Insurance and Financial Services Ombudsman

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Insurance and Financial Services Ombudsman - Latest News [Page 2]

IFSO Scheme releases 2019 Annual Report

Thursday, 12 September 2019, 9:20 am | Insurance and Financial Services Ombudsman

The IFSO Scheme Annual Report, released today, reveals a small increase in complaints (322, up from 320 the previous year) and a significant increase in complaint enquiries (3,805, up from 3,357 the previous year) in 2018-2019. More >>

Holiday season! Insurance tips for overseas trips

Wednesday, 19 December 2018, 4:13 pm | Insurance and Financial Services Ombudsman

With a record number of Kiwis now travelling overseas – New Zealanders took 2.9 million overseas trips in 2017 – having, and understanding, travel insurance is a must. More >>

Wellington Hosts a Major Ombudsman Conference

Monday, 21 May 2018, 10:23 am | Insurance and Financial Services Ombudsman

Over 100 Ombudsmen and staff will come together in Wellington this week for the biennial conference of the Australian and New Zealand Ombudsman Association (ANZOA). More >>

Contact your insurer before you clean up

Wednesday, 11 April 2018, 1:03 pm | Insurance and Financial Services Ombudsman

As wild weather continues, Insurance & Financial Services Ombudsman, Karen Stevens, says take preventative measures at home and on the roads, photograph any damage and contact your insurer before you clean up. More >>

Contact your insurer before you clean up

Wednesday, 11 April 2018, 1:01 pm | Insurance and Financial Services Ombudsman

Uninsured drivers 10% of IFSO Scheme contacts

Wednesday, 4 April 2018, 2:04 pm | Insurance and Financial Services Ombudsman

Uninsured drivers 10% of IFSO Scheme contacts 4 April 2018 10% of all enquiries to the IFSO Scheme are from uninsured drivers who have been in car accidents. The IFSO Scheme has produced a consumer info sheet to explain the issues. “If you own ... More >>

Stay Safe and Insured Over the Easter Break

Wednesday, 28 March 2018, 9:43 am | Insurance and Financial Services Ombudsman

Insurance & Financial Services Ombudsman Karen Stevens is reminding Easter travellers to check their homes, cars and insurance policies before hitting the road. More >>

Summer Travel Checklist

Friday, 8 December 2017, 10:25 am | Insurance and Financial Services Ombudsman

8 December 2017- Unexpected disasters can interfere with travel plans, and that is what travel insurance is for – to cover you for the unexpected, says Insurance & Financial Services Ombudsman, Karen Stevens. More >>

22nd Annual Report released

Thursday, 21 September 2017, 9:28 am | Insurance and Financial Services Ombudsman

Complaints to the Insurance & Financial Services Ombudsman Scheme are the highest they have been in nearly 20 years, but this is not all bad news. More >>

Check your car before you travel

Thursday, 13 April 2017, 10:08 am | Insurance and Financial Services Ombudsman

Insurance & Financial Services Ombudsman Karen Stevens is reminding all Easter travellers to check their cars before hitting the road. More >>

Consumers still surprised by insurance excesses

Wednesday, 8 March 2017, 11:01 am | Insurance and Financial Services Ombudsman

Many people are still surprised by having to pay an excess on their insurance claim, says Insurance & Financial Services Ombudsman, Karen Stevens. More >>

Homeowners face insurance shortfalls after earthquakes

Thursday, 16 February 2017, 12:43 pm | Insurance and Financial Services Ombudsman

Growing concern about under-insured earthquake-damaged homes in the Kaikoura region is an acute reminder to check your house insurance policy to make sure you have enough cover. More >>

Waitangi weekend travellers: check your car and take care

Thursday, 2 February 2017, 12:27 pm | Insurance and Financial Services Ombudsman

“Driving carefully is the most important thing over Waitangi weekend,” says Insurance & Financial Services Ombudsman Karen Stevens. “But we also recommend taking the following steps to ensure you’re insured, if anything does go wrong.” More >>

Take stock before holiday season

Tuesday, 20 December 2016, 4:25 pm | Insurance and Financial Services Ombudsman

20 December 2016 It is smart to take stock before the holiday season, and take steps to ensure you are insured, should anything go wrong. More >>

First steps for making a claim for EQ damage (IFSO Scheme)

Thursday, 1 December 2016, 2:08 pm | Insurance and Financial Services Ombudsman

The aftermath of earthquakes can be even more stressful if people don’t know how to make an insurance claim or seek additional help, says Insurance & Financial Services Ombudsman, Karen Stevens. The IFSO Scheme has recommended steps for individuals, ... More >>

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