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Consumer NZ - Latest News [Page 6]
Why Are We Waiting? Consumer NZ Investigates More Call Wait Times
Friday, 2 December 2022, 6:05 am | Consumer NZ
Consumer NZ has investigated which New Zealand government agencies keep their customers waiting the longest for support via their contact centres. Some departments, such as Inland Revenue, picked up the phone in less than two minutes. At the other end ... More >>
Slip, Slop – Slapped On The Wrist
Wednesday, 30 November 2022, 11:30 am | Consumer NZ
Sunscreen company receives hefty fine after Consumer NZ complaint Australian skincare company Ego Pharmaceuticals has received a hefty fine of $280,000 for making unsubstantiated claims about the Sun Protection Factor (SPF) of two of its sunscreens. “It’s ... More >>
Device Repairability Is Expensive Or Non-existent – Consumer NZ Has The Solution
Tuesday, 29 November 2022, 1:39 pm | Consumer NZ
Consumer NZ is calling out the high cost of repairing tech and the lack of spare parts available in New Zealand. During a mystery shop at big-box retailers, salespeople were asked about repair options for smartphones and laptops. The mystery shoppers ... More >>
Is Your Local Supermarket Scanning Your Face As Well As Your Food?
Thursday, 24 November 2022, 6:41 am | Consumer NZ
Consumer NZ has discovered that Foodstuffs North Island (incorporating Pak’nSave, New World and Four Square) is the only major retailer in New Zealand currently using facial recognition technology to scan shoppers’ faces. Foodstuffs North Island ... More >>
Information About Repairability And Reliability Lacking At Big-box Retailers
Friday, 18 November 2022, 6:37 am | Consumer NZ
Consumer NZ conducted a mystery shop and found a lack of information about the repairability and reliability of smartphones and laptops at big-box retailers. The mystery shoppers hit four retailers – Harvey Norman, Noel Leeming, PB Tech and Warehouse Stationery ... More >>
Beware Of Black Friday ‘Bargains'
Wednesday, 16 November 2022, 7:05 am | Consumer NZ
Consumer NZ is warning bargain hunters to beware of Black Friday sales. It’s the time of year when retailers work extra hard to entice consumers to part with their hard-earned dollars. The watchdog is sharing top tips to help savvy shoppers prepare ... More >>
Some Electricity Retailers Need To Sharpen Their Pencils When It Comes To Price
Thursday, 3 November 2022, 6:15 am | Consumer NZ
Consumers are facing rising power costs at a time when some electricity retailers are enjoying ever-increasing profits. Consumer NZ is warning New Zealanders that more price rises are on the way. From November, customers of Genesis and Contact ... More >>
'Please Hold, Caller' – Consumer NZ Investigates Call Wait Times
Monday, 31 October 2022, 6:47 am | Consumer NZ
Consumer NZ has taken one for the team and investigated which major New Zealand companies keep their customers waiting the longest for support via their contact centres. Wait times varied from a short and sweet 15 seconds to heading on for an ... More >>
Add-on Car Insurance Products Offer Meagre Benefits To Consumers
Tuesday, 25 October 2022, 6:08 am | Consumer NZ
Consumer NZ is warning people to watch out for the hard sell of add-on insurances when buying a car. Between 2018 and 2020, New Zealanders paid out about $442 million in premiums for add-on insurance at car yards. Only $128 million was paid out in ... More >>
Consumer NZ: Smaller Providers Delivering Higher Levels Of Mobile And Internet Customer Satisfaction
Monday, 17 October 2022, 5:37 am | Consumer NZ
Consumer NZ has found the smaller mobile and internet providers are doing a better job of keeping their customers satisfied. The watchdog recently surveyed almost 2000 New Zealanders to ask about their mobile and internet reliability, connection speed, ... More >>
Consumer NZ: Jetstar Misleading Passengers About Their Rights Under The Civil Aviation Act
Thursday, 13 October 2022, 5:44 am | Consumer NZ
Consumer NZ has lodged a complaint with the Commerce Commission alleging Jetstar is misleading passengers about their rights under the Civil Aviation Act and breaching the Fair Trading Act. “When flights are delayed or cancelled for reasons within ... More >>
Significant Power Savings Available For Savvy Shoppers
Tuesday, 4 October 2022, 6:18 am | Consumer NZ
Analysis from Consumer NZ has found that potential savings from switching electricity providers has gone up 24% in the past year, with the median saving now sitting at $385 a year. Data from comparison site Powerswitch found electricity prices are going ... More >>
Prospective Tenants Encouraged To Swap Private Information For A Place To Call Home
Tuesday, 27 September 2022, 6:10 am | Consumer NZ
Consumer NZ’s recent study of rental property managers found some prospective tenants were being asked, potentially unlawfully, to share more personal information than necessary in their property applications. The watchdog conducted a nationwide ... More >>
Consumer NZ Wants Supermarkets To Stop Dodgy ‘Specials’
Thursday, 22 September 2022, 6:12 am | Consumer NZ
Consumer NZ is calling on New Zealanders to send in examples of unclear or misleading pricing and promotions , so it can hold the supermarkets to account. “Whether it’s a multi-buy that works out to be the same price whether you buy one or five items, ... More >>
Unfair Terms And Conditions Ruining Residents’ Golden Years
Wednesday, 21 September 2022, 6:33 am | Consumer NZ
Consumer NZ is joining the Retirement Village Residents Association’s call for urgent changes to legislation to better protect residents from unfair terms and conditions. “Retirement villages promise the good life in your golden years,” Consumer NZ ... More >>
Flight Cancelled Or Delayed? Consumer NZ Wants Airlines To Be Upfront About Passenger Rights
Thursday, 15 September 2022, 6:20 am | Consumer NZ
Consumer NZ is campaigning for airlines to tell passengers about their rights when a flight is delayed or cancelled. The not-for-profit wants both Air New Zealand and Jetstar to provide clear, accurate and consistent information to passengers when ... More >>
How Consumer-friendly Is Your Telco Provider?
Tuesday, 13 September 2022, 10:13 am | Consumer NZ
Consumer NZ has reviewed the three biggest mobile providers – Spark, Vodafone and 2degrees – to see how easy it is for customers to monitor their phone spend and usage.The Commerce Commission engaged Consumer to undertake this independent ... More >>
Slip, Slop – Slap On The Wrist
Tuesday, 6 September 2022, 10:08 am | Consumer NZ
Australian skincare company Ego Pharmaceuticals has pleaded guilty to two charges under the Fair Trading Act (FTA), for making unsubstantiated claims on two sunscreens. The guilty plea comes after the Commerce Commission opened an investigation following ... More >>
Misleading Delivery Fees At Nando’s
Friday, 2 September 2022, 6:30 am | Consumer NZ
Consumer NZ is urging Nando’s customers to check whether their free delivery is as free as the company suggests. Customers of delivered food continue to be fed up with the lack of transparency and hidden information about delivery pricing. Earlier ... More >>
Consumer NZ Welcomes Push To Ensure Duopoly Opens Up Wholesale Access To Groceries
Wednesday, 24 August 2022, 1:21 pm | Consumer NZ
Consumer NZ welcomes today’s announcement on supermarket wholesale access from Commerce and Consumer Affairs Minister David Clark. Earlier this year, the not-for-profit petitioned the Government to go further than the Commerce Commission’s recommendations ... More >>
