday, 7 December 2016, 2:58 pm | Banking Ombudsman
A bank customer who was careless with her phone banking PIN was lucky to get back $5,000 stolen from her account, says Banking Ombudsman Nicola Sladden. "Banks are not usually obliged to refund stolen money to customers who have been careless ... More >>
New guide on payments takes mystery out of process
Tuesday, 8 November 2016, 1:15 pm | Banking Ombudsman
Have you ever thought a money transfer should have gone through and then find out it hasn’t but can’t understand why? More >>
Another year, more cases of online love ending badly
Wednesday, 2 November 2016, 12:23 pm | Banking Ombudsman
Bank customers who meet people online are vulnerable to fraud and theft if they fall for the wrong person, says Banking Ombudsman Nicola Sladden. More >>
Bank customers ripped off abroad after big night out
Friday, 28 October 2016, 3:54 pm | Banking Ombudsman
Imagine this: you’re overseas, drinking in a bar. Next thing you know, people you don’t know are in your hotel room and your credit card has racked up a huge bar bill. More >>
Annual Report: Prevention work showing results
Thursday, 20 October 2016, 10:25 am | Banking Ombudsman
More focus on preventing banking disputes through early intervention is starting to pay off according to the scheme’s 2015-16 annual report. More >>
Proceed with care - Do your homework
Monday, 5 September 2016, 12:20 pm | Banking Ombudsman
“Sustained low interest rates are making borrowing more attractive than ever before”, says Banking Ombudsman Ms Sladden. More >>
