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Consumer NZ - Latest News [Page 5]
Some Electricity Retailers Need To Sharpen Their Pencils When It Comes To Price
Thursday, 3 November 2022, 6:15 am | Consumer NZ
Consumers are facing rising power costs at a time when some electricity retailers are enjoying ever-increasing profits. Consumer NZ is warning New Zealanders that more price rises are on the way. From November, customers of Genesis and Contact ... More >>
'Please Hold, Caller' – Consumer NZ Investigates Call Wait Times
Monday, 31 October 2022, 6:47 am | Consumer NZ
Consumer NZ has taken one for the team and investigated which major New Zealand companies keep their customers waiting the longest for support via their contact centres. Wait times varied from a short and sweet 15 seconds to heading on for an ... More >>
Add-on Car Insurance Products Offer Meagre Benefits To Consumers
Tuesday, 25 October 2022, 6:08 am | Consumer NZ
Consumer NZ is warning people to watch out for the hard sell of add-on insurances when buying a car. Between 2018 and 2020, New Zealanders paid out about $442 million in premiums for add-on insurance at car yards. Only $128 million was paid out in ... More >>
Consumer NZ: Smaller Providers Delivering Higher Levels Of Mobile And Internet Customer Satisfaction
Monday, 17 October 2022, 5:37 am | Consumer NZ
Consumer NZ has found the smaller mobile and internet providers are doing a better job of keeping their customers satisfied. The watchdog recently surveyed almost 2000 New Zealanders to ask about their mobile and internet reliability, connection speed, ... More >>
Consumer NZ: Jetstar Misleading Passengers About Their Rights Under The Civil Aviation Act
Thursday, 13 October 2022, 5:44 am | Consumer NZ
Consumer NZ has lodged a complaint with the Commerce Commission alleging Jetstar is misleading passengers about their rights under the Civil Aviation Act and breaching the Fair Trading Act. “When flights are delayed or cancelled for reasons within ... More >>
Significant Power Savings Available For Savvy Shoppers
Tuesday, 4 October 2022, 6:18 am | Consumer NZ
Analysis from Consumer NZ has found that potential savings from switching electricity providers has gone up 24% in the past year, with the median saving now sitting at $385 a year. Data from comparison site Powerswitch found electricity prices are going ... More >>
Prospective Tenants Encouraged To Swap Private Information For A Place To Call Home
Tuesday, 27 September 2022, 6:10 am | Consumer NZ
Consumer NZ’s recent study of rental property managers found some prospective tenants were being asked, potentially unlawfully, to share more personal information than necessary in their property applications. The watchdog conducted a nationwide ... More >>
Consumer NZ Wants Supermarkets To Stop Dodgy ‘Specials’
Thursday, 22 September 2022, 6:12 am | Consumer NZ
Consumer NZ is calling on New Zealanders to send in examples of unclear or misleading pricing and promotions , so it can hold the supermarkets to account. “Whether it’s a multi-buy that works out to be the same price whether you buy one or five items, ... More >>
Unfair Terms And Conditions Ruining Residents’ Golden Years
Wednesday, 21 September 2022, 6:33 am | Consumer NZ
Consumer NZ is joining the Retirement Village Residents Association’s call for urgent changes to legislation to better protect residents from unfair terms and conditions. “Retirement villages promise the good life in your golden years,” Consumer NZ ... More >>
Flight Cancelled Or Delayed? Consumer NZ Wants Airlines To Be Upfront About Passenger Rights
Thursday, 15 September 2022, 6:20 am | Consumer NZ
Consumer NZ is campaigning for airlines to tell passengers about their rights when a flight is delayed or cancelled. The not-for-profit wants both Air New Zealand and Jetstar to provide clear, accurate and consistent information to passengers when ... More >>
How Consumer-friendly Is Your Telco Provider?
Tuesday, 13 September 2022, 10:13 am | Consumer NZ
Consumer NZ has reviewed the three biggest mobile providers – Spark, Vodafone and 2degrees – to see how easy it is for customers to monitor their phone spend and usage.The Commerce Commission engaged Consumer to undertake this independent ... More >>
Slip, Slop – Slap On The Wrist
Tuesday, 6 September 2022, 10:08 am | Consumer NZ
Australian skincare company Ego Pharmaceuticals has pleaded guilty to two charges under the Fair Trading Act (FTA), for making unsubstantiated claims on two sunscreens. The guilty plea comes after the Commerce Commission opened an investigation following ... More >>
Misleading Delivery Fees At Nando’s
Friday, 2 September 2022, 6:30 am | Consumer NZ
Consumer NZ is urging Nando’s customers to check whether their free delivery is as free as the company suggests. Customers of delivered food continue to be fed up with the lack of transparency and hidden information about delivery pricing. Earlier ... More >>
Consumer NZ Welcomes Push To Ensure Duopoly Opens Up Wholesale Access To Groceries
Wednesday, 24 August 2022, 1:21 pm | Consumer NZ
Consumer NZ welcomes today’s announcement on supermarket wholesale access from Commerce and Consumer Affairs Minister David Clark. Earlier this year, the not-for-profit petitioned the Government to go further than the Commerce Commission’s recommendations ... More >>
Toilet Paper - The Bottom Line
Wednesday, 24 August 2022, 6:19 am | Consumer NZ
Consumer NZ put toilet paper to the test and found that a higher price doesn’t always equal higher quality. The top-scoring toilet paper was EarthSmart 100% Recycled Toilet Paper, closely followed by Soft Touch Ultra Soft Toilet Tissue. At 2.43¢ ... More >>
It's Now Illegal To Ignore 'Do Not Knock' Stickers
Tuesday, 16 August 2022, 6:08 am | Consumer NZ
Changes to the Fair Trading Act, which come into force today, mean door-to-door traders who ignore a ‘Do Not Knock’ sticker risk fines of up to $30,000. In addition to imposing fines, the courts can also order the cancellation or variation of a sales ... More >>
Your Rights If Your Air New Zealand Flight Is Rescheduled
Thursday, 11 August 2022, 1:39 pm | Consumer NZ
Air New Zealand has announced today it will be operating a reduced schedule, meaning flight changes are in the pipeline for many passengers already booked to fly. However, Consumer NZ is concerned Air New Zealand’s announcement omits important information ... More >>
Consumer NZ Survey Finds Struggling New Zealanders Are Turning To Prepay
Tuesday, 9 August 2022, 6:11 am | Consumer NZ
Consumer NZ’s energy survey has found people who struggle to pay their power bills are increasingly having their power disconnected - and turning to prepay power plans. In the survey, 28% of people who said they struggled to pay their bills over the ... More >>
New Zealand's Big Power Providers Fail To Satisfy Customers
Tuesday, 2 August 2022, 6:29 am | Consumer NZ
Consumer NZ’s latest electricity satisfaction survey has found that some of the big players continue to disappoint customers. Contact was found to be the worst for competitive pricing, for customer support and for resolving problems quickly. Consumer’s ... More >>
Freedom Furniture Fails To Deliver
Tuesday, 26 July 2022, 6:40 am | Consumer NZ
After a string of customer complaints about Freedom Furniture, Consumer NZ is advising shoppers not to put up with lengthy wait times, poor communication and broken promises. Auckland-based customer Debra describes her dealings with Freedom as “hands down ... More >>
