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Consumer NZ - Latest News [Page 1]

Two More Sunscreens Fail To Meet SPF Claims

Thursday, 8 April 2021, 2:41 pm | Consumer NZ

Consumer NZ has found two more sunscreens have failed to meet their SPF claims, with one also failing to meet broad-spectrum requirements. In 2020, Consumer NZ tested 10 sunscreens and found only five were up to standard. Consumer NZ chief executive ... More >>

Sunscreen Bill Highlights Need For Mandatory Standard

Friday, 12 March 2021, 11:02 am | Consumer NZ

The Sunscreen (Product Safety Standard) Bill, pulled from yesterday’s ballot, highlights the need for better regulation and could provide an opportunity to make sunscreen testing mandatory, Consumer NZ says. The private member’s bill was put ... More >>

Consumer NZ: Your Rights To Refunds For Cancelled Events

Thursday, 4 March 2021, 9:59 am | Consumer NZ

With Auckland at level 3 and the rest of the country at level 2, some consumers may have tickets to concerts and other events that have now been cancelled. "Covid-19 has created uncertainty about events. Where shows need to be cancelled or postponed ... More >>

Review Of The Retirement Villages Act Is Overdue

Thursday, 25 February 2021, 4:11 pm | Consumer NZ

Consumer NZ is backing recommendations by the Retirement Commissioner to review the Retirement Villages Act and ensure better protection for residents. Ahead of tomorrow’s deadline for feedback, Consumer NZ has made a submission on the retirement ... More >>

Consumer NZ Calls Out Unfair Terms In Retirement Village Contracts

Tuesday, 2 February 2021, 7:42 am | Consumer NZ

Consumer NZ wants an overhaul of retirement village regulations to protect residents from unfair terms. Consumer NZ chief executive Jon Duffy said its review of retirement village contracts found terms that unfairly favour the village and risk leaving residents ... More >>

Consumer NZ Finds The Instachill Evaporative Cooler To Be A Stone-cold Failure

Friday, 22 January 2021, 3:55 pm | Consumer NZ

A Consumer NZ trial of the Instachill Evaporative Cooler has found it to be effectively useless in the New Zealand climate. The evaporative cooler sells for as high as $889 and claims to be able to replace air conditioning, saving consumers with a unit 'up ... More >>

Consumer NZ’s Bad Taste Food Awards Winners Announced

Monday, 30 November 2020, 8:26 am | Consumer NZ

Consumer NZ today announced the “winners” of its 2020 Bad Taste Food Awards. The annual Consumer NZ awards highlight the claims food manufacturers use to promote their products as being better choices than they really are. Consumer NZ chief executive ... More >>

Consumer NZ Lodges Complaint Against Airbnb And Bachcare

Tuesday, 24 November 2020, 8:23 am | Consumer NZ

Consumer NZ today lodged a complaint with the Commerce Commission, requesting it take court action against accommodation booking sites Airbnb and Bachcare for their use of unfair cancellation terms. Consumer NZ chief executive Jon Duffy said the ... More >>

Consumer NZ Welcomes Supermarket Investigation

Tuesday, 17 November 2020, 9:17 am | Consumer NZ

Consumer NZ is welcoming the government’s announcement the supermarket industry will be investigated in a market study to be done by the Commerce Commission. Consumer NZ chief executive Jon Duffy said his organisation had been campaigning ... More >>

Consumers Paying Millions Too Much For Mobile Phone Plans

Thursday, 17 September 2020, 12:34 pm | Consumer NZ

Telcos are earning millions of dollars in extra revenue from selling mobile phone plans that don’t meet customers’ needs. Consumer NZ chief executive Jon Duffy said the mobile bill report, released today by the Commerce Commission, ... More >>

Consumer NZ Finds The Durability Of Stick Vacuum Cleaners Sucks

Thursday, 3 September 2020, 7:59 am | Consumer NZ

New research by Consumer NZ shows Kiwis are let down by how long their stick vacuum cleaners are lasting. Most people expect their stick vac to go for more than six years, but a third fail before then. “That’s double the failures reported for ... More >>

Supermarket 'Specials' Risk Misleading Shoppers, Consumer NZ Says

Wednesday, 5 August 2020, 7:23 am | Consumer NZ

Consumer NZ’s latest supermarket survey found products can be on “special” so often shoppers risk being misled about the savings they’re getting. Consumer NZ chief executive Jon Duffy said price promotions had become so common that shoppers ... More >>

Consumer NZ Survey Reveals Best And Worst Power Companies

Wednesday, 17 June 2020, 10:13 am | Consumer NZ

Trustpower rated as the worst performer in Consumer NZ’s latest survey of satisfaction with power companies. Consumer NZ chief executive Jon Duffy said its annual survey found just 43 percent of Trustpower customers were happy with the ... More >>

Fast-track Needed For Flight Refund Rules

Tuesday, 9 June 2020, 5:26 pm | Consumer NZ

Consumer NZ wants law changes fast-tracked after Air New Zealand has dug in its heels on giving passengers refunds for cancelled flights. Consumer NZ chief executive Jon Duffy said the organisation met with Air New Zealand today to discuss the airline ... More >>

Consumer NZ Calls Out Air New Zealand Over Refund Practices

Monday, 18 May 2020, 8:50 am | Consumer NZ

Consumer NZ today lodged a Fair Trading Act complaint with the Commerce Commission (PDF 183KB) about Air New Zealand. The complaint calls on the commission to investigate Air New Zealand’s refusal to provide refunds on all cancelled US flights. Consumer ... More >>

Mortgage Holidays: What You Need To Know

Saturday, 4 April 2020, 9:13 am | Consumer NZ

Banks have begun taking applications for mortgage holidays from consumers affected by Covid-19. We answer your questions, and look at the pros and cons of deferring mortgage repayments. What is a mortgage holiday? A mortgage holiday lets you temporarily ... More >>

New law means wheel clampers can’t charge more than $100

Tuesday, 28 January 2020, 9:14 am | Consumer NZ

The Automobile Association (AA) and Consumer NZ are advising motorists that if their vehicle is wheel clamped, they should not be charged more than $100 to release the clamp. A recent amendment to the Land Transport Act, which took effect in January, ... More >>