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Customer Experiences - Latest News [Page 6]
Business is Still Not Listening to Customers….
Thursday, 18 February 2010, 2:24 pm | Customer Experiences
Customer Experiences Managing Director Chris Bell, is predicting that 2010 will be “The Year of the Customer”. Businesses must understand that in today’s economy the customer is very much in charge and those not working on better level of service ... More >>
Top 12 Business Challenges in 2010
Monday, 25 January 2010, 11:09 am | Customer Experiences
There has been plenty of talk lately about the changes businesses will need to make if they are to see growth in 2010. Customer Experiences Managing Director Chris Bell has listed 12 areas that business will need to gain a greater understanding of if ... More >>
Customer Service Training Wasted
Monday, 11 January 2010, 10:37 am | Customer Experiences
Why, with all the money spent on Customer Service training is customer service struggling to meet customer expectations? Right now business is investing less in the development of front-line customer service skills at a time when the quality of customer service ... More >>
A Powerful Formula for Business Success
Wednesday, 6 January 2010, 10:08 am | Customer Experiences
Right now businesses need to be seriously planning how they will profitably grow in 2010 More >>
A Powerful Formula for Business Success
Monday, 14 December 2009, 10:07 am | Customer Experiences
Both serious questions being asked by Customer Experiences Managing Director, Chris Bell. “We know our productivity performance has been lagging behind the OECD and we know, from a recent survey, that 57 percent of Kiwi employees are disengaged at ... More >>
A New Exclusive Business Club……..
Tuesday, 8 December 2009, 10:22 am | Customer Experiences
Managing Director Chris Bell said the 1% Club was set up to celebrate and reward those companies that have a totally customer focused leadership and are consistently delivering a high quality customer experience. More >>
Chris Bell on Fixing Customer Service Woes
Monday, 16 November 2009, 11:06 am | Customer Experiences
The experience a customer or client has with your company doesn’t just rest with frontline staff – it is a reflection of every facet of your business. This means everything from the word of mouth recommendation to your website, brochure, advertising, ... More >>
Customer Experiences: Mistakes and Solutions
Wednesday, 11 November 2009, 4:36 pm | Customer Experiences
Stories of lousy customer service far outnumber good experiences. But in today’s fiercely price competitive market, it is outstanding customer experiences, which will be the point of difference for businesses. Succeeding in business is a straightforward ... More >>
Public sector needs to step up and lead
Wednesday, 9 September 2009, 12:34 pm | Customer Experiences
The public sector should be our business role model, leading the way and implementing more effective process, increasing productivity and saving money whilst maintaining superior service at the front counter, a leading skill development provider Chris ... More >>
The Most Powerful Form of Advertising
Monday, 24 August 2009, 10:04 am | Customer Experiences
‘Word-of-mouth is the most powerful advertising tool your company can have according to Chris Bell from Customer Experiences More >>
Top Retailer Leads the Way from Te Kuiti
Monday, 17 August 2009, 11:47 am | Customer Experiences
Every town needs something which sets it apart, a hallmark which brings people back time and time again. One business expert believes Te Kuiti could put itself on the map as a destination where the seemingly ordinary is turned into the extraordinary. More >>
Leadership & Culture- Increases Productivity
Monday, 10 August 2009, 8:55 am | Customer Experiences
There is a lot of talk at the moment regarding New Zealand’s productivity but little focus on the two areas that will have the greatest impact according to Chris Bell, Managing Director of Customer Experiences a company specialising in business ... More >>
Break out of the World of Sameness or Struggle…
Monday, 3 August 2009, 2:51 pm | Customer Experiences
Businesses without a Customer Focus Will Struggle as the economy improves. Those who think that slashing prices will ensure they survive the economic rigours of the next two years should think again. Chris Bell Managing Director of Customer Experiences ... More >>
Call for action on customer service
Monday, 7 July 2008, 4:04 pm | Customer Experiences
New Zealand must urgently take steps to improve its service industry ahead of the 2011 World Cup. More >>
