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Banking Ombudsman - Latest News [Page 3]
Banking Ombudsman warning about global bogus bank cheques
Wednesday, 22 June 2016, 9:23 am | Banking Ombudsman
The Banking Ombudsman Scheme has told government agencies and the finance sector about a complaint it investigated recently in which a New Zealander was caught out trying to use cheques from bogus UK bank ‘WeRe Bank’. More >>
Need to prepare for old age highlighted
Tuesday, 14 June 2016, 12:49 pm | Banking Ombudsman
The case of a son leaving his dad in the lurch resulting in him almost losing his house, highlights the need for people to think ahead to protect their finances in their old age, says Banking Ombudsman Nicola Sladden. More >>
Info request tool gets thumbs-up from Banking Ombudsman
Thursday, 12 May 2016, 10:37 am | Banking Ombudsman
An online tool to help people seek personal information held by organisations such as banks has won favour with the Banking Ombudsman Scheme. More >>
Cheque complaints on rise, says Banking Ombudsman
Wednesday, 11 May 2016, 1:16 pm | Banking Ombudsman
Cheque complaints on rise, says Banking Ombudsman A sharp decline in the use of cheques has not reduced the number of cheque-related complaints, says Banking Ombudsman Nicola Sladden. “New Zealanders’ use of cheques has more than halved in the past ... More >>
Call for more care setting up joint accounts
Monday, 2 May 2016, 1:23 pm | Banking Ombudsman
The Banking Ombudsman Scheme is urging people setting up shared accounts to think carefully about how they allow users to operate such accounts after continuing to see a steady stream of complaints about “account mandates”. More >>
Untangling credit and debit card transaction disputes
Monday, 4 April 2016, 12:12 pm | Banking Ombudsman
The Banking Ombudsman Scheme has published a Quick Guide about credit and debit card transaction disputes because of complaints each year from both credit card holders and merchants. More >>
Reminder to sever your banking ties if love fails
Friday, 12 February 2016, 4:43 pm | Banking Ombudsman
Your finances as well as your heart can be broken if you don’t update your banking arrangements after a relationship breakdown, says Banking Ombudsman Nicola Sladden. More >>
New Year, new money you
Monday, 21 December 2015, 1:58 pm | Banking Ombudsman
Finances can sometimes feel a bit tight after Christmas but this makes it the perfect time to take stock of your banking requirements, says Banking Ombudsman Nicola Sladden. More >>
Protect your cards and accounts this Christmas
Wednesday, 16 December 2015, 11:55 am | Banking Ombudsman
It’s the season to be jolly but joy can turn to woe quickly if you’re not careful with your money, warns Banking Ombudsman Nicola Sladden. More >>
Watch bank balance if you spend up this Christmas
Friday, 11 December 2015, 10:31 am | Banking Ombudsman
Pre-Christmas spending puts pressure on finances and people need to monitor their bank balances to avoid overdraft fees and costs, says Banking Ombudsman Nicola Sladden. More >>
Do travel card research
Wednesday, 2 December 2015, 10:59 am | Banking Ombudsman
Travel cards can provide a safe and convenient way to pay for things when you are overseas, but if you use one that’s not suited to your requirements, there could be problems and unexpected costs, says Banking Ombudsman Nicola Sladden. More >>
Businesses vulnerable to email hackers
Friday, 13 November 2015, 10:37 am | Banking Ombudsman
The Banking Ombudsman receives complaints every year from businesses and their customers who have been tricked into transferring money to hackers by following instructions in fraudulent emails. More >>
Room to improve bank online complaint info
Monday, 19 October 2015, 5:01 pm | Banking Ombudsman
Banks need to improve their online complaints information, the Banking Ombudsman Scheme says in its 2014-15 Annual Report released today. More >>
More talking could avoid bank-customer woes
Friday, 28 August 2015, 2:09 pm | Banking Ombudsman
A lack of good communication can be blamed for most complaints about banks, says the new head of the Banking Ombudsman Scheme. More >>
New responsible lending code applies to banks too
Thursday, 11 June 2015, 5:21 pm | Banking Ombudsman
The Banking Ombudsman Scheme has published a Quick Guide explaining how new responsible lending requirements and changes to hardship applications affect banking. More >>
Confidentiality breach affected successful business
Monday, 4 May 2015, 11:40 am | Banking Ombudsman
The Privacy Act applies to individuals only. However banks also owe a duty of confidentiality to all customers that provides they must not disclose customer information except in very limited circumstances. “We treat such complaints just as seriously as Privacy ... More >>
New guide explains privacy and confidentiality complaints
Tuesday, 31 March 2015, 1:20 pm | Banking Ombudsman
The Banking Ombudsman Scheme has published a new Quick Guide on privacy and confidentiality explaining how the scheme approaches privacy and confidentiality complaints. More >>
Devil in the detail of credit card balance transfers
Friday, 20 March 2015, 10:48 am | Banking Ombudsman
Banking Ombudsman Deborah Battell says her office has experienced an increase in complaints about credit card balance transfers due to competition between banks offering deals. More >>
Changes to term deposits: what you need to know
Thursday, 12 February 2015, 1:58 pm | Banking Ombudsman
Customers used to breaking term deposits early may soon find they have to give more than 30 days notice or demonstrate they are experiencing hardship if they want to access their money. More >>
Deception in virtual world breaks hearts and wallets
Monday, 9 February 2015, 10:42 am | Banking Ombudsman
Too many people looking for love are being tricked out of their money online by scoundrels taking advantage of their loneliness, says Banking Ombudsman Deborah Battell. More >>
