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Consumer NZ - Latest News [Page 9]
Unfair Terms And Conditions Ruining Residents’ Golden Years
Wednesday, 21 September 2022, 6:33 am | Consumer NZ
Consumer NZ is joining the Retirement Village Residents Association’s call for urgent changes to legislation to better protect residents from unfair terms and conditions. “Retirement villages promise the good life in your golden years,” Consumer NZ ... More >>
Flight Cancelled Or Delayed? Consumer NZ Wants Airlines To Be Upfront About Passenger Rights
Thursday, 15 September 2022, 6:20 am | Consumer NZ
Consumer NZ is campaigning for airlines to tell passengers about their rights when a flight is delayed or cancelled. The not-for-profit wants both Air New Zealand and Jetstar to provide clear, accurate and consistent information to passengers when ... More >>
How Consumer-friendly Is Your Telco Provider?
Tuesday, 13 September 2022, 10:13 am | Consumer NZ
Consumer NZ has reviewed the three biggest mobile providers – Spark, Vodafone and 2degrees – to see how easy it is for customers to monitor their phone spend and usage.The Commerce Commission engaged Consumer to undertake this independent ... More >>
Slip, Slop – Slap On The Wrist
Tuesday, 6 September 2022, 10:08 am | Consumer NZ
Australian skincare company Ego Pharmaceuticals has pleaded guilty to two charges under the Fair Trading Act (FTA), for making unsubstantiated claims on two sunscreens. The guilty plea comes after the Commerce Commission opened an investigation following ... More >>
Misleading Delivery Fees At Nando’s
Friday, 2 September 2022, 6:30 am | Consumer NZ
Consumer NZ is urging Nando’s customers to check whether their free delivery is as free as the company suggests. Customers of delivered food continue to be fed up with the lack of transparency and hidden information about delivery pricing. Earlier ... More >>
Consumer NZ Welcomes Push To Ensure Duopoly Opens Up Wholesale Access To Groceries
Wednesday, 24 August 2022, 1:21 pm | Consumer NZ
Consumer NZ welcomes today’s announcement on supermarket wholesale access from Commerce and Consumer Affairs Minister David Clark. Earlier this year, the not-for-profit petitioned the Government to go further than the Commerce Commission’s recommendations ... More >>
Toilet Paper - The Bottom Line
Wednesday, 24 August 2022, 6:19 am | Consumer NZ
Consumer NZ put toilet paper to the test and found that a higher price doesn’t always equal higher quality. The top-scoring toilet paper was EarthSmart 100% Recycled Toilet Paper, closely followed by Soft Touch Ultra Soft Toilet Tissue. At 2.43¢ ... More >>
It's Now Illegal To Ignore 'Do Not Knock' Stickers
Tuesday, 16 August 2022, 6:08 am | Consumer NZ
Changes to the Fair Trading Act, which come into force today, mean door-to-door traders who ignore a ‘Do Not Knock’ sticker risk fines of up to $30,000. In addition to imposing fines, the courts can also order the cancellation or variation of a sales ... More >>
Your Rights If Your Air New Zealand Flight Is Rescheduled
Thursday, 11 August 2022, 1:39 pm | Consumer NZ
Air New Zealand has announced today it will be operating a reduced schedule, meaning flight changes are in the pipeline for many passengers already booked to fly. However, Consumer NZ is concerned Air New Zealand’s announcement omits important information ... More >>
Consumer NZ Survey Finds Struggling New Zealanders Are Turning To Prepay
Tuesday, 9 August 2022, 6:11 am | Consumer NZ
Consumer NZ’s energy survey has found people who struggle to pay their power bills are increasingly having their power disconnected - and turning to prepay power plans. In the survey, 28% of people who said they struggled to pay their bills over the ... More >>
New Zealand's Big Power Providers Fail To Satisfy Customers
Tuesday, 2 August 2022, 6:29 am | Consumer NZ
Consumer NZ’s latest electricity satisfaction survey has found that some of the big players continue to disappoint customers. Contact was found to be the worst for competitive pricing, for customer support and for resolving problems quickly. Consumer’s ... More >>
Freedom Furniture Fails To Deliver
Tuesday, 26 July 2022, 6:40 am | Consumer NZ
After a string of customer complaints about Freedom Furniture, Consumer NZ is advising shoppers not to put up with lengthy wait times, poor communication and broken promises. Auckland-based customer Debra describes her dealings with Freedom as “hands down ... More >>
Restaurants’ Hidden Delivery Fees Risk Breaching The Fair Trading Act
Friday, 15 July 2022, 6:08 am | Consumer NZ
Consumer NZ is urging hungry customers to watch out for hidden costs with their food deliveries. On top of delivery and service fees, restaurants around the country are also sneakily charging customers more for each item they get delivered. This ... More >>
Online Travel Agent eDreams Causing Nightmares
Thursday, 14 July 2022, 6:02 am | Consumer NZ
Consumer NZ is warning travellers to avoid online travel agent eDreams. The watchdog has received multiple complaints from customers who have had a hard time getting refunds and support from eDreams. Consumer recommends booking with a New Zealand-based ... More >>
Consumer NZ Welcomes Swift Moves From The Government To Address Lack Of Supermarket Competition
Wednesday, 6 July 2022, 2:20 pm | Consumer NZ
Consumer NZ welcomes the announcement that a Grocery Commissioner is set to be appointed, and the release of the consultation paper on the Grocery Code of Conduct. “This is one of many moving parts in response to the Commerce Commission’s market study ... More >>
Worse Than Water – The Laundry Detergents You Should Avoid, Plus The Best Buys
Tuesday, 28 June 2022, 6:48 am | Consumer NZ
Consumer NZ has put laundry detergents to the test and found that some perform no better than water. Essentials Laundry Liquid (2L), Value Laundry Detergent (2L) and Re-stor Concentrated Laundry Detergent Sheets Tropical Breeze (60 sheets) all performed ... More >>
Consumer NZ Tracked Returned Small Appliances And Found Some Go Straight To The Dump
Tuesday, 14 June 2022, 6:29 am | Consumer NZ
Consumer NZ launched an investigation to find out what happens to nearly new, but faulty, small appliances. Many appliances, such as mixers, blenders and toasters, are now sold with no repair advice and no spare parts available, making a longer ... More >>
Non-bank Funds Take The Top Spots For KiwiSaver Satisfaction
Monday, 13 June 2022, 6:19 am | Consumer NZ
Consumer NZ’s annual KiwiSaver satisfaction survey has found three funds stood out from the crowd, with Simplicity, Milford Funds and Generate taking out the top spots. Simplicity won for the third year in a row with 77% satisfaction, scoring ... More >>
Consumer NZ Sunscreen Results – If You’re Hitting The Slopes, Use Sunscreen You Can Trust
Friday, 10 June 2022, 6:10 am | Consumer NZ
Whether you’re considering hitting the slopes or going for a tropical winter holiday, it’s important to ensure you’ve got the right sun protection. Consumer NZ’s results are in for the final four sunscreens in its latest round of testing. Only ... More >>
Consumer NZ Welcomes Bold Steps By Government To Address Competition Issues In The Supermarket Sector
Monday, 30 May 2022, 3:20 pm | Consumer NZ
Consumer NZ welcomes today’s announcement from the Minister of Commerce and Consumer Affairs David Clark, indicating the Government will go beyond the Commerce Commission’s recommendations in the final report on the grocery sector. “It is beyond debate ... More >>
