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Customer Experiences - Latest News [Page 5]
.Testing Our Resilience and View of the Future
Monday, 7 March 2011, 10:02 am | Customer Experiences
It’s difficult to see the opportunities as I sit in my Christchurch office listening to business people as they share their challenges. I’m sure some will understandably throw in the towel after this latest quake, some will be praying for a hand up from ... More >>
Five Dead Certs Business Can Bank on In 2011
Thursday, 17 February 2011, 9:51 am | Customer Experiences
This year has started with a high degree of uncertainty however there a number of areas that business can be very certain about according to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of high quality ... More >>
Separating the best from the rest
Tuesday, 15 February 2011, 9:36 am | Customer Experiences
Breaking news – your customers are in control they have all the power and their voices are now being heard around the planet. More >>
Short-term business strategies a danger in 2011
Monday, 24 January 2011, 11:40 am | Customer Experiences
Short term quick fix thinking must go in 2011 if business is to make any sustainable progress, this according to Chris Bell Managing Director Customer Experiences an organisation specialising in the development of high quality customer experiences. More >>
This is costing NZ business billions……
Friday, 21 January 2011, 10:41 am | Customer Experiences
Where does business culture come from? It’s not a trick question- in fact it’s a question that many answer correctly -business culture comes from leadership. The real question is, if so many know the source of business culture why do we get leadership ... More >>
Businesses without a customer focus will struggle 2011
Wednesday, 19 January 2011, 11:37 am | Customer Experiences
Businesses who think that slashing prices will ensure they survive the down turn in consumer spending in 2011 will need to think again. That’s according to Chris Bell, head of a Customer Experiences, a company that specialises in helping businesses ... More >>
Businesses without a customer focus will struggle 2011
Wednesday, 19 January 2011, 9:52 am | Customer Experiences
Businesses who think that slashing prices will ensure they survive the down turn in consumer spending in 2011 will need to think again. That’s according to Chris Bell, head of a Customer Experiences, a company that specialises in helping businesses ... More >>
Tourism Training Organisation Out of Touch for RWC
Tuesday, 11 January 2011, 11:06 am | Customer Experiences
From the comments by ATTTOs CEO Elizabeth Valentine in the Sunday Star Times article “Business savvy vital for cup legacy” it is clear that this key industry training organisation is way out of touch with 21st century customer service development methodologies. More >>
Focusing on the right strategies to improve growth
Wednesday, 20 October 2010, 3:48 pm | Customer Experiences
Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses. More >>
The Ultimate Business
Monday, 16 August 2010, 10:28 am | Customer Experiences
How would you like to lead or work for a business that has the following qualities? More >>
What’s Business Doing Wrong…..
Monday, 2 August 2010, 9:23 am | Customer Experiences
There are a number of reasons why business is not delivering better quality customer experiences and in continuing tough business conditions, there has been little improvement according to Chris Bell Managing Director Customer Experiences, a company that specialises ... More >>
Business is slowly waking up…
Sunday, 25 July 2010, 11:15 am | Customer Experiences
Some organisations are starting to improve their customer focus and look for more creative ways to add greater value to what they offer customers, but many still have a long way to go if the goal of consistently exceeding customer expectations is reached. More >>
Customers Will Get Better Service…….
Monday, 19 July 2010, 9:30 am | Customer Experiences
There is light at the end of the tunnel if business takes advantage of a new resource designed to give customer service managers and business owners the skills to develop and implement their own high quality customer experience strategy. More >>
Customer Service Training Not a Priority
Monday, 12 July 2010, 1:44 pm | Customer Experiences
The quality of customer service is on the decline- not good news for service industries including those that will play a major role during the Rugby World Cup. This is according to Chris Bell, Managing Director of Customer Experiences a company that specialises ... More >>
The Only Metric That Counts
Sunday, 4 July 2010, 1:49 pm | Customer Experiences
At the recent Hotel Industry Conference key note speaker and CEO of Desticorp Anna Pollock highlighted yet again the need to be totally focused on ensuring that visitors to this country return home as advocates. More >>
Ordinary Customer Experiences Not Good Enough
Monday, 28 June 2010, 9:55 am | Customer Experiences
New research has highlighted why customers are not receiving better customer experiences and it backs up what we have been saying for sometime according to Chris Bell Managing Director of Customer Experiences a company that specialises in customer experience ... More >>
Customer Satisfaction- Out, Recommendation In
Wednesday, 23 June 2010, 1:37 pm | Customer Experiences
A satisfied customer is no longer enough if a business is to grow, retain customers and benefit from customer word of mouth referrals according to Chris Bell Managing Director of Customer Experiences Bell said a satisfied customer is defined as having ... More >>
Mid Canterbury Mountain Bike Race
Sunday, 20 June 2010, 10:12 pm | Customer Experiences
The Mayfield Lions Club, organisers of the extremely successful Mt Somers Classic Mountain Bike Race, are the first mountain bike race promoters in the country to use Customer Experience Tracker, a new event improvement resource, developed by two ... More >>
Customer Service Training a Waste of Time
Tuesday, 25 May 2010, 11:33 am | Customer Experiences
A leading customer experience developer is urging business to stop spending money on front-line customer service workshops and start focusing on a longer term strategic approach to improving the quality of a total customer experience rather than just ... More >>
The Single Most Important Factor….
Monday, 26 April 2010, 1:01 pm | Customer Experiences
I have yet to come across an organisation that doesn’t talk about their commitment to the customer and the quality of their customer service. Many organisations proudly show me their recent customer satisfaction survey results. More >>
