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Customer Experiences - Latest News [Page 4]
Customer Experience a Major Business Focus in 2012
Monday, 9 January 2012, 10:55 am | Customer Experiences
I have a question for you. Do you think you would be more likely to support a strategy that you had some input into or one that was entirely someone else’s creation that required your support to be successful? More >>
Customers are Demanding Better Service
Monday, 5 December 2011, 9:56 am | Customer Experiences
Customers are Demanding Better Service The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. More >>
Business Understands the Importance of Service
Tuesday, 11 October 2011, 9:36 am | Customer Experiences
Business Understands the Importance of Service It has been talked about consistently since the mid to late eighties to the extent that not only is business sick of hearing about it but most ignore the subject these days, This according to Chris Bell Managing ... More >>
Business needs to get it Right…….
Wednesday, 24 August 2011, 9:32 am | Customer Experiences
At a time when the development of front-line people is vital to a businesses customer experience performance, most organisations are cutting back on customer service and sales skill development because of the ineffective ways this training is being carried ... More >>
Business Not Focused On Customers
Wednesday, 17 August 2011, 9:18 am | Customer Experiences
The sooner business starts focusing on the customer experience they consistently deliver the more profitable they will be. The quality of the experiences a business delivers will dictate the future behaviour of customers, not just their future buying ... More >>
Stop Talking and Start walking the Talk…….
Tuesday, 9 August 2011, 10:15 am | Customer Experiences
Succeeding in business is not rocket science: focus on the customer and deliver a quality experience that exceeds their expectations. They will respond with repeat business, greater loyalty and powerful recommendations. More >>
We Have the Worst Managers in the World……
Monday, 8 August 2011, 9:23 am | Customer Experiences
Recent research from the Ministry of Economic Development found that we have some of the worst managers in the world and this is the main reason we are losing so many good people to Australia. More >>
We Have the Expertise Right Here
Tuesday, 2 August 2011, 11:08 am | Customer Experiences
Last week I had the pleasure of Chairing and speaking at the very first New Zealand Customer Experience Management Conference. This two day event not only attracted representatives from many forward thinking organisations but also an impressive line ... More >>
Service Must Be the Focus……
Monday, 25 July 2011, 10:28 am | Customer Experiences
The Minister of Tourism, John Key, has identified it as an area that requires improvement. Minister of Finance, Bill English, at the recent Tourism Summit, identified it as an issue, as did Labour’s Trade & Foreign Affairs spokeswoman Maryan Street ... More >>
Your People are NOT your greatest Asset
Monday, 27 June 2011, 11:03 am | Customer Experiences
No it’s not a typo; the only people that can be described as an asset to your business are the right people. The wrong people can bring your business to its knees. More >>
Small Adjustments BIG Impact……….
Thursday, 23 June 2011, 1:57 pm | Customer Experiences
Many companies look at the task of improving their customer experience performance and see it as a huge time consuming challenge that has been attempted many times before without sustainable results. More >>
Complaining Will Get You Nowhere
Tuesday, 21 June 2011, 10:09 am | Customer Experiences
In the current business culture customer complaints are a waste of time. Business is not listening despite what they tell you in their marketing. More >>
Accountants Must Step Up to the Plate
Tuesday, 31 May 2011, 10:27 am | Customer Experiences
Less than 5 percent of New Zealand businesses have a clear customer experience strategy in place. This number decreases dramatically for smaller organisations. More >>
A World Class Visitor Experience ….Maybe
Monday, 30 May 2011, 9:41 am | Customer Experiences
Less than 10 percent of New Zealand tourism and hospitality businesses have a clear visitor experience strategy in place. This number decreases dramatically for smaller organisations that make up the majority of businesses in these industries. More >>
NZ Tourism Fails to Deliver
Tuesday, 24 May 2011, 2:04 pm | Customer Experiences
We refer to ourselves as some of the most travelled people in the world. If that is in fact the case why are we struggling to understand the culture and expectations of our key growth markets and as a result delivering a level of visitor experience ... More >>
Step out of the World of Sameness
Monday, 9 May 2011, 11:18 am | Customer Experiences
For the first time New Zealand business now has a chance to step out of “the world of sameness” and develop a sustainable competitive advantage and enjoy the growth and profitability that results. More >>
No More Excuses for NZ Business
Monday, 2 May 2011, 9:52 am | Customer Experiences
A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. However, only 13 percent knew how to develop such a strategy. More >>
One Thing Business Can Be Certain About
Tuesday, 19 April 2011, 10:54 am | Customer Experiences
It’s been a long time coming but it is here and it will increasingly be the difference between business growth, profitability and continual struggle. More >>
A First for New Zealand Business
Thursday, 14 April 2011, 11:25 am | Customer Experiences
For the first time New Zealand business has a free detailed customer experience strategy development resource designed by a Kiwi expert for Kiwi business. More >>
Assisting Christchurch Business to Bounce Back Stronger
Wednesday, 13 April 2011, 12:58 pm | Customer Experiences
From Challenges come Opportunities Getting a business back up and running after the Christchurch earthquakes is a big challenge. For many it’s also an opportunity. Christchurch based Customer Experiences Managing Director Chris Bell has been looking ... More >>
