Consumer NZ - Latest News [Page 1]

Supermarket Inquiry Confirms Consumers Paying Too Much

Thursday, 29 July 2021, 10:16 am | Consumer NZ

Consumer NZ is welcoming the recommendations in the Commerce Commission’s draft report on the supermarket industry. Consumer NZ chief executive Jon Duffy said the report confirms consumers aren’t getting a fair deal and stores are making excess ... More >>

Kmart’s Anko Window Vacuum Sucks, For All The Wrong Reasons

Thursday, 8 July 2021, 5:56 am | Consumer NZ

Consumer NZ trialled Kmart’s Anko window vacuum but found it didn't do a great job of combating condensation. Retailing for $35, the Anko window vacuum is a quarter of the price of popular window cleaners from Karcher but is weak and ineffective ... More >>

ASB KiwiSaver Ranks Last For Customer Satisfaction, Consumer NZ Survey Finds

Thursday, 1 July 2021, 6:05 am | Consumer NZ

Consumer NZ's annual KiwiSaver satisfaction survey has found ASB last-placed for customer satisfaction. Just 43% of ASB customers were happy with the service they were getting. Consumer NZ chief executive Jon Duffy said ASB’s score was significantly ... More >>

Bank Complaints On The Rise, Consumer NZ’s Survey Shows

Thursday, 17 June 2021, 6:01 am | Consumer NZ

Nearly one in five Kiwis had a problem with their bank in the past year, Consumer NZ’s latest satisfaction survey finds. Consumer NZ chief executive Jon Duffy said the number of bank customers reporting problems had jumped to 18%, up from 11% in ... More >>

Best And Worst Power Companies Revealed In Consumer NZ Survey

Thursday, 3 June 2021, 6:33 am | Consumer NZ

Contact Energy has been rated as the worst performer in Consumer NZ’s latest electricity satisfaction survey. Its website boasts making "electricity easy and efficient, with competitive rates, friendly local service and flexible payment options”, but ... More >>

$63 Million Fraud Committed By Sunscreen Test Lab

Tuesday, 11 May 2021, 9:51 am | Consumer NZ

The owner of a US lab that tested sunscreen products sold in New Zealand has pleaded guilty to falsifying results. Last week, the owner of New York-based AMA Laboratories admitted defrauding customers and causing sunscreens to be marketed on the basis ... More >>

Consumer NZ Introduces Repairability Scores For Mobile Phones

Monday, 10 May 2021, 12:24 pm | Consumer NZ

Consumer NZ is introducing repairability scores for mobile phones to help consumers choose products that can be easily fixed. The scores are from the French government’s repairability index. Each score is calculated from five criteria: whether repair ... More >>

Consumer NZ Lodges Complaint About SPF Claims For Seven Sunscreens

Tuesday, 27 April 2021, 11:39 am | Consumer NZ

Consumer NZ has requested the Commerce Commission investigate sun protection claims for seven sunscreens. The products failed to meet their SPF claims and three also failed to meet their broad-spectrum claims in Consumer NZ’s tests. The seven products ... More >>

Rubbish At Recycling – New Zealand Ranks Second To Last In International Packaging Recyclability Trial

Friday, 23 April 2021, 1:06 pm | Consumer NZ

The results are in and it seems New Zealand clean green image isn’t so squeaky clean when it comes to recycling packaging. Consumer organisations, including Consumer NZ, from nine countries assessed packaging recyclability and labelling of 11 popular ... More >>

NZ Households Could Save $388 On Average By Switching Energy Plans

Wednesday, 21 April 2021, 9:20 am | Consumer NZ

With power prices expected to rise this winter, now is the time to check you're on the right plan for your household, using the energy-comparison site Powerswitch. Powerswitch by Consumer NZ provides New Zealanders with a free and independent electricity ... More >>

Two More Sunscreens Fail To Meet SPF Claims

Thursday, 8 April 2021, 2:41 pm | Consumer NZ

Consumer NZ has found two more sunscreens have failed to meet their SPF claims, with one also failing to meet broad-spectrum requirements. In 2020, Consumer NZ tested 10 sunscreens and found only five were up to standard. Consumer NZ chief executive ... More >>

Sunscreen Bill Highlights Need For Mandatory Standard

Friday, 12 March 2021, 11:02 am | Consumer NZ

The Sunscreen (Product Safety Standard) Bill, pulled from yesterday’s ballot, highlights the need for better regulation and could provide an opportunity to make sunscreen testing mandatory, Consumer NZ says. The private member’s bill was put ... More >>

Consumer NZ: Your Rights To Refunds For Cancelled Events

Thursday, 4 March 2021, 9:59 am | Consumer NZ

With Auckland at level 3 and the rest of the country at level 2, some consumers may have tickets to concerts and other events that have now been cancelled. "Covid-19 has created uncertainty about events. Where shows need to be cancelled or postponed ... More >>

Review Of The Retirement Villages Act Is Overdue

Thursday, 25 February 2021, 4:11 pm | Consumer NZ

Consumer NZ is backing recommendations by the Retirement Commissioner to review the Retirement Villages Act and ensure better protection for residents. Ahead of tomorrow’s deadline for feedback, Consumer NZ has made a submission on the retirement ... More >>

Consumer NZ Calls Out Unfair Terms In Retirement Village Contracts

Tuesday, 2 February 2021, 7:42 am | Consumer NZ

Consumer NZ wants an overhaul of retirement village regulations to protect residents from unfair terms. Consumer NZ chief executive Jon Duffy said its review of retirement village contracts found terms that unfairly favour the village and risk leaving residents ... More >>

Consumer NZ Finds The Instachill Evaporative Cooler To Be A Stone-cold Failure

Friday, 22 January 2021, 3:55 pm | Consumer NZ

A Consumer NZ trial of the Instachill Evaporative Cooler has found it to be effectively useless in the New Zealand climate. The evaporative cooler sells for as high as $889 and claims to be able to replace air conditioning, saving consumers with a unit 'up ... More >>

Consumer NZ’s Bad Taste Food Awards Winners Announced

Monday, 30 November 2020, 8:26 am | Consumer NZ

Consumer NZ today announced the “winners” of its 2020 Bad Taste Food Awards. The annual Consumer NZ awards highlight the claims food manufacturers use to promote their products as being better choices than they really are. Consumer NZ chief executive ... More >>

Consumer NZ Lodges Complaint Against Airbnb And Bachcare

Tuesday, 24 November 2020, 8:23 am | Consumer NZ

Consumer NZ today lodged a complaint with the Commerce Commission, requesting it take court action against accommodation booking sites Airbnb and Bachcare for their use of unfair cancellation terms. Consumer NZ chief executive Jon Duffy said the ... More >>

Consumer NZ Welcomes Supermarket Investigation

Tuesday, 17 November 2020, 9:17 am | Consumer NZ

  Consumer NZ is welcoming the government’s announcement the supermarket industry will be investigated in a market study to be done by the Commerce Commission. Consumer NZ chief executive Jon Duffy said his organisation had been campaigning ... More >>

Consumers Paying Millions Too Much For Mobile Phone Plans

Thursday, 17 September 2020, 12:34 pm | Consumer NZ

  Telcos are earning millions of dollars in extra revenue from selling mobile phone plans that don’t meet customers’ needs. Consumer NZ chief executive Jon Duffy said the mobile bill report, released today by the Commerce Commission, ... More >>