Consumer - Latest News [Page 1]

Shoppers Not Convinced Supermarket “specials” Are Genuine, Consumer NZ Survey Finds

Thursday, 8 April 2021, 11:04 am | Consumer

Seven out of 10 Kiwis think supermarket “specials” have become so common that they’re questioning whether the savings are genuine, Consumer NZ’s latest survey has found. Consumer NZ chief executive Jon Duffy said signs promising discount deals ... More >>

Over-the-counter Eyelash Serums Can Come With Nasty Side Effects

Monday, 29 March 2021, 2:13 pm | Consumer

Eyelash serums promising lush lashes are heavily promoted but people buying these products aren’t getting good information about the risks, Consumer NZ says. Some eyelash serums contain ingredients called prostaglandins, which have the potential ... More >>

Consumer NZ Put A $29 Kmart Blender To Test, And It Did Not Go Well

Wednesday, 24 March 2021, 10:55 am | Consumer

Kmart champions “low prices for life” – just don’t expect some of its products to last longer than a few years, let alone a lifetime. Consumer NZ trialled a $29 blender from Kmart to the test. The results were underwhelming. For starters, according ... More >>

Consumer NZ: Time For Telcos To Come Clean On Consumer Bills

Tuesday, 9 March 2021, 2:01 pm | Consumer

Consumer NZ welcomes the Commerce Commission’s announcement that telcos will have to front up and give mobile phone customers decent information on exactly what they’re paying for. Consumer NZ chief executive Jon Duffy said mobile phone bills provided ... More >>

Dicey Terms And Conditions Leave Some Candlelight Concertgoers In The Dark

Wednesday, 3 March 2021, 3:03 pm | Consumer

Consumer NZ urges New Zealanders to think twice before purchasing tickets from event promoter – with terms and conditions stating that tickets are non-refundable, even if there is a date change or cancellation. This was news to Liz Willmott, who ... More >>

Two Out Of Three Kiwis Support Clampdown On Unhealthy Food Marketing To Kids

Wednesday, 10 February 2021, 9:35 am | Consumer

A majority of Kiwis want unhealthy food marketing to kids regulated, Consumer NZ's latest survey has found. Sixty-seven percent of consumers supported tougher rules to protect children from being the target of junk food ads. Consumer NZ chief executive ... More >>

Five Sunscreens Fail To Meet SPF Label Claims

Monday, 7 December 2020, 8:01 am | Consumer

Consumer NZ’s latest test of sunscreens found five of 10 products didn’t provide the sun protection claimed. Two of these sunscreens also failed to meet their broad-spectrum protection claims. Consumer NZ chief executive Jon Duffy said two sunscreens that ... More >>

Consumers Struggling With Hard-to-fix Appliances

Thursday, 24 September 2020, 12:10 pm | Consumer

Research by Consumer NZ shows people are frustrated by how hard and pricey it is to get their appliances repaired. The consumer watchdog’s latest survey found only 45% of respondents thought it was easy to find someone to fix an appliance, while ... More >>

78% Of Kiwis Are Willing To Pay More For Appliances Built To Last, But Lack Information

Wednesday, 26 August 2020, 9:41 am | Consumer

In a new survey by Consumer NZ, 78% of New Zealanders said they are willing to pay more for kitchen or laundry appliances that last longer – but fewer than half (46%) find it clear which appliances will be more durable. Consumer NZ chief executive ... More >>

Air NZ Sitting On Millions Of Dollars From Cancelled Flights

Thursday, 28 May 2020, 11:08 am | Consumer

A Consumer NZ survey found 80 percent of passengers on cancelled Air New Zealand flights have been stuck with credits, leaving the airline sitting on millions of dollars of customers’ money. Consumer NZ chief executive Jon Duffy said only six ... More >>

Consumer NZ breaks down 26 toilet papers in latest test

Wednesday, 6 May 2020, 10:52 am | Consumer

Consumer NZ’s test of 26 toilet papers finds loo roll that’s kind on your skin isn't always the kindest to the environment or your plumbing. More >>

Environmental concerns spur change in shopping habits

Wednesday, 5 February 2020, 9:32 am | Consumer

More consumers are changing the way they shop in an effort to reduce environmental impacts, Consumer NZ’s latest survey has found. More >>

Diet and “detox” teas pulled from sale

Thursday, 23 January 2020, 9:29 am | Consumer

Several brands of diet and “detox” tea have been withdrawn from sale after Consumer NZ found they contained a pharmacy-only medicine . More >>

Consumer NZ reveals best and worst ways to buy insurance

Wednesday, 22 January 2020, 9:10 am | Consumer

Buy insurance from a bank or insurance broker and you’re much less likely to be a satisfied customer, Consumer NZ’s annual insurance survey shows. More >>

Misleading green claim on baby wipes leads to recall

Thursday, 19 December 2019, 12:19 pm | Consumer

A major brand of baby wipes that claimed to be “100% biodegradable” is being recalled after a Consumer NZ test found the claim was misleading. More >>

Insurance market overdue for overhaul

Wednesday, 4 December 2019, 2:20 pm | Consumer

Consumer NZ is welcoming law changes that will help fix major problems in the insurance market. More >>

Consumer protections in electricity market long overdue

Thursday, 3 October 2019, 12:00 pm | Consumer

Protections for vulnerable electricity consumers and an end to misleading “prompt-payment discounts” are being welcomed by Consumer NZ. More >>

Lamb & Hayward achieve Consumer Trusted accreditation

Tuesday, 30 July 2019, 10:12 am | Consumer

Christchurch-based Lamb & Hayward has become the first funeral director to achieve Consumer NZ’s Consumer Trusted accreditation . More >>

Don’t fall for retailers’ “out of warranty” excuses

Thursday, 23 May 2019, 12:38 pm | Consumer

Been told by a retailer it doesn’t have to fix a faulty product because the item’s “out of warranty”? Don’t believe it, says Consumer NZ. More >>

Banks pushing unwanted credit cards and insurance

Wednesday, 24 April 2019, 8:58 am | Consumer

Consumer NZ’s latest banking survey found one in five bank customers had been offered financial products they didn’t request and, in many cases, didn’t want. More >>