Consumer NZ - Latest News [Page 1]

Pay Cheque To Pay Cheque – Half A Million New Zealanders Have No Savings

Monday, 18 October 2021, 7:00 am | Consumer NZ

New findings from the Consumer NZ sentiment tracker found that 15% of New Zealanders had no savings, and a further 27% were anxious about their level of savings and would like to have more tucked away. “Stagnant wage growth and the rising cost of living ... More >>

Rogue Ride-shares Costing Customers More Than Expected

Thursday, 30 September 2021, 6:56 am | Consumer NZ

Ride-share companies have done a stellar job promoting their services and cutting into a market that was once dominated by big taxi firms, but they’re also racking up customer complaints. Christchurch resident William booked a 10km trip through ... More >>

Buy-now, Pay-later Raking In $10m+ In Late Fees Annually

Friday, 24 September 2021, 5:59 am | Consumer NZ

A Consumer NZ survey has found buy-now, pay-later services are costing shoppers more than $10 million a year in late fees. Close to four out of 10 Kiwi consumers usebuy-now, pay-laterservices, such as Afterpay, Laybuy and Zip. Consumer NZ ... More >>

Catastrophe! Cattery Blunder Leads To Death Of Beloved Pet

Thursday, 23 September 2021, 9:10 am | Consumer NZ

An unfortunate chain of events with a cattery has resulted in the death of a cherished cat. Before going on holiday with her partner, Sue Peoples put her cat Jac in a cattery. One week later, she received a call that her cat had been given to another family ... More >>

Shocking Stuff: Consumers In Lower Income Areas Paying More For Power

Sunday, 19 September 2021, 5:54 am | Consumer NZ

Analysis from Consumer NZ and Powerswitch has found major differences in electricity pricing depending on where you live, with those in lower income areas being hit the hardest. Those who live in Kerikeri, for example, are charged 40% more on average ... More >>

Consumer NZ launches Utua atu to help vulnerable consumers

Thursday, 16 September 2021, 8:47 am | Consumer NZ

Consumer NZ is excited to announce its Utua atu initiative . The scheme, which means pay it forward in te reo Māori, lets people and organisations donate Consumer NZ memberships to vulnerable consumers who wouldn’t otherwise be able to use the not-for-profit’s ... More >>

Consumer NZ lodges complaint over retirement villages’ care

Wednesday, 15 September 2021, 1:28 pm | Consumer NZ

Consumer NZ lodged a complaint today with the Commerce Commission, asking it to investigate retirement villages’ aged care claims. A major selling point for many retirement villages is the rest home facilities they provide if a resident can no ... More >>

Recyclable ‘in theory’ doesn’t cut it – Consumer NZ

Tuesday, 14 September 2021, 11:11 am | Consumer NZ

The Commerce Commission has warned a takeaway coffee cup manufacturer for misleading consumers by claiming its hot drink cups are 100 percent recyclable. What’s interesting here is that, in theory, the cups are fully recyclable. But they just can’t be ... More >>

More than 50% of telco customers report problems

Tuesday, 14 September 2021, 9:18 am | Consumer NZ

Telcos are struggling to deliver the quality of service consumers expect, with 56% of internet customers reporting problems in the past two years. Results of a survey by Consumer NZ and the Commerce Commission show many customers also battle to get ... More >>

Three Out Of Five Property Owners Could Not Afford To Buy Their Home At Its Current Value

Tuesday, 7 September 2021, 6:21 am | Consumer NZ

Consumer NZ’s Sentiment Tracker has found three out of five property owners would be priced out of the property they own if they had to purchase it at its current valuation. Those aged 60-69 were least likely to be able to afford to buy the property ... More >>

Consumer NZ: New Zealanders Getting A Raw Deal When It Comes To Gift Cards

Friday, 27 August 2021, 7:15 am | Consumer NZ

New Zealand consumers have less time to redeem their gift cards than Australians, even when bought from a company operating on both sides of the Tasman. Australian law requires gift cards to be valid for a minimum of three years, but there are currently ... More >>

Consumer NZ: Younger Consumers More Focused On Right To Repair

Thursday, 26 August 2021, 6:33 am | Consumer NZ

New Zealanders under 45 years old are more likely to have had broken appliances repaired – compared to those aged 45 or over according to new research from Consumer NZ. Forty percent of New Zealanders aged from 18 to 44 years old reported having ... More >>

Consumer NZ’s Crowdfunding Campaign Means More Sunscreens Will Be Tested This Summer

Tuesday, 24 August 2021, 6:43 am | Consumer NZ

Consumer NZ would like to thank all 1177 generous donors who contributed to itseight-week crowdfundingcampaign to test more sunscreens. The generosity of New Zealanders means the public will have access to more independent sunscreen results. The effort ... More >>

Supermarket Inquiry Confirms Consumers Paying Too Much

Thursday, 29 July 2021, 10:16 am | Consumer NZ

Consumer NZ is welcoming the recommendations in the Commerce Commission’s draft report on the supermarket industry. Consumer NZ chief executive Jon Duffy said the report confirms consumers aren’t getting a fair deal and stores are making excess ... More >>

Kmart’s Anko Window Vacuum Sucks, For All The Wrong Reasons

Thursday, 8 July 2021, 5:56 am | Consumer NZ

Consumer NZ trialled Kmart’s Anko window vacuum but found it didn't do a great job of combating condensation. Retailing for $35, the Anko window vacuum is a quarter of the price of popular window cleaners from Karcher but is weak and ineffective ... More >>

ASB KiwiSaver Ranks Last For Customer Satisfaction, Consumer NZ Survey Finds

Thursday, 1 July 2021, 6:05 am | Consumer NZ

Consumer NZ's annual KiwiSaver satisfaction survey has found ASB last-placed for customer satisfaction. Just 43% of ASB customers were happy with the service they were getting. Consumer NZ chief executive Jon Duffy said ASB’s score was significantly ... More >>

Bank Complaints On The Rise, Consumer NZ’s Survey Shows

Thursday, 17 June 2021, 6:01 am | Consumer NZ

Nearly one in five Kiwis had a problem with their bank in the past year, Consumer NZ’s latest satisfaction survey finds. Consumer NZ chief executive Jon Duffy said the number of bank customers reporting problems had jumped to 18%, up from 11% in ... More >>

Best And Worst Power Companies Revealed In Consumer NZ Survey

Thursday, 3 June 2021, 6:33 am | Consumer NZ

Contact Energy has been rated as the worst performer in Consumer NZ’s latest electricity satisfaction survey. Its website boasts making "electricity easy and efficient, with competitive rates, friendly local service and flexible payment options”, but ... More >>

$63 Million Fraud Committed By Sunscreen Test Lab

Tuesday, 11 May 2021, 9:51 am | Consumer NZ

The owner of a US lab that tested sunscreen products sold in New Zealand has pleaded guilty to falsifying results. Last week, the owner of New York-based AMA Laboratories admitted defrauding customers and causing sunscreens to be marketed on the basis ... More >>

Consumer NZ Introduces Repairability Scores For Mobile Phones

Monday, 10 May 2021, 12:24 pm | Consumer NZ

Consumer NZ is introducing repairability scores for mobile phones to help consumers choose products that can be easily fixed. The scores are from the French government’s repairability index. Each score is calculated from five criteria: whether repair ... More >>