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Customer Experiences - Latest News [Page 3]
Customer Experience NOT the Flavour of the Month
Monday, 1 October 2012, 8:59 am | Customer Experiences
Don’t even think about developing a customer experience strategy for your business unless your organisation is fully committed long-term. More >>
Time to Deliver Real Results in Tourism
Tuesday, 25 September 2012, 9:21 am | Customer Experiences
The anticipated merger of ATTTO, the Hospitality Standards Institute (HSI) and the Retail Institute is a timely opportunity for these ITOs to step back and take a good hard look at why they are not making more progress in raising service standards within ... More >>
Exceeding Visitors’ Expectations a Must
Thursday, 20 September 2012, 9:50 am | Customer Experiences
The future success of the tourism industry will be directly aligned with the consistency and quality of the experience delivered according to Chris Bell Managing Director of Customer Experiences a company that specialises in customer experience and service ... More >>
People before Technology
Monday, 17 September 2012, 9:51 am | Customer Experiences
A 2012 customer experience index survey has found that human interaction is the clear preference for New Zealanders over automated response systems and that is not about to change according to Chris Bell Managing Director of Customer Experiences ... More >>
The right strategies to improve business growth
Tuesday, 4 September 2012, 9:16 am | Customer Experiences
Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses. More >>
Customer Service Training At All Time Low………
Monday, 27 August 2012, 9:40 am | Customer Experiences
A recent Colmar Brunton – David Foreman training survey found only 17 percent received training related to customer service in the last 12 months. This result reflects the recent comments from John Key Minister of Tourism and Kevin Bowler CEO Tourism ... More >>
Business Thinks it’s TOO Hard…
Monday, 20 August 2012, 10:04 am | Customer Experiences
Developing a consistent quality customer experience is seen by the majority of organisations as too hard, in fact way to hard to even give it a go. More >>
Customer Service Training Alone is a Waste of Money……
Wednesday, 1 August 2012, 9:11 am | Customer Experiences
A quick fix approach to improving customer service is ineffective and a business cost rather than an important investment. The outdated practise of sending front-line teams to customer service training workshops is now understood by many businesses ... More >>
The Right People are Today’s Competitive Advantage
Monday, 23 July 2012, 9:30 am | Customer Experiences
The right people want to work for organisations that motivate and provide opportunities to be the very best they can be. The right people want to work for organisations that have a clear customer focus. The right people want to enjoy what they do, because ... More >>
Employee Disengagement Increases
Sunday, 22 July 2012, 4:33 pm | Customer Experiences
Results from a Right Management survey backs up what we have been warning for the last seven years. Disengagement levels are increasing; a massive 68% of non managers are disengaged while business leaders are more engaged than they have ever been. More >>
Business Now Has the Tools to Grow Customer Loyalty & Profit
Thursday, 19 July 2012, 8:57 am | Customer Experiences
Business Now Has the Tools to Grow Customer Loyalty & Profitability For many years now small businesses especially in the service sector have struggled to develop the strategies that result in the delivery of a quality customer experience More >>
Customers Watch Out For Better Service
Thursday, 12 July 2012, 9:10 am | Customer Experiences
Look after your customers by delivering consistent quality experiences and you stand a good chance of being one of a very small select number of businesses that are benefiting from increased customer loyalty and word of mouth recommendations. More >>
Customer Experience a Top Strategic Objective
Monday, 25 June 2012, 2:34 pm | Customer Experiences
Why is business not involving their people in the development and implementation of their customer experience strategy? More >>
Retailers Still Don’t Get It
Tuesday, 17 April 2012, 9:39 am | Customer Experiences
Provide an ordinary in store experience in today’s market and the chances of getting customers to visit your store are becoming increasingly less likely. More >>
Change the Leadership Focus to Deliver Excellence
Wednesday, 11 April 2012, 11:35 am | Customer Experiences
The rules of management when it comes to the development of a quality customer experience an experience that becomes an organisations sustainable competitive advantage are changing. More >>
Popular Free Business Download to END
Monday, 13 February 2012, 2:02 pm | Customer Experiences
A popular and unique customer experience development guide available as a free download www.customerexperiences.co.nz is to finish in the next few days. More >>
More Marketing Not the Answer…
Wednesday, 8 February 2012, 2:39 pm | Customer Experiences
A recent MYOB business survey found that the two main priorities for Christchurch businesses was understandably customer retention and customer acquisition. Many organisations interpret this as a need to spend more money on marketing and in many cases that ... More >>
Focus on Your Customer a Must in 2012
Monday, 23 January 2012, 1:19 pm | Customer Experiences
Less than 5 percent of New Zealand businesses have a clear customer experience strategy in place. This number decreases dramatically for smaller organisations. More >>
The Number One Business Mistake – by Chris Bell
Monday, 16 January 2012, 11:03 am | Customer Experiences
I am often asked what the one thing is that’s holding business back from developing and capitalising on a consistently delivered quality customer experience. More >>
Customer Experience a Major Business Focus in 2012
Monday, 9 January 2012, 2:39 pm | Customer Experiences
I have a question for you. Do you think you would be more likely to support a strategy that you had some input into or one that was entirely someone else’s creation that required your support to be successful? More >>
