Consumer - Latest News [Page 1]

Air NZ Sitting On Millions Of Dollars From Cancelled Flights

Thursday, 28 May 2020, 11:08 am | Consumer

A Consumer NZ survey found 80 percent of passengers on cancelled Air New Zealand flights have been stuck with credits, leaving the airline sitting on millions of dollars of customers’ money. Consumer NZ chief executive Jon Duffy said only six ... More >>

Consumer NZ breaks down 26 toilet papers in latest test

Wednesday, 6 May 2020, 10:52 am | Consumer

Consumer NZ’s test of 26 toilet papers finds loo roll that’s kind on your skin isn't always the kindest to the environment or your plumbing. More >>

Environmental concerns spur change in shopping habits

Wednesday, 5 February 2020, 9:32 am | Consumer

More consumers are changing the way they shop in an effort to reduce environmental impacts, Consumer NZ’s latest survey has found. More >>

Diet and “detox” teas pulled from sale

Thursday, 23 January 2020, 9:29 am | Consumer

Several brands of diet and “detox” tea have been withdrawn from sale after Consumer NZ found they contained a pharmacy-only medicine . More >>

Consumer NZ reveals best and worst ways to buy insurance

Wednesday, 22 January 2020, 9:10 am | Consumer

Buy insurance from a bank or insurance broker and you’re much less likely to be a satisfied customer, Consumer NZ’s annual insurance survey shows. More >>

Misleading green claim on baby wipes leads to recall

Thursday, 19 December 2019, 12:19 pm | Consumer

A major brand of baby wipes that claimed to be “100% biodegradable” is being recalled after a Consumer NZ test found the claim was misleading. More >>

Insurance market overdue for overhaul

Wednesday, 4 December 2019, 2:20 pm | Consumer

Consumer NZ is welcoming law changes that will help fix major problems in the insurance market. More >>

Consumer protections in electricity market long overdue

Thursday, 3 October 2019, 12:00 pm | Consumer

Protections for vulnerable electricity consumers and an end to misleading “prompt-payment discounts” are being welcomed by Consumer NZ. More >>

Lamb & Hayward achieve Consumer Trusted accreditation

Tuesday, 30 July 2019, 10:12 am | Consumer

Christchurch-based Lamb & Hayward has become the first funeral director to achieve Consumer NZ’s Consumer Trusted accreditation . More >>

Don’t fall for retailers’ “out of warranty” excuses

Thursday, 23 May 2019, 12:38 pm | Consumer

Been told by a retailer it doesn’t have to fix a faulty product because the item’s “out of warranty”? Don’t believe it, says Consumer NZ. More >>

Banks pushing unwanted credit cards and insurance

Wednesday, 24 April 2019, 8:58 am | Consumer

Consumer NZ’s latest banking survey found one in five bank customers had been offered financial products they didn’t request and, in many cases, didn’t want. More >>

Consumer NZ rejects Cancer Society’s sunscreen test claims

Tuesday, 29 January 2019, 4:49 pm | Consumer

Consumer NZ rejects the Cancer Society’s response to the results of its latest testing . More >>

Products and services that hit or missed the mark in 2018

Thursday, 20 December 2018, 9:22 am | Consumer

As the chief tester of products and services, it would be remiss if Consumer NZ didn’t review a year’s worth of testing to tell you which rated and which ones we gave the boot. More >>

Country-of-origin labelling finally passed

Thursday, 29 November 2018, 10:19 am | Consumer

Kiwis will finally be able to identify where their fruit and vege come from after the Consumers’ Right to Know (Country of Origin of Food) Act passed its third reading in parliament yesterday. More >>

Cost of power leaves many consumers in the cold

Tuesday, 11 September 2018, 1:12 pm | Consumer

The Electricity Price Review’s initial report, released today, backs up Consumer NZ’s research that shows rising power prices are leaving many households struggling to pay their bills . More >>

Nuisance calls plaguing consumers

Tuesday, 4 September 2018, 10:27 am | Consumer

Seven out of 10 consumers have been on the receiving end of unwanted phone calls from companies selling everything from pay TV to vacuum cleaners in the past year. More >>

Rest home breaches care contract

Friday, 17 August 2018, 9:02 am | Consumer

More shortfalls have been found at St Kilda Care Home, less than a year since it was ordered to refund $10,000 for failing to provide reasonable care to a 92-year-old resident . More >>

One in five believe unnecessary tests/treatments recommended

Friday, 25 May 2018, 9:25 am | Consumer

One in five New Zealanders think their doctor has recommended a test or treatment that wasn’t necessary for their health, a survey by Consumer NZ and the Council of Medical Colleges has found. More >>

Call for retailers to pull ionisation smoke alarms

Wednesday, 16 May 2018, 9:11 am | Consumer

A Consumer NZ test of smoke alarms found ionisation-type smoke alarms performed so poorly retailers should pull them from the shelves. More >>

Local banks pip big Aussie banks for customer satisfaction

Friday, 6 April 2018, 9:18 am | Consumer

Local banks have outstripped the big four Australian banks for service in Consumer NZ’s latest survey . More >>