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Kiwihost - Latest News [Page 1]
The brand we have loved for 25 years
Tuesday, 3 March 2015, 9:22 am | Kiwihost
KiwiHost, New Zealand's leading provider of customer service and business training, is celebrating its 25th anniversary. Over these 25 years of business, KiwiHost's commitment to customer service has remained its highest priority. More >>
New Zealand’s worst customer service industries revealed
Monday, 14 April 2014, 3:55 pm | Kiwihost
New Zealand’s worst customer service industries revealed Industries that rate the worst for customer service in New Zealand are Government agencies and local councils, and telecommunications, utilities and insurance companies. Customer service satisfaction ... More >>
Customers hit back with social media
Wednesday, 14 November 2012, 5:00 pm | Kiwihost
People under 25 are almost twice as likely to use social media to tell other people about a negative customer service experience. More >>
Industry delivers shocking customer service levels
Friday, 9 November 2012, 11:21 am | Kiwihost
Customer service in New Zealand is getting worse according to 36 per cent of Kiwis, while “happiness ratings” are plumbing the depths for Government, ISPs and particularly the telecommunications industry. More >>
Cheap grumpy Kiwis a higher RWC risk than greedy Kiwis
Thursday, 1 September 2011, 11:25 am | Kiwihost
Businesses should be allowed to charge high prices during the Rugby World Cup or we risk New Zealand being perceived of as ‘cheap and grumpy’, says the country’s oldest established customer service expert. More >>
New Zealanders want faster response times
Monday, 21 June 2010, 3:11 pm | Kiwihost
Increasingly time poor New Zealanders are demanding faster response times from organisations they deal with, according to findings of the latest annual KiwiHost/JRA Customer Service Pulse. More >>
2009 NZIM Business Challenge Champions Found
Tuesday, 1 December 2009, 2:48 pm | Kiwihost
Congratulations to Holmes Consulting Group for their victory in the 2009 NZIM Business Challenge. A very successful return to the competition, after a six year absence! More >>
KiwiHost exports Kiwi customer service know-how
Thursday, 18 June 2009, 4:08 pm | Kiwihost
Customer service the Kiwi way is due to be rolled out across the Tasman after KiwiHost New Zealand announced they have acquired a 50% stake in the Australian Retailers Association (ARA) owned brand, AussieHost Australia. More >>
Telco industry 'cops it' for accountability
Monday, 23 March 2009, 11:04 am | Kiwihost
The biggest frustration for customers of the telecommunications industry – rated the worst for customer service in the recent KiwiHost/JRA Customer Service Pulse – was ‘not being able to get hold of the right person to take responsibility ... More >>
Two out of three not happy with customer service
Thursday, 5 March 2009, 2:52 pm | Kiwihost
The three things New Zealanders hate the most about bad customer service are inefficient telephone systems, retail staff who are more interested in chatting amongst themselves and no one taking responsibility for following up on inquiries. More >>
Free customer service training for politicians
Monday, 20 October 2008, 4:22 pm | Kiwihost
KiwiHost is offering a complimentary customer service training workshop – titled ‘Well Done is Better Than Well Said’ to all New Zealand politicians who are successfully elected to parliament in the November elections. More >>
Business warned to brace for tough customers
Friday, 26 September 2008, 3:09 pm | Kiwihost
Business is being warned to expect customers to become more demanding as tough times set in. More >>
How often is a business allowed to 'stuff up'
Tuesday, 9 September 2008, 9:23 am | Kiwihost
How often is a business allowed to 'stuff up' before the average Kiwi is 'fed up'? - Customer service pulse aims to find out More >>
NZ businesses need to integrate with immigrants
Friday, 6 June 2008, 11:53 am | Kiwihost
When it comes to immigrant groups, it is New Zealand businesses which should be ‘integrating’ with the diverse cultural needs of those groups, rather than the other way around. More >>
Don’t be in too much of a hurry to help customers
Wednesday, 9 April 2008, 9:42 am | Kiwihost
The question ‘can I help you?’ was once a golden rule of good customer service, but now days most people find it irritating. More >>
‘Feedback’ sharp lesson in customer service
Monday, 25 February 2008, 5:33 pm | Kiwihost
It’s called ‘feedback’ – an internet phenomenon started by the likes of TradeMe – and it means the average Kiwi can find their name ‘turned to mud in a heartbeat’ if their customer service is not up to scratch, and the same applies to the average ... More >>
Kiwi Customers Send Clear Message
Thursday, 6 December 2007, 10:43 am | Kiwihost
Women and the under-30’s are more likely to be satisfied with standards of customer service in New Zealand than older males. And, according to the first annual Kiwihost/JRA Perceptions of Customer Service in NZ survey, only 33 percent of respondents are ... More >>
Personalised Customer Service counts
Thursday, 6 December 2007, 10:03 am | Kiwihost
Women and the under-30’s are more likely to be satisfied with standards of customer service in New Zealand than older males. More >>
A bit of sympathy goes down well
Tuesday, 2 October 2007, 10:02 am | Kiwihost
Customers don’t have high expectations of business, but a bit of sympathy goes down well More >>
Ordinary Kiwis urged to have their say in survey
Monday, 24 September 2007, 5:02 pm | Kiwihost
Customer Service Week an ideal time for consumers to have their say in the first annual KiwiHost /JRA Perceptions of Customer Service in New Zealand Survey Ordinary Kiwis are being urged to have their say on customer service in New Zealand – particularly ... More >>
