Customer Experiences - Latest News [Page 1]

Increasing Demand for Customer Experience Expertise

Monday, 10 October 2016, 12:36 pm | Customer Experiences

Auckland retail and tourism businesses now have the opportunity to benefit from New Zealand’s leading Customer Experience development company Customer Experiences Ltd www.customerexperiences.co.nz due to the appointment of Auckland based David ... More >>

Who Are The Customer Experience Champions.....

Wednesday, 20 July 2016, 11:43 am | Customer Experiences

By 2020, customer experience will overtake price and product as the key brand differentiator.”-2020 report More >>

Customer experience more important than brand or Price

Thursday, 26 May 2016, 3:06 pm | Customer Experiences

Hamilton retailers need to focus on the quality and consistency of their customer experience if they want to compete in today’s market, according to Waikato customer experience expert Chris Bell. More >>

Exceeding Visitors’ Expectations a Must

Monday, 29 February 2016, 2:41 pm | Customer Experiences

Tourism is in an exciting and challenging growth faze that is seen to continue as Asian markets practically China expands. More >>

Customer Experience the Difference in 2016

Monday, 18 January 2016, 10:14 am | Customer Experiences

Customer service has been talked about consistently since the mid eighties to the extent that not only is business sick of hearing about it, most ignore the subject these days, This according to Chris Bell Managing Director of Customer Experiences ... More >>

Develop a Sustainable Competitive Advantage in 2016

Monday, 11 January 2016, 10:28 am | Customer Experiences

Business leaders are starting to realise that there is nothing more powerful than a totally committed organisation that is completely focused on both its people and customers. The reality is that there are not many of these businesses around. More >>

Future Retail Challenges

Wednesday, 19 August 2015, 9:06 am | Customer Experiences

Bricks and mortar retailers face a number of challenges right now. The greatest is to develop a customer experience that customers can’t get online or anywhere else for that matter. More >>

Vodafone’s CEO Responsible for Service

Tuesday, 17 February 2015, 11:28 am | Customer Experiences

Leading customer experience expert Chris Bell cannot remember the last time he was treated so badly as a customer by a service provider. More >>

Free Business Development Programme Still Not Enough....

Monday, 28 July 2014, 12:01 pm | Customer Experiences

A free fully supported customer experience development programme is still not enough to get SMEs to focus on a significant business development opportunity according to programme developer and Managing Director of Customer Experiences Chris Bell www.customerexperiences.co.nz More >>

Your Competitors Love Your Poor Customer Experience

Tuesday, 1 July 2014, 10:22 am | Customer Experiences

A recent RightNow survey found that sixty percent of customers changed suppliers due to poor experiences. More >>

A Quality Customer Experience Now Achievable

Tuesday, 1 April 2014, 12:28 pm | Customer Experiences

A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective. More >>

$41b Tourism Goal Relies On Improving Visitor Experience

Monday, 31 March 2014, 4:37 pm | Customer Experiences

New Zealand will struggle to achieve the Tourism Industry Association (TIA) aspiration of $41billion in earnings by 2025 unless businesses get serious about improving visitor experiences, says an industry training specialist. More >>

Growing Employee & Customer Loyalty a Must in 2014…..

Tuesday, 4 February 2014, 12:59 pm | Customer Experiences

Business leaders are starting to realise that there is nothing more powerful than an organisation completely focused on both its people and customers. The good news is that more organisations want to learn how to develop a long-term business culture ... More >>

Get the Tools Now to improve Your Service Experience

Thursday, 23 January 2014, 10:02 am | Customer Experiences

Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commoditised and price is the only competitive advantage most ... More >>

6 Reasons Why Business Must Focus on the Customer Experience

Thursday, 9 January 2014, 3:27 pm | Customer Experiences

A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective. More >>

A Powerful Business Development Resource Now Available FREE…

Monday, 6 January 2014, 4:34 pm | Customer Experiences

A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. However, only 13 percent knew how to develop such a strategy. More >>

Business Has the tools to improve Customer Service

Tuesday, 10 December 2013, 1:07 pm | Customer Experiences

Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commodities and price is the only competitive advantage business ... More >>

New Online Program Supports Visitor Experience Objectives

Thursday, 14 November 2013, 11:44 am | Customer Experiences

The NZ Tourism 2025 development team has put an emphasis on improving visitor experiences as a vital step to achieving ambitious revenue growth forecasts for the industry. More >>

Stand out from the Crowd……………

Monday, 11 November 2013, 2:58 pm | Customer Experiences

In today’s highly competitive and commoditized market business has two choices; continue to struggle in a “world of sameness” where the focus is on price as the only differentiator or develop a unique customer experience that delivers greater ... More >>

Business thinks it’s TOO hard…

Thursday, 31 October 2013, 12:33 pm | Customer Experiences

Developing a consistent quality customer experience is seen by the majority of organisations as too hard, in fact way to hard to even give it a go. More >>

 

 
 
 
 
 

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