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Kiwihost - Latest News [Page 1]

The brand we have loved for 25 years

Tuesday, 3 March 2015, 9:22 am | Kiwihost

KiwiHost, New Zealand's leading provider of customer service and business training, is celebrating its 25th anniversary. Over these 25 years of business, KiwiHost's commitment to customer service has remained its highest priority. More >>

New Zealand’s worst customer service industries revealed

Monday, 14 April 2014, 3:55 pm | Kiwihost

New Zealand’s worst customer service industries revealed Industries that rate the worst for customer service in New Zealand are Government agencies and local councils, and telecommunications, utilities and insurance companies. Customer service satisfaction ... More >>

Customers hit back with social media

Wednesday, 14 November 2012, 5:00 pm | Kiwihost

People under 25 are almost twice as likely to use social media to tell other people about a negative customer service experience. More >>

Industry delivers shocking customer service levels

Friday, 9 November 2012, 11:21 am | Kiwihost

Customer service in New Zealand is getting worse according to 36 per cent of Kiwis, while “happiness ratings” are plumbing the depths for Government, ISPs and particularly the telecommunications industry. More >>

Cheap grumpy Kiwis a higher RWC risk than greedy Kiwis

Thursday, 1 September 2011, 11:25 am | Kiwihost

Businesses should be allowed to charge high prices during the Rugby World Cup or we risk New Zealand being perceived of as ‘cheap and grumpy’, says the country’s oldest established customer service expert. More >>

New Zealanders want faster response times

Monday, 21 June 2010, 3:11 pm | Kiwihost

Increasingly time poor New Zealanders are demanding faster response times from organisations they deal with, according to findings of the latest annual KiwiHost/JRA Customer Service Pulse. More >>

2009 NZIM Business Challenge Champions Found

Tuesday, 1 December 2009, 2:48 pm | Kiwihost

Congratulations to Holmes Consulting Group for their victory in the 2009 NZIM Business Challenge. A very successful return to the competition, after a six year absence! More >>

KiwiHost exports Kiwi customer service know-how

Thursday, 18 June 2009, 4:08 pm | Kiwihost

Customer service the Kiwi way is due to be rolled out across the Tasman after KiwiHost New Zealand announced they have acquired a 50% stake in the Australian Retailers Association (ARA) owned brand, AussieHost Australia. More >>

Telco industry 'cops it' for accountability

Monday, 23 March 2009, 11:04 am | Kiwihost

The biggest frustration for customers of the telecommunications industry – rated the worst for customer service in the recent KiwiHost/JRA Customer Service Pulse – was ‘not being able to get hold of the right person to take responsibility ... More >>

Two out of three not happy with customer service

Thursday, 5 March 2009, 2:52 pm | Kiwihost

The three things New Zealanders hate the most about bad customer service are inefficient telephone systems, retail staff who are more interested in chatting amongst themselves and no one taking responsibility for following up on inquiries. More >>

Free customer service training for politicians

Monday, 20 October 2008, 4:22 pm | Kiwihost

KiwiHost is offering a complimentary customer service training workshop – titled ‘Well Done is Better Than Well Said’ to all New Zealand politicians who are successfully elected to parliament in the November elections. More >>

Business warned to brace for tough customers

Friday, 26 September 2008, 3:09 pm | Kiwihost

Business is being warned to expect customers to become more demanding as tough times set in. More >>

How often is a business allowed to 'stuff up'

Tuesday, 9 September 2008, 9:23 am | Kiwihost

How often is a business allowed to 'stuff up' before the average Kiwi is 'fed up'? - Customer service pulse aims to find out More >>

NZ businesses need to integrate with immigrants

Friday, 6 June 2008, 11:53 am | Kiwihost

When it comes to immigrant groups, it is New Zealand businesses which should be ‘integrating’ with the diverse cultural needs of those groups, rather than the other way around. More >>

Don’t be in too much of a hurry to help customers

Wednesday, 9 April 2008, 9:42 am | Kiwihost

The question ‘can I help you?’ was once a golden rule of good customer service, but now days most people find it irritating. More >>

‘Feedback’ sharp lesson in customer service

Monday, 25 February 2008, 5:33 pm | Kiwihost

It’s called ‘feedback’ – an internet phenomenon started by the likes of TradeMe – and it means the average Kiwi can find their name ‘turned to mud in a heartbeat’ if their customer service is not up to scratch, and the same applies to the average ... More >>

Kiwi Customers Send Clear Message

Thursday, 6 December 2007, 10:43 am | Kiwihost

Women and the under-30’s are more likely to be satisfied with standards of customer service in New Zealand than older males. And, according to the first annual Kiwihost/JRA Perceptions of Customer Service in NZ survey, only 33 percent of respondents are ... More >>

Personalised Customer Service counts

Thursday, 6 December 2007, 10:03 am | Kiwihost

Women and the under-30’s are more likely to be satisfied with standards of customer service in New Zealand than older males. More >>

A bit of sympathy goes down well

Tuesday, 2 October 2007, 10:02 am | Kiwihost

Customers don’t have high expectations of business, but a bit of sympathy goes down well More >>

Ordinary Kiwis urged to have their say in survey

Monday, 24 September 2007, 5:02 pm | Kiwihost

Customer Service Week an ideal time for consumers to have their say in the first annual KiwiHost /JRA Perceptions of Customer Service in New Zealand Survey Ordinary Kiwis are being urged to have their say on customer service in New Zealand – particularly ... More >>

 

 
 
 
 
 

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