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Customer Experiences - Latest News [Page 2]
Rental Car Companies Letting NZ Tourism Down
Monday, 15 July 2013, 4:47 pm | Customer Experiences
All I required on a very wet Queenstown morning was an umbrella to get me from the Airport terminal to my rental car or better still a staff member-suitably dressed, to bring my processed rental car to the terminal for me to drive off in. The result ... More >>
Business Excellence is the result of a People Focus
Friday, 12 July 2013, 11:47 am | Customer Experiences
It’s very clear that organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage. More >>
CEMNZ Launches a Unique Business Development Workshop
Monday, 27 May 2013, 10:31 am | Customer Experiences
Thinking that smart marketing laced with sharply discounted deals will replace disgruntled customers is no longer a sustainable business strategy in today’s highly competitive and commoditised economic environment. More >>
CEMNZ A Unique NZ Business Resource……
Monday, 20 May 2013, 12:02 pm | Customer Experiences
Two of New Zealand’s leading experts in customer care and customer experience management, in partnership with New Zealand Business magazine have launch a unique business resource that gives both SMEs and business advisors working in the areas ... More >>
A New Tourism Industry Focus
Tuesday, 16 April 2013, 5:18 pm | Customer Experiences
It has been abundantly clear for a number of years now that just focusing on the customer service development of frontline staff is not the way to improve visitor service and experience levels across the industry according to Chris Bell Managing ... More >>
Choice Gives Customers More Power….
Monday, 18 March 2013, 10:22 am | Customer Experiences
Excuse me you couldn’t recommend a company that fixes……… a recent Right Now customer survey found that 93 percent of us act on a customer’s recommendation over all other forms of advertising. More >>
A Powerful Business Development Resource Now Available FREE…
Thursday, 14 March 2013, 10:06 am | Customer Experiences
A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. However, only 13 percent knew how to develop such a strategy. More >>
Winners are Focused on Their People & Customers
Tuesday, 12 March 2013, 9:55 am | Customer Experiences
Name one organisation that wouldn’t like: • A competitive advantage that is difficult for competitors to copy. • A culture that builds strong internal and customer loyalty leading to more word of mouth recommendations. • A strategy that reduces marketing, ... More >>
Upskill, gain confidence,help customers better
Friday, 1 March 2013, 10:06 am | Customer Experiences
The most important people in your internal sales team can be the Customer service team... More >>
3 Options for Business Growth in 2013
Monday, 18 February 2013, 9:39 am | Customer Experiences
As we move into an increasingly competitive and commodity driven 2013 business, especially in the service industry, is struggling for ideas and strategies that will bring about growth and increased profitability. More >>
Empower Your People to Deliver Great Customer Experiences
Tuesday, 15 January 2013, 3:55 pm | Customer Experiences
The rules of management are changing especially around the areas of customer service and customer experience delivery. Those that are slow to change will be at a clear disadvantage More >>
Six Reasons To Develop a Customer Experience Strategy
Thursday, 27 December 2012, 2:17 pm | Customer Experiences
If you assume that what you have been doing in 2012 will be the best way forward in 2013, we urge you to think again for these six reasons. More >>
Customer Experience Not an Add-on
Monday, 10 December 2012, 9:31 am | Customer Experiences
Customer Experience Not an Add-on Regardless of the rhetoric around the importance of a customer focused culture most businesses see a customer experience strategy as a nice to have rather than a vital part of a successful business plan. More >>
Great Employee Experiences = Great Customer Experiences
Monday, 3 December 2012, 9:12 am | Customer Experiences
Great Employee Experiences = Great Customer Experiences According to a study on Customer Experience Management by the Aberdeen Group, customer retention is 82% for companies with a high level of customer engagement practices versus 24% for laggard ... More >>
Visitor Experience not Being Taken Seriously by Tourism
Monday, 26 November 2012, 9:59 am | Customer Experiences
Businesses within the tourism industry are still not making visitors their number one priority and as a result a concerning trend is developing that has the potential to significantly impact individual business performance and the overall industry. More >>
Customer Experience the Vital Piece of the Business Puzzle
Monday, 26 November 2012, 9:25 am | Customer Experiences
Business is still not making customers their number one priority and as a result a concerning trend is developing that has the potential to significantly impact business performance. More >>
NZ Small Business Missing Out
Tuesday, 30 October 2012, 11:32 am | Customer Experiences
A new unique online customer experience development program is taking off internationally but has had slow uptake from New Zealand business. More >>
A Powerful Customer Service Improvement Program
Friday, 26 October 2012, 9:10 am | Customer Experiences
Profit and growth are stimulated primarily by employee and customer loyalty. Loyalty is a direct result of exceeding customer’s expectations. Exceeding customers’ expectations is largely achieved by the value and quality of service provided to ... More >>
Do You Have a Customer Experience Plan?
Tuesday, 23 October 2012, 9:17 am | Customer Experiences
This question should be quickly followed by another important question; do you think you need such a plan? The answer to both these questions by most New Zealand businesses will be no. More >>
Don’t Visit NZ Unless You Speak English…..
Tuesday, 16 October 2012, 10:14 am | Customer Experiences
This is the message we are currently sending to visitors from our vitally important Asian growth markets. More >>
