Scoop has an Ethical Paywall
Scoop InfoPages
This InfoPage in unregistered, if this is your news page register Banking Ombudsman Scheme for InfoPages here.
Banking Ombudsman Scheme - Latest News [Page 1]
Banking Ombudsman Urges Extreme Caution Over Use Of Crypto ATMs
Wednesday, 25 March 2026, 4:02 pm | Banking Ombudsman Scheme
Banking Ombudsman Nicola Sladden said this speed and lack of traceability made crypto ATMs particularly risky when used under pressure or at someone else’s direction. More >>
Banking Ombudsman Puts Property Partnerships Under The Spotlight This Valentine’s Day
Thursday, 12 February 2026, 5:27 pm | Banking Ombudsman Scheme
Nicola Sladden said a recent dispute investigated by the scheme was a timely reminder for people buying property with others to have a firm understanding of their rights in a partnership. More >>
Banking Scheme Chair Departs After 12 Years
Thursday, 18 December 2025, 4:54 pm | Banking Ombudsman Scheme
The five-yearly independent review, published in October 2024, described the scheme as "a modern ombudsman scheme that makes a valued and credible contribution to a fair banking sector". More >>
Holiday Money Tips From The Banking Ombudsman
Monday, 15 December 2025, 2:48 pm | Banking Ombudsman Scheme
Banking Ombudsman Nicola Sladden said: "Scammers love the festive rush - don’t let them ruin your holiday. Stop and check before you click, share or pay." More >>
Bank And Customer Reach Agreement To Avoid Forced Sale As Financial Hardship Complaints Rise
Wednesday, 24 September 2025, 4:21 pm | Banking Ombudsman Scheme
The case features in the Banking Ombudsman Scheme's latest annual report, which shows a 55 per cent rise in hardship complaints compared with the previous year. More >>
Scam Victim Numbers Down, But Losses Up, Reports Banking Ombudsman
Wednesday, 24 September 2025, 6:49 am | Banking Ombudsman Scheme
The annual report also announced the retirement of the chair of the scheme’s board, Miriam Dean, who has held the position for 12 years. She will be replaced in January by Michael Heron, a well-known KC and former Solicitor General with expertise in ... More >>
Banking Ombudsman Scheme Welcomes Establishment Of The New Zealand Anti-Scam Alliance
Friday, 11 July 2025, 9:54 am | Banking Ombudsman Scheme
"We have been calling for stronger, sector-wide action to prevent scams for some time," says Nicola Sladden, Banking Ombudsman. "The establishment of the Anti-Scam Alliance reflects growing recognition of the need for collaboration, and we’re ... More >>
Banking Ombudsman Scheme Gets Three New Directors
Wednesday, 30 April 2025, 9:56 am | Banking Ombudsman Scheme
Hon Heather Roy will become the board’s second independent director - along with chair Miriam Dean - following the recommendation of a recent review to add a sixth member to help ensure continued confidence in the impartiality of the scheme. More >>
Banking Ombudsman Scheme Backs Banks’ Stronger Consumer Protections From Scams
Wednesday, 23 April 2025, 9:18 pm | Banking Ombudsman Scheme
These initiatives will all help in the fight against the scourge of scams. However, for scam prevention measures to be truly successful, more cross-sector collaboration is needed. More >>
Fraud Awareness Week: Ask Banks How They Can Support Banking For Older People And Protect Against Financial Abuse
Friday, 19 November 2021, 11:50 am | Banking Ombudsman Scheme
After $60,000 was stolen from a very elderly man by his “trusted carer”, the Banking Ombudsman says to ask banks what they can do to support the banking needs of older friends and whānau. Sid*, who was very elderly and had limited mobility, ... More >>
Banking Ombudsman Receiving 40 Cases A Month About Fraud Or Scams
Monday, 15 November 2021, 8:00 am | Banking Ombudsman Scheme
Contact your bank immediately if you think you’ve lost money to a fraud or a scam, says Banking Ombudsman Nicola Sladden. This week is Fraud Awareness Week, and the Banking Ombudsman Scheme continues to receive a steady stream of fraud or scam cases, ... More >>
Want A Loan? Be Prepared For More Questions From Lenders
Friday, 22 October 2021, 7:02 am | Banking Ombudsman Scheme
If you want to borrow money, allow time, be prepared, and be clear, says Banking Ombudsman Nicola Sladden. Banks, and all lenders, will need to ask more questions before they can approve loan applications when changes to the Credit Contracts and ... More >>
Disputes Dip As Prevention Measures Bite, Reports Banking Scheme
Friday, 16 October 2020, 3:16 pm | Banking Ombudsman Scheme
Disputes with banks fell in the last financial year as prevention efforts began to take effect, according to the Banking Ombudsman Scheme’s latest annual report. A high number of people continue to contact the Banking Ombudsman Scheme, although ... More >>
