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Consumer NZ - Latest News [Page 1]
The Award No Brand Wants To Win
Thursday, 7 May 2026, 7:22 am | Consumer NZ
“If you’ve been at the pointy end of a bad experience that’s cost you time or money, given you a headache and left a bad taste in your mouth, we want to hear about it,” says Consumer NZ head of research and advocacy Gemma Rasmussen. More >>
Time’s Up On Retirement Village Repayment Delays
Wednesday, 22 April 2026, 7:40 am | Consumer NZ
“Retirement village residents or their families can be left in financial dire straits when they have to wait too long to get their own money back – it’s not fair, and it needs to be fixed,” says Jon Duffy, Consumer NZ chief executive. More >>
Shocking Variation In Recent Power Price Increases
Tuesday, 21 April 2026, 7:46 am | Consumer NZ
Consumer NZ analysed 936 of the most common electricity plan types across 14 retailers and multiple pricing regions. We found that annual increases ranged from around 4% to 12%. More >>
Who Makes New Zealand’s Tastiest Hot Cross Bun?
Thursday, 2 April 2026, 9:53 am | Consumer NZ
The winner, for the second year in a row for best traditional hot cross bun, was New World; with the top-ranked buns purchased from the bakery of a Wellington New World supermarket. More >>
Tens Of Thousands Of People Face Cancelled Flights – They Have Rights
Thursday, 12 March 2026, 1:04 pm | Consumer NZ
“The decision to amend the flight schedules is driven by rising fuel costs. We think this is an operational decision, which means impacted passengers have rights if the rescheduled flight doesn’t suit them.” More >>
No U-Turn To Petrol For New Zealand EV Owners
Wednesday, 11 March 2026, 8:28 am | Consumer NZ
Over half of EV owners made the switch with the anticipation of lower running costs, and 81% of current owners say their operating costs are much cheaper. Environmental considerations were also a key factor. More >>
Support For Surcharge Ban Getting Stronger
Friday, 20 February 2026, 12:03 pm | Consumer NZ
Consumer says there’s widespread surcharge frustration amongst shoppers and it's time for the government to fix the surcharge mess. More >>
Insurance Premiums Soar, But Big Savings Can Still Be Made
Tuesday, 17 February 2026, 9:17 am | Consumer NZ
Consumer NZ’s latest house and contents premium survey found relief in insurance prices in Auckland, while prices in Wellington and Christchurch continue to rocket. More >>
“Use It Or Lose It”, Warns Consumer NZ As ANZ Covid Credits Are Set To Expire If Flights Aren’t Booked
Thursday, 22 January 2026, 9:30 am | Consumer NZ
“If you have a credit with Air New Zealand from during Covid lockdowns, now is the time to use it,” says Jon Duffy, Consumer’s chief executive. More >>
Consumer NZ Shares Four Simple Ways To Save In 2026
Friday, 2 January 2026, 7:26 am | Consumer NZ
The four simple and practical tips will help you keep more of your money where it belongs – in your pocket. More >>
Consumer NZ’s Top Boxing Day Sales Tips
Tuesday, 23 December 2025, 8:37 am | Consumer NZ
Keep in mind that the Consumer Guarantees Act does not allow shoppers to get a refund simply because they change their mind about a purchase. More >>
Surcharges Should Be Down And Out
Tuesday, 16 December 2025, 9:00 am | Consumer NZ
Since 2023, Consumer has received over 300 complaints about excessive surcharges – one of the highest surcharges we’ve heard of this year was at a nail salon that charged a 25% card payment surcharge. More >>
Stretch Your Christmas Budget Further: Trust The Unit Price, Not The Promotion
Tuesday, 9 December 2025, 8:48 am | Consumer NZ
In a recent Consumer NZ survey, 64% of New Zealanders said unit pricing had helped them save money. More >>
Consumer NZ’s 3-Month Study Finds Many Products Were Cheaper Before Black Friday
Friday, 28 November 2025, 9:45 am | Consumer NZ
Consumer tracked the prices of 10 products at four major retailers over the past 14 weeks. Rasmussen says that for half of the products, shoppers could have found the same or lower prices at some point in the last 3 months than they can today. More >>
Are The Deals Real This Black Friday? Possibly Not!
Tuesday, 25 November 2025, 1:05 pm | Consumer NZ
Gemma Rasmussen, head of research and advocacy at Consumer NZ, says her team of investigators are always sceptical of the “fizzed up” deals that appear this time of the year. More >>
Environmental And Consumer Advocates Welcome Z Energy Apology
Sunday, 2 November 2025, 1:27 pm | Consumer NZ
Z Energy has apologised for any confusion caused by aspects of its advertising campaign, which claimed it was moving with the times and in the business of getting out of the petrol business. More >>
Consumer Groups Urge Government: Make The Fair Trading Act Fairer
Thursday, 16 October 2025, 8:24 am | Consumer NZ
“We don’t want to see New Zealanders left on the back foot with weaker consumer protections than the rest of the world has just because big business is throwing its toys out the cot,” says Jon Duffy, Consumer NZ chief executive. More >>
Spark, 2degrees And One NZ Stall On Billing Transparency
Thursday, 2 October 2025, 8:05 am | Consumer NZ
Consumer surveying has revealed that more New Zealanders than ever are finding annual summaries helpful in reviewing their mobile phone plans. More >>
Get Plugged Into The Best Power Plan
Monday, 8 September 2025, 8:53 am | Consumer NZ
Consumer NZ’s annual Energy Retailer Survey has revealed one in five households (around 400,000 households) struggled to pay their power bill in the past year. And that was before prices increased by an annual average of 11%. More >>
New Zealanders’ Favourite Shops Revealed
Thursday, 4 September 2025, 7:14 am | Consumer NZ
Consumer NZ digital journalist Kate Harvey said Stihl Shop and Macpac got the highest satisfaction ratings across the survey. Both received ratings of 94%. More >>
