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Consumer NZ - Latest News [Page 7]
Consumer NZ Survey Finds Struggling New Zealanders Are Turning To Prepay
Tuesday, 9 August 2022, 6:11 am | Consumer NZ
Consumer NZ’s energy survey has found people who struggle to pay their power bills are increasingly having their power disconnected - and turning to prepay power plans. In the survey, 28% of people who said they struggled to pay their bills over the ... More >>
New Zealand's Big Power Providers Fail To Satisfy Customers
Tuesday, 2 August 2022, 6:29 am | Consumer NZ
Consumer NZ’s latest electricity satisfaction survey has found that some of the big players continue to disappoint customers. Contact was found to be the worst for competitive pricing, for customer support and for resolving problems quickly. Consumer’s ... More >>
Freedom Furniture Fails To Deliver
Tuesday, 26 July 2022, 6:40 am | Consumer NZ
After a string of customer complaints about Freedom Furniture, Consumer NZ is advising shoppers not to put up with lengthy wait times, poor communication and broken promises. Auckland-based customer Debra describes her dealings with Freedom as “hands down ... More >>
Restaurants’ Hidden Delivery Fees Risk Breaching The Fair Trading Act
Friday, 15 July 2022, 6:08 am | Consumer NZ
Consumer NZ is urging hungry customers to watch out for hidden costs with their food deliveries. On top of delivery and service fees, restaurants around the country are also sneakily charging customers more for each item they get delivered. This ... More >>
Online Travel Agent eDreams Causing Nightmares
Thursday, 14 July 2022, 6:02 am | Consumer NZ
Consumer NZ is warning travellers to avoid online travel agent eDreams. The watchdog has received multiple complaints from customers who have had a hard time getting refunds and support from eDreams. Consumer recommends booking with a New Zealand-based ... More >>
Consumer NZ Welcomes Swift Moves From The Government To Address Lack Of Supermarket Competition
Wednesday, 6 July 2022, 2:20 pm | Consumer NZ
Consumer NZ welcomes the announcement that a Grocery Commissioner is set to be appointed, and the release of the consultation paper on the Grocery Code of Conduct. “This is one of many moving parts in response to the Commerce Commission’s market study ... More >>
Worse Than Water – The Laundry Detergents You Should Avoid, Plus The Best Buys
Tuesday, 28 June 2022, 6:48 am | Consumer NZ
Consumer NZ has put laundry detergents to the test and found that some perform no better than water. Essentials Laundry Liquid (2L), Value Laundry Detergent (2L) and Re-stor Concentrated Laundry Detergent Sheets Tropical Breeze (60 sheets) all performed ... More >>
Consumer NZ Tracked Returned Small Appliances And Found Some Go Straight To The Dump
Tuesday, 14 June 2022, 6:29 am | Consumer NZ
Consumer NZ launched an investigation to find out what happens to nearly new, but faulty, small appliances. Many appliances, such as mixers, blenders and toasters, are now sold with no repair advice and no spare parts available, making a longer ... More >>
Non-bank Funds Take The Top Spots For KiwiSaver Satisfaction
Monday, 13 June 2022, 6:19 am | Consumer NZ
Consumer NZ’s annual KiwiSaver satisfaction survey has found three funds stood out from the crowd, with Simplicity, Milford Funds and Generate taking out the top spots. Simplicity won for the third year in a row with 77% satisfaction, scoring ... More >>
Consumer NZ Sunscreen Results – If You’re Hitting The Slopes, Use Sunscreen You Can Trust
Friday, 10 June 2022, 6:10 am | Consumer NZ
Whether you’re considering hitting the slopes or going for a tropical winter holiday, it’s important to ensure you’ve got the right sun protection. Consumer NZ’s results are in for the final four sunscreens in its latest round of testing. Only ... More >>
Consumer NZ Welcomes Bold Steps By Government To Address Competition Issues In The Supermarket Sector
Monday, 30 May 2022, 3:20 pm | Consumer NZ
Consumer NZ welcomes today’s announcement from the Minister of Commerce and Consumer Affairs David Clark, indicating the Government will go beyond the Commerce Commission’s recommendations in the final report on the grocery sector. “It is beyond debate ... More >>
New Zealanders Now Trust The Supermarkets Less Than The Banking Industry
Friday, 27 May 2022, 7:17 am | Consumer NZ
New nationally representative research from Consumer NZ has found sentiment in the supermarket industry has taken a sharp hit over the past year, with trust plummeting. In June last year, 17% of New Zealanders said they did not trust the supermarkets. ... More >>
Consumer NZ Launches Supermarket Petition To #stopthesuperprofits
Tuesday, 10 May 2022, 6:21 am | Consumer NZ
Consumer NZ has launched a petition , asking Minister David Clark to put consumers first and go beyond the Commerce Commission’s grocery market study recommendations. “Every day the supermarkets are taking more than $1 million in excess profits from ... More >>
Check Gift Card Expiry Dates To Avoid Giving Mum A Dud This Mother's Day
Thursday, 5 May 2022, 6:57 am | Consumer NZ
Consumer NZ is urging shoppers to check gift card expiry dates before purchasing them for Mother’s Day this weekend. “We know that over three quarters of consumers regularly receive gift cards, but they can be left short-changed if they don’t ... More >>
The Bank Of Mum And Dad Is The Fifth Biggest Owner-occupier Lender In New Zealand
Thursday, 28 April 2022, 6:13 am | Consumer NZ
New research from Consumer NZ has found the Bank of Mum and Dad plays a sizeable role when it comes to helping young home buyers on the property ladder, ranking fifth after ANZ, ASB, Westpac, and BNZ when it comes to owner-occupier loans. The Bank ... More >>
Teenager Takes Dodgy Reseller To Disputes Tribunal And Wins
Thursday, 21 April 2022, 6:32 am | Consumer NZ
Consumer NZ is urging consumers to be aware of their rights when purchasing second-hand goods online. This comes after James de Hair, a 15-year-old from Kāpiti College, saved to buy a second-hand phone off Facebook Marketplace in June 2021. Three months ... More >>
'A Systemic Failure' – Consumer NZ Mystery Shop Of Insurance Points To An Outdated Approach To Mental Health
Thursday, 14 April 2022, 6:41 am | Consumer NZ
A Consumer NZ mystery shop of 14 insurance companies has revealed customers who sought advice or help for their mental health could be regarded as ‘high-risk’ claimants. This could result in the addition of exclusion clauses to their policies ... More >>
Consumer NZ – Customers’ Trust Eroding For Big Banks
Wednesday, 13 April 2022, 9:22 am | Consumer NZ
Consumer NZ’s latest bank satisfaction survey shows almost three quarters (73%) of New Zealanders think banks are charging too much and only half (52%) think they can be trusted, with almost all big banks surveyed scoring either below or close ... More >>
Consumer NZ Names Best Supermarket Hot Cross Buns This Easter
Friday, 8 April 2022, 6:09 am | Consumer NZ
Consumer NZ did the hard work of blind taste-testing 11 classic and non-traditional hot cross buns from across New Zealand’s main supermarket chains. Sharing the title of the best classic hot cross bun, FreshChoice hot cross buns (half a dozen for $4.99) ... More >>
Consumer NZ - Unfair KiwiSaver Loophole Could See Thousands Shaved Off Your Pay Packet
Thursday, 7 April 2022, 6:56 am | Consumer NZ
Consumer NZ is calling for an unfair KiwiSaver loophole to be closed so that employers are required to make their KiwiSaver contributions on top of an employee’s pay package, rather than taking it out of the employee’s back pocket. “KiwiSaver ... More >>
