Insurance and Financial Services Ombudsman

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Insurance and Financial Services Ombudsman - Latest News [Page 1]

Woman Gets $40k More After Disputing Insurer’s Decision

Thursday, 21 November 2024, 9:38 pm | Insurance and Financial Services Ombudsman

This case shows just how important having reliable, expert evidence is when something like the scope of works is disputed. More >>

Record Year Of Complaints To The IFSO Scheme

Monday, 12 August 2024, 10:34 am | Insurance and Financial Services Ombudsman

Karen Stevens, the Insurance & Financial Services Ombudsman, says that most people contacted the IFSO Scheme about customer service issues and delays. More >>

$920 Fridge Leads To $10,000 Debt

Monday, 5 August 2024, 10:22 am | Insurance and Financial Services Ombudsman

For money month this year, the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) is highlighting the issue of unsuitable lending, where consumers are given higher loans than they need. More >>

Are Your Prescription Drugs Likely To Cause Problems For Your Car Insurance?

Thursday, 18 July 2024, 2:42 pm | Insurance and Financial Services Ombudsman

A recent investigation by the IFSO Scheme, which resolves customer complaints about insurance and financial services, has brought sleeping pills into the spotlight. More >>

Ombudsman Urges People To Follow Rules For Driving On Beaches

Wednesday, 13 March 2024, 9:51 am | Insurance and Financial Services Ombudsman

Consumers should take care to avoid circumstances that could result in an insurance claim, says the Insurance & Financial Services Ombudsman Karen Stevens. This comes after a driver lost his vehicle after driving into the sea to wash its underside. ... More >>

Be Careful When Taking ‘payment Holidays’ Over The Festive Season - Financial Ombudsman

Monday, 20 November 2023, 10:05 am | Insurance and Financial Services Ombudsman

As we head into the festive season, many people may be tempted to take up a ‘payment holiday’ on loans to help ease financial pressure. However, Financial Ombudsman, Susan Taylor, is reminding consumers they might just end up paying more in the long ... More >>

Severe Weather Warnings Prompt Insurance Warning

Tuesday, 12 July 2022, 5:41 pm | Insurance and Financial Services Ombudsman

With severe weather warnings issued in many areas of New Zealand, the Insurance & Financial Services Ombudsman (IFSO), Karen Stevens, says now’s the time to be prepared. “Use your time now to minimise potential weather damage,” says ... More >>

IFSO Scheme Welcomes Commissioners Teresa Tepania-Ashton And Kendall Flutey

Friday, 12 June 2020, 9:06 am | Insurance and Financial Services Ombudsman

The Insurance & Financial Services Ombudsman Scheme is delighted to welcome new IFSO Scheme Commissioners: Māori Women’s Leadership Inc CEO, Teresa Tepania-Ashton, and Founder and CEO of financial literacy platform Banqer, Kendall Flutey. “Teresa ... More >>

COVID-19 (Coronavirus) And Travel: Contact Your Airline, Travel Agent And Insurer

Saturday, 7 March 2020, 5:26 pm | Insurance and Financial Services Ombudsman

Insurance & Financial Services Ombudsman (IFSO), Karen Stevens, says check with your airline, your travel agent and your travel insurer before you cancel, change or make travel plans. “At the IFSO Scheme we’re receiving a lot of calls from ... More >>

IFSO Scheme releases 2019 Annual Report

Thursday, 12 September 2019, 9:20 am | Insurance and Financial Services Ombudsman

The IFSO Scheme Annual Report, released today, reveals a small increase in complaints (322, up from 320 the previous year) and a significant increase in complaint enquiries (3,805, up from 3,357 the previous year) in 2018-2019. More >>

Holiday season! Insurance tips for overseas trips

Wednesday, 19 December 2018, 4:13 pm | Insurance and Financial Services Ombudsman

With a record number of Kiwis now travelling overseas – New Zealanders took 2.9 million overseas trips in 2017 – having, and understanding, travel insurance is a must. More >>

Wellington Hosts a Major Ombudsman Conference

Monday, 21 May 2018, 10:23 am | Insurance and Financial Services Ombudsman

Over 100 Ombudsmen and staff will come together in Wellington this week for the biennial conference of the Australian and New Zealand Ombudsman Association (ANZOA). More >>

Contact your insurer before you clean up

Wednesday, 11 April 2018, 1:03 pm | Insurance and Financial Services Ombudsman

As wild weather continues, Insurance & Financial Services Ombudsman, Karen Stevens, says take preventative measures at home and on the roads, photograph any damage and contact your insurer before you clean up. More >>

Contact your insurer before you clean up

Wednesday, 11 April 2018, 1:01 pm | Insurance and Financial Services Ombudsman

Uninsured drivers 10% of IFSO Scheme contacts

Wednesday, 4 April 2018, 2:04 pm | Insurance and Financial Services Ombudsman

Uninsured drivers 10% of IFSO Scheme contacts 4 April 2018 10% of all enquiries to the IFSO Scheme are from uninsured drivers who have been in car accidents. The IFSO Scheme has produced a consumer info sheet to explain the issues. “If you own ... More >>

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